Home Services reviews in Englewood, Colorado

I started service with Waste Connections over 3 weeks ago for weekly trash service, and added recycling pickup a week later. They have picked up my trash once, and have never picked up the recycling. Each week, the days after they skip my pickup *again*, I call in and they say, "I don't know what happened", and that the best they can do is pick it up the next time. I now have a buildup of trash and recycling, and will have to pay another company to take care of it. I should have spent more time looking into this company before starting service - looking at BBB and Yelp has shown that this is common practice for Waste Connections.

We going on a month now with no recycle pickup. Our Nextdoor neighbor had suffered the same fate. They promised it would be picked up yesterday after we called to try to get it done. Still out there. And so is my neighbors. They did take a month of recycling off our bill but we can’t get them to get the job done. Time to find another provider.

if i could give .25 a star i would. i called to tell them they missed the pick up, they GUARENTEE it'll be picked up next day....its been a MONTH. my trash hasn't been picked up in a WHOLE MONTH. every time i call they tell me that I'm high priority to get it serviced that day then no one shows up. Completely unexpectable. Every call there is a new excuse; there are new drivers on the route, we're short staffed, they just hired a bunch of new ppl, etc. Excuses aren't getting my trash picked up only feeding the maggot colony in my bins. DO BETTER.

Don't call ahead and let them know when your moving. Because the service goes down when they know they are losing a customer. Yesterday they just drove by my house didn't pick up. Had to call for them to come back out I had 3 cans and old baby gate. Since 2 of the cans weren't labeled with their name they wouldn't pick it up. Never has this ever happened when I left multiple cans out. Talk to them today they want to charge me 85.00 come come out and do the job they said they would do the day before. They even went back and listen to the recording I had the day before. And know what I said was correct. Looked at video from their trucks. But I guess this customer is kicked to the curb. Just because I'm moving.

This is the second time , I’ve came home and seen this , honestly this is terrible I’m not sure who you all are hiring but clearly it’s not people who want to do this job . Very unprofessional and doesn’t do well at all highly not recommended I’m honestly mad I even have to give this a 1 star cause I would prefer 0 stars

Trash Truck ran into my tree and broke two big branches. Have video. Company said there is nothing they could do. Branches slightly over hung half the sidewalk. Was reckless. Company said it's my job to trim my tree because their trucks are too big. Driver reversed on the street and drove through my tree on the side of my house. My trash can is in the front of the house. Truck hugged the sidewalk on side of my house after he reversed back up my street.

6/28/24 - 4:03pm. $20 says the recycling doesn't get picked up, again.
Drivers on truck #42004 said they're supposed to pick up today. Probably my fault for having it out 11 hours early again.

6/11/24 - I like being told that I didn't have my recycling out on time. I guess 11 hours before 7am isn't on time. So, if you call to complain, they'll believe what their drivers told them. Not to mention our entire block didn't have their recyclingpicked up. Excellent work by an outstanding business.

Looks like the reviews speak for themselves. They send out new rules to reduce their work load and still charge the same. I was told at first to twine all broken down boxes together for them. The latest rule, even with recycle only coming every other week, now all 2 weeks worth of recycle must fit inside one container (nothing outside of the container). And HRCA listed them as a vendor of choice? Pure silliness.

They continuously mix my trash and recycling together... why am I paying for recycling If you're just going to mix it all together? Worst trash company in colorado save your money!

DO NOT USE this company! Should be out of business. They do not keep to their contract. We have an issue every single week and customer service does nothing. They skip us and our little old lady neighbor that has trouble getting her trash to the curb, but it’s there and they skip it. If they do pick it up they leave a mess all over the street and leave it. Causing trash to blow into a park and creek in the neighborhood. Absolute worst company and people. They don’t deserve one star but I can’t leave 0.

Such a poor company.... the 1.5 stars explain it all! This past Monday, had a second 10 gallon trash can get thrown away in 45 days! Most recent one had a sign taped to it asking them to not throw it away. Called CS and they said they are not responsible for personal cans but would take a look at cameras on the truck and call me back. Guess what, they never called back. And on Monday with recycling they threw 3 bags of food trash into the recycling truck! Currently shopping around to get new service.

Terrible company, very petty. Get butt hurt when you cancel service and try to charge you a cancelation fee. Good luck!

Worst trash service, Jacked up prices after a year. Broke my trash container and told me that they are not responsible for them. I understand the welcome letter. But did not expected them to just break mine for not using their's. I felt like I was being scammed into renting their's. Do not recommend and would advise anyone to read the rest of the reviews before considering. Wish I could've gave them no stars.

Prices constantly creep up. When you call to cancel they suddenly give you a massive discount. When cancelling, you get charged with a fee. They also refuse to pick up trashcans when you cancel service leaving it to the next people to deal with. Absolute garbage.

We have used this service for two years. They have always picked up both our trash and recycling without delays. The drivers have been courteous, and on the few occasions we have left extra trash next to the cans, they have even climbed out of the truck to throw it in the back without complaint. At Christmas, we gave them a small cash gift, and they left us a thank-you note. We don't understand the many negative reviews against this company because everyone involved, from the admin staff to the drivers, has been courteous and efficient in our experience.

Just because you’re in the trash business doesn’t mean you should be a trash business. Absolutely horrendous company. While everyone who works there is nice, they miss pickups constantly and then lie and say they’ll come by later today to pick it up, then never come. Over and over, and each time it’s a minimum of 30 min on hold to talk to someone, only for them to lie to you and say they’re picking up your trash today. After missing pickups they say they “need to get permission” to pick it up as a “courtesy.” They don’t refund you for missed pickups. The notes on my account are apparently so convoluted they can’t even read the history of issues with my address. After I paid for the year up front, every three weeks or so they don’t pick up my trash and say I owe them $80. Then they’ll call back and say actually they owe me money. Then like clockwork, three weeks later they don’t pick up my trash and re start the process over again. This time they missed my whole street and haven’t come back to get it 5 days later, lying and saying they’ll come “today” every day since Tuesday. I hate them.

I would give zero stars if possible. The team servicing my address. Would not completely empty the cans, leaving about half of the trash still inside. Finally put a friendly note on top to ask them to empty completely and they didn’t empty at all. Switched to WM which is a much better company.

We have had this service 17 days, one of my trash cans was missed. No big deal I call get no answer on the phone, so I send a message. Get a call Wednesday morning saying I’m on the schedule they will be back out to get it…no one shows. Call Thursday morning get voicemail all day send a message. Get a call Friday morning, they are coming out today if they can’t then I’ll get a call. No call, no trash pick up. I call at 4:15 says they are closed even though they don’t close till 5 so I send a message still nothing from no one. I paid for a whole year of service in advance which I found out they also overcharged me for (they gave me a credit for next year 🙄) now I have to wait for them to call me to cancel. Not even a month of service and it’s been this bad.

Need help? Try the website that doesn't work, then the chat bot that doesn't work. It will give you a phone number with an unusually rude robot that doesn't work and sends you a text to fill out a web form. The web form then gives you a different phone number that isn't quite as rude, but then it connects you back to the original phone number... and thus the circle of life continues.

If they are trying to be a trashy company they are doing a great job. I bet they call me real quick now that I've canceled my payment, though :)

This morning I forgot to out my trash on the curb. I immediately called as soon as the trash truck drove past my house and asked if he can come back as the trash is out now. I was told they would charge me $93 to drive past my house. I, of course, said no. The driver drove past my house again 20 minutes later and the trash was out and he did not stop. He had to know that he did not pick it up 20 minutes ago when he drove past. It would have taken him 30 seconds to grab my trash can with his machine and dump it. It’s unbelievable how there is no customer service left. We even tipped him at Christmas hoping that he would feel appreciated. I certainly do not feel appreciated as a customer and will be looking elsewhere for service. No wonder this company has such a low rating in reviews. The excuse I was given of why he could not stop is because they load their drivers with over 1000 stops per day. Perhaps you should not give 1 person 1000 jobs per day and then there would be some room for good customer service.

I’ve had service with them from around 2016/2017 until today. Apparently they feel the need to charge $32 to cancel service, even if you don’t and have never used their cans and are also WELL outside of the initial service contract term length. The customer service representatives claims that all the trash companys charge a similar fee, which a quick internet search shows is false.

Aside from a 6 or so month period earlier during my time with them where there were constant problems with pick up, specifically recycling, I don’t have any complaints about their quality of service.

That time period can probably be chalked up to a bad driver and it was generally corrected promptly which is why I’ll give them 2 stars versus 1.