Home Services reviews in Denver, Colorado

This company is HORRIBLE! They seemingly cannot keep their crews for more than a week or two after a time. I hired them in early June to do bi- weekly mowing. Their process are high, but it sounded like a good, reliable solution for my needs so I was willing to pay.

What I got was two mowings in June, one in July, two in August, and nothing since. I don't think they were able to have the same crew come more than one time, though the promise was that I would have a regular, dedicated crew for my yard. They kept scheduling and canceling and scheduling and canceling, frequently without any communication to me until they realized they had no one to do the work. Then I would get an after the fact message saying the old crew was unavailable and they were working hard to find a new one for me.

My yard is a simple one. It doesn't need a whole lot of special attention (not that they have a way of accommodating anything out of the ordinary). It shouldn't be that difficult.

If you are looking for reliable and regular lawn service run away far and fast from this company!

UPDATE:
Today, 4/16/2020 I have had my first contact from this company since I initially posted this review, and it came only in the form of an online reply as you see below. No direct contact, no direct apology, no direct communications as to whether they even have providers in my neighborhood this season.

NOT THE WAY TO RUN A BUSINESS!

They contract yard crews for service so do not have any control or direction. We had service starting in June but have not received service for the month of July. At this point our yard is massively overgrown and their own crews have refused to cut it due to length. Hope no one wastes their time with this company as it feels like a scam.

This company came out to my house so they could mow my front yard grass for a good price. Some from the company came and took pictures of the side of the house that I didn't want mowed. And didn't bother knocking on the door to talk about what I wanted cut. Then sent the pictures to me say they couldn't mow the grass for the price I was told. The price would be triple from the first price. So I canceled There service and explained why I was canceling. They emailed me back and blamed me for they not do the job. So unprofessional to not talk to the client before deciding to not do the job thats lazy.

Booked service from this company for a weekly mow on the 5th of August. I have been cancelled on for 3 weeks in a row now and they just keep changing my assigned crew and mow dates. It's now the 27th and I get a message that my crew has changed and now I'm due for a mow after this weekend. Not going to work for me to have my lawn cut monthly. Requested to cancel service, but I bet you that will be a headache of a process too. Will update my review depending on how that goes. Do not use this company!

Update 09.01.2021: The process to cancel was super easy and they gave me no hassle. The company becomes super responsive after a 1 star review and wanting to get you to come back. They offered to get a crew out right away in their follow up emails and offered some free mows, but I had already booked a new company, which mowed my lawn the next day after booking. It is too little too late, but if you get stuck in the same situation I did, at least you can cancel.

As another poster stated, do not waste your money on this company! Their costs are on the higher end of other quotes I have gotten (after the fact). They do not show up when they are scheduled.
We were out of town when they supposedly came by and when we returned two days later, the lawn was already long. I don't believe they even came. Another time, they mowed half of the lawn and left never to return.
I am constantly emailing support and I never get a response from the same person. It is just "We are sorry, someone will be there in a few days". In the meantime, my lawn is a foot tall.

Truly the worst experience I’ve had w a lawn company. First of all, Lawn Love and Lawn Starter are the same company. Last year we used Lawn Love because the ease of the app was enticing. When we realized they were rarely showing up when expected we started to get frustrated. After we reported this and received subpar customer service we moved on. This year, in May, we decided to give them another shot in hopes that they got it together as the app, again, seems super convenient. I scheduled mowing and leaf pick up three weeks ago, received notification that they picked the leaves up (they didn’t even show up). So when I made (two) reports to customer service, they just stopped responding. So I looked for another company as back up until I heard back from them. Enter Lawn Starter who is THE SAME COMPANY. So, because I now had two appointments with the same company they pushed my original appointment another week (to the backup appointment). I was trying to give Lawn Love a chance to show up before I canceled w them. 3 weeks later, they finally show up when it’s raining and tell me they’ll be back on Fri as they clearly can’t mow in the rain. They never showed up. No call, nothing. I called customer service as, at this point, they’ve charged me $118 for services their provider said they performed but all the cameras on my property clearly show they did not. Customer service was very hard to understand and told me that provider had been let go of. Fine, that wasn’t my aim, just want my yard serviced. And, instead of refunding me, as I requested, they said I’d get a free mow credit. HOW is this free when you’ve already charged me twice the amount of 1 mow? Still haven’t heard back, my lawn is totally out of control, not getting anywhere w customer service, out $118 dollars and reluctant to call customer service back because they’re clearly uninterested in actually helping. This has been an awful AWFUL experience. Do not recommend, save your money.

Terrible customer communication and overall customer experience. Would not recommend to literally anyone. I requested to have a separate service done than my usual lawn mow. With no communication they ‘mowed my lawn’ anyways (there was nothing to mow??) and charged me $50 without ever even attempting to discuss the separate service requested. I was told my service would be canceled before I moved, they still charged me $50 the following month. When I called to discuss the confusion & frustration, they didn’t even remotely try to resolve the issue. They required a $50 payment for a house I no longer live at and had zero remorse for their mistakes or the miscommunication on their end. GO SOMEWHERE ELSE

The app is very easy to use and allows me to communicate with a local pro for service quotes, schedule adjustments, etc..

John does excellent work . I'm very happy with his lawn care . He does what I need . He makes sure to fold up my gutter extensions and then put them back after he finishes . He cares about making sure the job is done right and cares about the end product

We really appreciated Katherine’s service and her attention to detail

Chad did great, however, let us cancel online and remove our own financial info. This is the reason I won't use you again calling to cancel is 1980.

I only cancelled service because I’m installing turf, but this service was great! I used this device for years - it was fast, reliable, reasonably priced, and the final job always looked so nice. Highly recommend!

I booked this service 5 days in advanced and they don't even have their own service providers. They sub contract it out and have no control if they can show up on time. THeir Tech.

Ruined an entire weekend waiting and having them delay until finally they didnt show. Had to cancel Rock and Mulch delivery. If you have an important date to meet you can not rely on this company. DO NOT BOOK

I can’t speak to the quality of LawnStarter’s actual lawn care because they’ve rescheduled my service five times. This review is based solely on customer service, which has been incredibly frustrating. There’s been no consistency, no follow-through, and no real accountability. I still don’t know if they do a good job cutting lawns—because I haven’t seen them show up yet.

I only gave this 1 star, because there wasn’t an option to give 0. I’ve used LawnStarter 4 or 5 times over the last few years, and foolishly, every single time I thought maybe I’d get a better lawn pro. I never did. Every time was a negative experience of either not showing up or doing a lazy job. Most recently, I requested a specific service day so I could unlock my back gate due to my aggressive dog. The lawn tech showed up a day early, so I wasn’t unaware and my back gate remained closed. as a result, he only did the front yard, skipped all the edging, and blew grass clippings all over my porch.

I tried to be patient, assuming he’d fix it later. Instead, he spent a week claiming he’d return, but of course, he never did. Eventually, he said he was “on the way,” but I was out of town, so I had no way of knowing he didn’t show. When I got home, the back still hadn’t been touched.

I turned off my card, but they kept trying to charge me anyway, despite my complaints. I finally had to dispute it through my bank to stop the nonsense.

Do yourself a favor and hire someone local who actually cares about their work. LawnStarter is unreliable, unresponsive, and not worth the headache.

They do a great job for me, even though I like it on the longer side and have signed up for every other week, instead of weekly. They let you choose the height you prefer (short, medium, or long) and your portal gives you full control each mowing in case you change your preferences or want to skip a week or more. I have complete control. And our yard is not easy. We have raised gardens and a brick fire pit to weed wack around. They also do a great job of cleanup with the leaf blower (quiet electric one). Highly recommend.

I would recommend lawn starters to everyone, the pros did they thing, a fantastic job.

Great service great price was able to start almost immediately after signing up and we really appreciated that.

Josh is always prompt and considerate as well as doing exactly what I ask. I accidentally kept him waiting a bit this morning to unlock the gate. 🫤 He still did a great job! I appreciate him.

My lawn had gotten completely out of control—wild, overgrown, and frankly a bit embarrassing. But he came in and completely transformed it. Within a single visit from Robert, the chaos was gone and replaced with a clean, well-manicured yard that made my whole property look better.

He was professional, punctual, and clearly takes great pride in his work. Not only did he handle the mess without complaint, but he also made sure every edge was clean and everything looked picture-perfect before he left. It’s rare to find someone who works this hard and delivers such amazing results.

The guy who mowed the lawn was amazing but good luck cancelling once you start service. I’ve been on the phone for over 45 minutes and still waiting on the ‘cancellation team’ to pick up the phone.