Home Services reviews in Englewood, Colorado

I have been on the phone holding for 20 minutes now, despite their recording telling me they “Value my call”, “Will be with me shortly”, and that I’m a “Valued Customer”. I guess it makes sense that a garbage company behaves like garbage. I only gave 1 star b/c there isn’t a no star option.

Waste Connections is the worst trash company I have had in my life. They frequently just don't come to pick-up the trash, and when I call them they make some excuse or try to blame me for their failure! When this happens, they tell you to wait until the next week and the trash begins to pile-up in the garage and stink. This is has happend three times in the last few months. I finally had enough and called to cancel. They charged my credit card a cancellation fee! Stay clear of these guys.

I canceled this service 4 months ago. I received a bill And I ignored it because they were canceled, then they sent me a past due notice I called them they claim I never canceled even though I received a partial refund for the service time. DO NOT use this company use HBS they are about 1/3 the cost and they always show up

Let me start by saying if you have the option to choose a different trash removal provider i would. I wish i could give them zero stars. We have had several problems with these guys but let me explain the most recent.They do not live by their company mission statement for recycling being they have started charging me to pick up an extra recycling can. I have lived in my house for 3.5 years and always put out 1 trash every week and 2 recycling every other week. This has never been an issue until recently. We had to have the driver come back to our house after missing a trash can 2 times in recent past. Both my wife and i feel that they are not being fair with us. They say they showed us a contract in november of 2020 which they can not share with us cause the hoa is the paying customer not us. The customer service ladys are not very friendly and do not understand or are not willing to work with me. I wish i could switch services but i am stuck since this is which one my hoa chose. I will start putting all my recycling that i have sorted out for years in trash now that should be enviromentally friendly. What happened to the recycling perks program? This place is a joke.

I called them a couple of days before normal pickup day to tell them I had an old desk to take away that would be torn apart and would not fit in the container. I was told there would be an additional charge of $10. I told the person I spoke to that would be fine. On garbage day they didn't take the desk. I called them and was told they didn't take it because I hadn't paid the additional charge. I told them that since the person I talked to didn't say anything about making payment I assumed the charge would be added to my bill. She said that wasn't the case and if we wanted the desk picked up I would have to pay an additional $67 for them to come back and get it. This company is completely dishonest. I'll never use them again.

Trash not picked up, was told that I'd have to wait 15 days for trash pick up and 21 days for recycling due to "roads closed for construction". There are no road closures anywhere near here and they could not tell me what roads were causing the issue. Was offered a $2 credit, but told they wouldn't pick up the missed trash next time around if I took it. No upfront apologies and was stone walled for any additional information. Terrible customer service.

Edit: Trash did end up getting picked up. Not happy about the attitude of the phone crew, but I'll bump them up to a 2-star.

My garbage has not been picked up for the last 2 weeks since Waste Connections changed my service date. I put the trash out the night before to ensure I do not miss an early pickup. My check was cashed and now no service. Spoke to the customer service agent today after 20 minutes on hold who didn’t seem to care. I never had much trouble with American Disposal until they were taken over by Waste Connections of Colorado. However, I paid for a service that is now not being provided. Get your sh** together guys or I will find another provider. Thanks

This company is rotten! The collector plays his Mexican music at full blast, bangs the cans around. No manners, very inconsiderate. He leaves my trash half the time. If my cans aren't right at the edge of my property he leaves them. He could very simply move them closer but doesn't. I confronted him and he said "No english" I canceled my service this morning! If I could give minus 5 stars I would!

My neighborhood has not had the trash picked up in 3 weeks. I understand that weather and holidays have caused delays, but this company has straight up lied about when they'd resume service twice now (by both phone call and push notification each time). Supposedly they are finally coming this Friday, but I feel like I can't believe that promise until I see it. In the mean time, our culdesac literally looks like a dump, waiting for any real communication or work from Waste Connections. Since we cannot trust what they say about when they'll come out, me and all my neighbors have had to leave our trash out at the curb for over a week just in case they do finally show up.

To their credit, I have never had a problem with their service prior to this, but it seems like when the house of cards falls, they have absolutely no idea how to roll with it.

Shame you can't put 0 stars. hidden fees, annual increases of $50-$100. Unhelpful Customer support. I was forced due to the fact that they bought out the previous company I used. Please save yourself the trouble and stay far away. I called to cancel after not having my trash picked up for a month, only to find out that the trash man had been saying he was picking up my trash.

They now have raised rates again and decided they no longer take more than one container even though you pay a premium for their service. No thank you I miss Pro Disposal who they bought out but I'll be shopping for a different service. They suck and told me to pound sand when I called to complain they didn't take my second bin.

We just moved to Centennial from Denver 2.5 mos ago so paying for trash is new to us… no sweat. But in 2.5 months they have missed our weekly trash 6 times and when I call to complain I’m told I’m a liar and didn’t have my trash out when I told them I did when asked if there’s video/photo proof of this they said yes but can’t provide proof and can’t get my trash this week. Family of 6 and oh well you have to wait another week then they forget that we too. This company is a joke and the “dispatch” reps need a class on customer service. Janel specifically! Getting our money back and going elsewhere Thanks for Nothing Waste Connections

Unreliable. I renewed because customer service dropped my rate.They were up to 140 a quarter. The men would not pick up bags or my smaller containers. I was given a second container. Here it is past 5 on trash day and they skipped the entire south side of the street..

Been using waste connections for years, this year they didn't take a single bag of leaves. I called and was told it is now 12 dollars per bag of leaves! I have a tiny yard but 2 trees drop about 12 bags of leaves. It is going to cost me a total of 144 dollars to pick up leaf bags?! Absolutely ridiculous, considering they've picked them up every year the past 5 year and have raise rates every year. I will be switching to waste management.

Waste Connections purchased the company I'd been using for years, Pro-Disposal. Their operations during this merger period has been poorly managed. They have been late to pick up my trash several times and twice they have missed it completely in 3 month's time. When I called to let them know, the customer server rep was not able to get through to dispatch and I was told that they'd just pick up extra trash on my next service date. In one instance I had to call 3 times and sat on hold for more that 2 1/2 hours total.

I would highly recommend that you look elsewhere for trash service. This company is doing a very poor job and are not able to offer much to resolve problems when they occur. The quality of the service has decreased while their prices have steadily risen. In addition to the missed service they regularly leave my recycle bins and trash can blocking the sidewalk or in the street. Customer service reps have readily admitted to me that the operations were "crazy" during the merger, but things are better now but still not good.

I first signed up for trash service with Pro Disposal in 2006. The business was sold at least one or two times (or maybe more) since then, and now I'm with Waste Connections.
We had a really heavy snowstorm in late May which broke a lot of branches off of my trees. I have always cut branches down to ~36" and bundled them up with nylon rope in manageable sizes. To get rid of the bundles, I would put out between 1-4 bundles a week and my trash service would take them away......until now.
My trash (4 bundles of branches, one 35 gallon trash bag and about 6 broken down boxes) was not picked up on 06/07/2022. When I called to find out why, I was told that I am ONLY allowed 6 bags per week, and bundles of branches that aren't in bags are an additional $9.54 charge PER BUNDLE.
So, while I consider the bundles of branches to be yard waste, Waste Connections does not. You would think a "green" company would jump at the chance to avoid more plastic in our landfills.... but honestly, A trash service that I have paid for, that won't take normal household trash, is a trash service that I'll be leaving.
It's been 16 years since the last time I voluntarily changed my trash service, but it's time now as Waste Connections service no longer meets my household needs.

This company had caused damage to my building multiple times. They’re told me “ that’s part of trash removal” they never put the dumpsters back where they got them. When I complained they raised my cost almost double. They don’t take my can for months with sad excuses. They didn’t take my bin last week after taking my neighbors bin and she hasn’t paid in months then he slammed my bin into the window so hard it sounded like gunshots on the camera. When I emailed the rep he said I was lying and that it wasn’t my scheduled day so it wasn’t them. I had to send a video to prove my story. Customer service is poor. I’ve sent a dozen photos and video. Still no response and they just take my money and not my trash. Worst trash company ever. Do not use!

Customer service is trash, they won't send out a bill or contact you and will cancel your service with no notice and then try to charge you a $35 reinstatement fee. We have dealt with this two times this year alone. At least last time they sent out a letter, this time they canceled it with no notice. When we called the woman some name that starts with an A started arguing that an automated machine left a voicemail when I told her it didn't, she argued further so I asked to her either way it doesn't matter we are canceling the service and her arguing is a waste of time, she hung up. The guys who run the routes are cool, and they do a great job but their office workers are unorganized and unprofessional. Go to Waste Management, they charge the same price and you won't have to put up with bad customer service and faulty communications.

They dumped the trash in my front yard several time. When I asked him why he said the bag wasn't tied enough in the trash can. The bag was tied. However he continued to dump trash every time after that. When I called to complain she said her trash guy was in the right. I waited to pick up the trash. I saw him dump trash all over the street. When I asked him to pick up the mess he was making he threatened me. I cancelled the service.

Spoke to Melissa on the phone and should care of our needs.
have been with Waste Connections for a long time.

Most of the trash services in the area aren't great. That being said, this is what you can expect with Waste Connections -- regularly missed or next-day pickups, 80% of the time without any notifications/communication. Annual price increases and regular reductions in service (will accept less trash per pickup). Horrible customer service - don't expect them to care or be helpful. And if you happen to get a credit, expect about half of the value of the thing they are crediting (missed pickup credit is less than $4 despite paying over $6 a week for pickup service)