HVAC reviews in Stamford, Connecticut

Brett was very knowledgeable, and very nice as all the people from this company are. He solves our problem and taught me a few things.

Tim, the repair man seemed to know exactly what he was doing and diagnose the problem fairly quickly. Visit lasted from 8 to 9:30 not to 10 AM.

I've been an Encon customer for years and have always been happy with their service. However this summer, with heat waves and an 16 yr d compressor, I've had to call them twice.
I've been blown away by their prompt service, correspondence with appointments, and the professionalism of the onsite technicians.
Nice work. Height recommend

Eric came to assess our need to either repair or replace our tower AC unit. He was presentable, courteous, and the epitome of professional, in representing Encon, and should be cited by his superiors as an example of superlative customer service.
He inquired what was done, and presented our options, he did not shirk or cut corners, he was up and down in the tower 4-5 times, the of it to the compressor in the yard, in 90 degree humidity. He was great, he acknowledged the dogs, (Big plus to the homeowner), and displayed respect for our property and time. He promised to have a quote for us in two days, and he followed through. He was honest and told us that the repair recommended by the manufacturer of the broken unit, may or may not totally fix the problem. He was factual in explaining that the expected lifespan of the unit was less than two years out, and it would be prudent to consider putting the $3000 for the repair towards a new unit. Great advice.
I have recently become property administrator for this estate, and will continue to use Encon for servicing.

Mike Duhaime is an incredible technician. Courteous and professional at all times. Encon is lucky to have him as an employee!

Justin is as prompt professional and attentive. I always have a great experience - pricing for service is high however.

Bob is the best - he is very knowledgeable about all my equipment and if there is a problem, he almost always makes it work unless a new part needs to be ordered. A very quiet man who always knows what he needs to do and how to fix it. He always impresses me with his knowledge. Encon is lucky to have him!!!

Have a maintenance contract with Encon. They do a good job of keeping my HVAC running without any trouble. Their technicians are very good and service oriented. They communicate well in advance when they will show and then send you reminders as well. Am a happy customer.

Eric was excellent! He arrived right on time, greeted me with a friendly and professional attitude, and immediately got to work. What really stood out was how clearly he explained everything — he broke down the issues in a way that made sense and walked me through all the available options without any pressure. He wasn’t pushy at all, just honest and informative. I really appreciated his straightforward approach and his respect for my time and budget. Highly recommend Eric for anyone looking for a knowledgeable and trustworthy HVAC technician!

Always professional and trustworthy. All work is clearly explained in layman's terms so that you understand what you are paying for. Very responsive if any problem ever arises.

Our tech Anthony at ENCON always gets the job done! Friendly, punctual keeps his workspace immaculate and leaves nothing undone.

Prompt response from office was greatly appreciated. Servicemen polite, friendly and careful not to soil our rugs from outside snow and salt. Also they were very competent.

The tech, Jason, made it all very easy. But talking to the answering service and the person that called me back was definitely a struggle. Neither seemed to want to be bothered with my calls and taking down details. I had to repeat myself each time. Jason was friendly and empathetic, not the 2 women. The one that called me back didn’t offer any extra information, just when I needed it!
Also, we pay a few $1,000 for their platinum maintenance, but still had to pay $200 straight up because it was Saturday. It was like pulling teeth getting the woman who called me back to explain things. Very frustrating.

Great experience from start to finish, from the sales estimate to measurement to install by Harry and Javi. Professional, on time and competitive pricing, as well as 0% financing offered.

Unless you’re an existing client you can expect your service call to be rescheduled 3-4 times. Waiting w/o heat thinking they’d at least show up at this last reschedule… NOPE. They said existing clients get priority (or big tickets bump you) so new clients — don’t call. Unless your heat doesn't work in the summer!

Really nice guy, probably was solved within 20 to 30 minutes. It was a last minute call late at night and they came when I needed help most. Especially in this cold ass weather. Thank you!

Benoit could not be any kinder more professional or more attentive to his job. He is a complete gentleman, and we are lucky to have him come working on our system. I cannot recommend him and Encon any higher.

Very professional from start to finish. Great communication. Service appointment in a day after the heat pump failure arose. Diagnosed and fixed quickly. Tech fully explained the issue, remedy and costs. Could not be more satisfied.
5 stars

Andrew, our service technician, did a great job. He was detailed, examined all pertinant areas and explained everything. We hope to see Andrew agin in the spring when we have our spring inspection.

Do yourselves a favor and find a more honest and reputable HVAC group to work with. This company has been sending me a bill for a service. I wasn't familiar with this company and when I called them to say I've never had services done by them, they said "oh we merged with a different company so maybe you called our other company." Ok, interesting. On the bill is a service for my HVAC system cleaning but the date on their invoice was the incorrect date. I've spoken to them again and they asserted that the service was done on that specific date but the only HVAC service I had was 6 months off from their invoice date. The story didn't match up to me. The dates were wrong and the company was different. I refused to pay the bill until the invoice was updated to reflect the correct date (which if they were the company I worked with they should have in their record) but all they've done is spam me with letters and threatening me. It seems so much like a scam.

Luis is extremely knowledgeable and courteous. He explained everything in layman's terms so a female could understand the process.
Thank you!