Home Services reviews in Denver, Colorado

This is the worst company. Do not use them. I tried to get my lawn mowed for a week and they kept giving me different “pros”. None of which would answer me through the app. Trying to cancel was near impossible. They would not want to cancel saying a pro was scheduled today and they couldn’t, but the pro kept rescheduling not allowing me to cancel.

0/5 stars if I could. Do not bother with this company.

Joshua did an incredible job mowing my lawn—so thorough, efficient, and professional. I didn’t even hear him arrive; he quietly got to work and before I knew it, the entire yard was already done. The lawn looks super neat, edges are clean, and everything is evenly cut. He clearly takes pride in his work and it shows. If you want a no-fuss, high-quality job done right, Joshua is your guy. Highly recommended!

I signed up. They never got back to me. I bought my own mower. Then I got a charge for $74 for the lawn I mowed. I repeatedly tried to contact them. Their app is the worst. You can't cancel (the app says it doesn't work). I finally got in touch with someone through chat after I chased someone away. If I could give these guys minus stars I would. The worst service ever and I've been around

UPDATE: I have yet to hear from anyone to rectify this issue. My review still stands and we are still out the $ we paid for a service that wasn't done.

I wish I could give this company zero starts. Their customer service is absolutely horrible. The first mow that was done was ok. However, the second mow, looks like they ran over the grass without the mower on, so my guess is the mowers aren't maintained and the blades need sharpened.

I submitted a dispute. The only options I was given were for the pro to return to correct the issue (if their equipment wasn't well maintained and fully functional the first time, why would it be a second time) or to take a $15 credit (for a $50+ service that wasn't even really done right the first time). I chose the credit and opted to talk to someone about a different solution through their support chat, but the customer service rep was unwilling to be flexible. I either wanted a new pro out that would do the service correctly without us being charged or to just cancel the account. They have a 3 mow minimum, which I do not recall seeing when we signed up. I feel like if you're not satisfied with the service, why should you be locked in for additional services. They state there are no contracts but then turn around and tell you that you're locked in? That makes zero sense. The whole point in advertising no contracts should be that you can cancel at any time, no matter if it's after the first mow, second mow or 10th mow. I spent more time arguing about trying to find an appropriate resolution than I should have.

Stay away from this company. They do not care about their customers. Just about making money off of poor quality service providers.

This was the worst service experience I have ever encountered! As soon as I signed up this company attempted to change the terms of the agreement! I did not agree to the new terms. However, they managed to bill $9.00 to my credit card for "attempting" to mow the lawn during the last massive snow storm! AVOID THIS COMPANY!! 032921 Initially, I gave this business 1 star secondary to all the issues with which I dealt. I modified this to 3 stars after speaking with "Joey" and his sincere apology. I did not reschedule because I decided to do my own lawn - but my customer service experience with "Joey" was very positive.

Dishonest, Incompetent, and Unethical.

These TERRIBLE people have caused me several thousands of dollars worth of property damage, and I’ve lost 6+ months of peace of mind. Do NOT use this company!

I used Lawn Starter twice. On the first service, there was no damage to my property, but I spent more than an hour cleaning up after their mess. They did a lousy job. My property looked worse than it did before they arrived. Also, my car was covered in grass. You can read more about this below, but for now, I need to elaborate on the damage to my home AND car.

On the second visit things went from bad to devastating. Minutes after the stranger left my home, I took a walk around my property to survey the results. This is when I found thousands of dollars worth of Weed-Wacker damage. My car had a huge gash taken out of the bumper, my brand new downspouts were mangled, the wooden beam perimeter of my gardens were scratched, and the siding in my backyard was ripped to shreds. There are also a few vertical scratches running up the length of the siding. I was in disbelief when I discovered the damages. Clearly, Lawn Starter hires people that aren’t good enough to work for real, and legitimate companies.

I spent more than an hour on-hold waiting to speak to customer service. I was hoping to receive a call back from a manager, or perhaps have a supervisor stop by my home to take a look at the damages. Eventually, I found an email for customer service and sent over a detailed explanation of the problem, with pictures of the damages. Over the next few months, I emailed back and forth with them. It generally took several days, or a few weeks to receive each response.
It annoys me that instead of confronting me head on, they gave me the run-around via email instead. I was never given the time or attention I felt I deserved. Every response had an uninterested tone, with little information, and never once contained an apology. They treated me like I was worthless to them. I felt completely disrespected. Clearly, they were only trying to delay me.

Eventually, I asked them for their proof of insurance so I can contact their insurance company. Months have gone by, and they never responded. When a customer asks for your proof of insurance, it is mandatory to provide said proof. I never heard back from anyone.
What bothered me the most about the communication (or lack of) with Lawn Starter was the amount of stress it put on me. I’ve had to worry about this subject every day for months. They’ve robbed me of my peace of mind, which is invaluable.

Setting aside my negative feelings for their negligence, I think it is hilarious to note that they did a terrible job servicing my property. A few spots were overlooked and left unattended, meanwhile, the paved surfaces were never blown off. Twice, I was forced to spend more than an hour sweeping off my patio, porch, driveway, and walkways. It took me longer to clean up their mess than it did to cause the mess. A portion of the contractual agreement states, “...Blowing off paved surfaces...”. Therefore, amongst the damage, they failed to complete their contractual agreement, and denied reimbursement or compensation.

On their website, they boast about their “Fully Insured Professionals” , and “Quality Guarenteed: If you are not happy, we will not charge you. Simple as that.” Isn’t it ironic that they refused to reimburse me for their services? These fraudulent con-artists should be thrown in prison.

After 2 back-to-back poor services (from two different providers), I attempted to cancel the my account. Logged on and was told the only way I could do it was by downloading their app. Awesome, nothing like downloading an app you don't want to cancel a service you don't want. Then, after downloading and logging in, I tried to cancel and was told I there is a 3 service minimum and I can't cancel. Whomever is reading this, do what I'm doing now, and just contact a service provider locally, with independent reviews, and stay as far away from this platform as possible.

Edit: After reviewing the other reviews on this platform, I can see they come in 2 categories. Those who have used the platform and those who are friends with the founders. You should easily be able to tell which is which after a short review.

Great lawn service. My lawn looks wonderful ! The app is easy to use to add or cancel services. The service provider is prompt and communication with them is easy using the app. I also like that the same person comes out to provide the service.

Worst company ever. Job was not completed but was charged full price. Let half bag of lawn clippings on side of my house as well as my lawn. Didn’t edge nor did they mow my back yard. Worst customer service ever. Was told I could not get a refund and it didn’t matter that the job wasn’t finished. Offered to send someone out to complete but it would have been another day. To top it off this was my first service and now my last.

DONOT USE THIS BUSINESS: We recently requested lawn service from this company and had an absolutely awful experience. We received a notification that a few days after the request was made, people were on their way to mow our front and back lawn. However, we never saw anyone stop by and were confused when we were later notified that the lawn couldn’t be completed because of sticks in our lawn. A few days after that, we received another notification that they were on their way, but same thing. Didn’t see anyone, no knock, no doorbell, nothing. We sent an email refuting the charge because the service was not completed. Instead of a refund, we were sent an email stating that the service was completed along with pictures as proof. I was mortified when I realized they had come into our backyard without our knowledge to take so many pictures showing why they couldn’t mow the lawn just for them to charge us for the service anyways. It is baffling to me that they would treat customers like this. We have a dog that we regularly let into the backyard and if the fence was opened without us knowing, our dog could have ran out or hurt someone thinking an intruder was coming into the yard. Dogs get put down for worst case scenarios such as the one mentioned. I can’t imagine losing our baby as a result of this kind of negligence. If she ran out, she could have easily been hit by a car. To do this and then charge us for it is absolutely horrible. I’d hate for something like this to happen to someone else and things possibly go worse. I can’t even imagine.

Unfortunately, went off of price and being promised certain things on the phone while signing up. I specifically asked to make sure that before/after photos of the yard were taken, they weren't sent to me. After one hour with customer service, they said that they had them. The pictures that were taken don't even show the yard. What a joke!

There's a three cut limit before cancelling, even if there isn't any proof of the work being completed... Stay away from this company!

Thiefs and liars. Requested an aeration and overseed in May, to be delivered within 3 weeks. Allegedly they sent an operative in August 26 - with no proof of attendance and no pre-notice of arrival by any of the selected contact methods (phone, email, push). Service never delivered. Called customer service - offered some halfass excuses "oh this provider doesn't notify in advance" and a 50% refund which would have still left me over $100 out of pocket for a service never delivered. Absolute scam artists. Avoid like the plague.

I would not recommend to anyone to use this service. The pro I was assigned with was really nice but the company and their support team is a joke. They constantly talk over you, do not answer your questions and are just simply not helpful. I had three mowings completed (the minimum) and they would not let me cancel. They said only two were recorded even though I have a message in their app from the pro (that they can see) and camera evidence proving they completed three services.

this company is very friendly and professional. Amy R. is one of their most friendly employees

Amy R is fantastic, very friendly and personable wherever we see her!

Nice people to deal with and plants look good. Install team seemed buttoned up and attentive to detail.

Plant Escape did a wonderful job with my commercial landscaping beds!

Thank you

Very reliable, good value, repaired irrigation system so everything looks beautiful. We get many positive compliments.

Mae does an excellent job. She is always in a pleasant mood. Takes pride in what she does.

The plant wall looks so great I thought it was fake upon first inspection! Mae does her job great!

Emma provides a phenomenal performance with strong morals that has the value which truly cares highly recommend.