Plumbing reviews in South Windsor, Connecticut

Service is very important and Imperial Oil has always been there for me with automatic oil deliveries, as well as, furnace and plumbing emergencies on weekends, nights and even once during a snow storm with zero temps. I've been with them for many years and they are excellent. They are not just my oil company, they are also my friends. Thanks everyone at Imperial Oil.

A neighbor had warned me about this company but I ignored them because they were local and also a neighbor. I paid over $400/yr for their maintenance service but they never showed up unless I called to remind them. They sent over men to clean the tank who asked about the security system and cameras in my home and then, despite my contract indicating that they would check the levels and fill the tanks accordingly, they did not fill the tank for well over a year causing it to empty so that we had no means of drying clothes or cooking during the pandemic. When they finally filled the tank, they tripled the rental fee and would not provide a written explanation. Don't do what I did and make sure you heed my neighbor's warning and pick another company for all your heating and plumbing needs!!!

I discovered a leaky electric hot water tank on a snowy Friday morning, called for help, and by noon the same day Eddy and Leon had delivered a new tank, disconnected the old one and replaced it, and we had hot water again. I’ve been a customer since 1979, and have always been pleased by the service and attentiveness we have received. Great experience!

I scheduled an boiler tuneup appointment at the beginning of November and they cancelled it. According to the voicemail, they said they were that week and had me reschedule it which I did reschedule at the beginning of December. I waited for 2 +hours and no one showed up. I called them to check my appointment. They checked and told me they called me to cancelled the appointment. I told her I called back to reschedule it so she hold me for a while. Then she told me I am not an oil delivery customer and they are busy servicing those customers. I can schedule appointment in Spring while they are not busy. The reason is reasonable and I get that. But can you guys let me know when I schedule the appointment or even you cancel my first appointment or even I can back to reschedule the appointment! Not until I wait for 2 hours and call you to find out. I had the tuneup done with them last year and it's really good. However, I am really disappointed this time.

Imperial Oil has always and continues to be great to work with. They have a complete family atmosphere, always are courteous to answer any questions, and are quick to respond in a time to need. There has never been a time since being a customer to shop around for anyone else because of their commitment to customer service. I would highly recommend using Imperial Oil for whatever need necessary.

My wife and I were looking into getting a propane tank and on demand hot water heater installed. Read very good reviews about Imperial, but that was not the case in this situation. Mike came out to the house and apparently looked around for 10 minutes, then suggested we get the propane tank installed behind the shed, never mentioning the 10 foot variance from a property line. On top of that, he was going to put the tank around 200 feet from the road, and most propane trucks/companies only carry 125 foot hoses to fill tanks, which would have been a major issue. Then it gets worse, a week later, we are waiting for the quote, and it hasn't arrived, I call Mike, and he says oh yeah, I will finish it tonight and email you tomorrow morning. Never got a quote! My wife called the place days later and left a message. A representative calls back and apologizes and says we will get you a quote immediately! 3 weeks later, still no quote! It's ok though, we found a company that is professional and wants our business! Very disappointed!!!!!!

They were exactly what I was looking for. Arrived on time, did a great install quickly, and left the place clean and neat, after a very professional water heater installation. Crew was very helpful explaining everything. I asked them to look at my daughter’s shower to see if they can fix a faucet, and they did it for no extra charge explaining that they still have time allocated! Hot water is back!! Thank you.

We just recently had a propane tank and line installed by Imperial. They were amazing! From coming over to quote us and discuss placements of the tank to the completed install we were treated like family. I would highly recommend this company to anyone!

Words merely cannot express the gratitude my family and I have for Imperial Oil in South Windsor. The owner maintains a level of integrity, ethics, honesty, and loyalty second to none. It shows in the enthusiasm and loyalty the employees provide in their work and their extremely high level of customer service. We are always impressed with every aspect of their work, customer service, customer satisfaction. The owner himself showing up to address a significant problem we had at our home on weekend less then twenty minutes after calling, speaks volumes to me and for this very reason I will never go anywhere else and sleep comfortably knowing that I can rely on them anytime of the day or night. As an added bonus, my wife let me know that Imperial Oil sponsor's and provides the Easter Eggs for the annual Easter Egg hunt here in South Windsor that our children attend every year. Thank you, thank you, thank you.

The team at Imperial is very professional and did a great job with my furnace install. Out of the places I quoted, Imperial had the most reasonable pricing and the install was completed in a timely manner with quality components. I am very happy with how things turned out, and when they were done, they cleaned up nicely leaving no trace that work was going on in the area that day. I will definitely recommend Imperial in the future to anyone that asks.

We first were introduced to Imperial Oil Co about 40 years ago when they were the company used by our home builder in South Windsor to install furnace, central air etc... in our newly built home there. For about 25 years thereafter we were customers of Imperial for oil delivery and general plumbing needs. Ed Havens, Mike and all the crew were always friendly, responsive and professional. We would never have thought to go elsewhere. About 15 years ago we built our current home in Bloomfield and since the heating is done by gas we no longer required oil delivery. Thankfully, the Imperial crew still services us for general plumbing needs and while the frequency of interaction is a lot less, they remain responsive and always friendly and professional. They are one of the most ethical, reasonable and responsive companies I have ever done business with and would highly recommend them.

We have used imperial at least 3 times and I am always impressed by their professionalism and quality of their work. They are responsive and keep us updated throughout the job. They were very helpful recently when we had a leak in our basement. Another plumber wanted to rip down a wall to replace a whole section of pipe. Imperial was able to do it without any cosmetic damage and for a fraction of the cost. Very satisfied.

Jesse and Zac were fantastic. Professional and clean one fixed kitchen, the other the bathroom
I am booking them for my other house!!

I had a cold water pipe crack in my basement and flooded my basement Xavier Voss from Joe the Plumber checked everything and fixed the issue. It was late afternoon but Joe the Plumber was there beside me to fix the emergency issue. Thanks a lot Xavier Voss (Joe The Plumber).

Won't even give an estimate without paying their $89 fee. This was for a reno job, not a broken pipe or clogged drain.

Absolute best. Even fixed something for me I did not even request initially in my garbage disposal. I recommend Joe the Plumber to everyone.

Kyle was great! He assessed both situations and explained how he was going to fix them. Super friendly!

Joe the Plumber has repetitively proven to be a professional, responsive and do quality outfit. They are easy to work with from dispatch to arrival at your house.

Great follow up, and prompt service. Also, let me know when they were an hour away from the time window. Did the job same day. Very happy.

Michael Dayton did an outstanding job! Honest, clean, dependable He and Anthony did a fantastic job rerouting a pipe! Very much appreciated glad I can depend upon it!

I am amazed to find a plumber that comes out next day. They are on time, respectful of the house, communicate well, and fixed the problem. I have used them twice this month, and have been very pleased.