Electrical reviews across the US

Proud to say that we are pleased with our Sunrun experience! My friend, Ryan Sweeney, who is an Energy Consultant at Sunrun in San Diego, initiated our solar adventure. Sunrun made the process easy because of their clear communication. My husband and I have always wanted to have solar and now we do thanks to Sunrun. Thanks for making our house more energy efficient!

**update**
I sold my house (transfer was done in plenty of time) but they keep billing me, and double charged me for the last partial month. Today it shows a recurring payment of some random monthly amount. I keep asking for proof I am off auto pay sent to me, they say they will, but don't. You have to close your bank account to get them to stop. Awful unorganized company!
Solar wasn't working for two months, they said i would get two months credit. That was a lie. No easy answers on how to transfer the panels when I sell the house. Was insulted on the chat with Jesus R.
Use any other solar company but this one.

UPDATE:

System still down since June with no resolution. I’m paying for a useless system and Sunrun still makes money off me so it’s in their best interest to keep my system down. They refund you credit that’s less than the amount you pay for them to produce the energy so they still win. Absolutely useless local management.

Original:

Warning: I inherited the solar system from them conning an old woman. Horrible terms that only a clueless boomer would agree it.

When your solar system is down, it takes over a month to fix while you still pay for the system when it’s down.

And when the company does their biannual assessment of how below performance they were, they reimburse you at a lower rate than what they charge you for the lease based on a set rate.

Ridiculous. And their customer support line is useless. They just transfer you or call disconnects

Sunrun was okay to set up and was fine when we had it. However, when we sold our house in April they STILL charge us every… single… month… I have called multiple times, confirmed the new owner has taken over and they are still charging us… highly do not recommend if you ever sell during the 25 year lease.

Everything from start to finish has been terrific with this company. Special shoutouts to sales rep Michael, Project Manager Cira, scheduler Emilio, and installers Ray, Tyler, Carlos, Travis, et al, who did such a beautiful job on this large project (12.4kw). They made it work with our townhome HOA, guided us patiently through the process, paid for a repair on the roof they had certified ready, and are sending a sub to restore the garage drywall they needed to get into. Immaculately clean install, ready for inspection by the city of Broomfield based on the permit they pulled, and PTO from our utility, United Power. Thoroughly satisfying experience.

I wish I could give them a zero. Please be careful. SunRun is the absolute worst company to ever deal with. Run from them! Don't allow them to install solar panels on your house. When I was trying to pay the solar system off it became a nightmare, I couldn't get their associate to answer my phone call, when I did pay it off. They put another UCC lien on my house making another problem for me to close. Everything was terrible with them. They created horrible problems for me to deal with. Everything was finally resolved but not without daily phone calls and hours of needless time wasted and stress. There have got to be better solar companies to deal with. Don't put yourself through this agony.

Some of my neighbors have solar from companies that went out of business and now they don't know who to contact if something goes wrong, so I went with Sunrun because they are going to be around for a long time and I could trust their warranties.
And I'm glad I did! Great people and a great experience! The panels look great and they even painted the conduit which was a nice touch. Carlos and the team were super patient as I bugged them with questions and he educated me on the equipment. The install was super organized and they left my property cleaner than when they arrived.

BEWARE: Avoid SunRun for your solar panel installation at all costs!

If I had done thorough research on this highly unethical company, I would never have chosen SunRun for my solar needs. Their 1.4-star rating on Yelp and numerous negative reviews at the Better Business Bureau would have been a clear red flag. Please read this carefully to understand why.

The first warning sign should have been their contract, which discourages any lawsuits against them. However, a trusted acquaintance recommended them, so we proceeded with SunRun. Immediately after installation, we noticed a section of our home—from the front to the west side—lost power. Upon contacting SunRun, they claimed they would only send an electrician if we could prove the issue was their fault. We hired our own electrician, who discovered that the connectors used during installation were poorly done, and also one wire was poorly seated in one of the breakers causing the problem. At that point, our panels weren’t even connected to Xcel Energy.

When we informed SunRun, their customer service representative, Netika, acknowledged the issue and assured us we’d be refunded for the electrician’s cost by check sent to our home. Despite this promise, we have not received any reimbursement, even though this incident occurred on November 19, 2024.

When we switched to SunRun in December, new problems arose. Our ceiling fan and front porch lights began flickering—an issue we had never experienced in the two years we lived in the house. A technician was sent to inspect the problem but couldn’t identify the cause, stating his supervisor would follow up. Days later, the technician texted that his supervisor insisted we provide proof SunRun was at fault before they’d take any action. Once again, we’re left to cover the costs of hiring another electrician. To make matters worse, their app now shows errors indicating the panels are not producing energy as they should.

I’ve attached pictures, videos, emails, and texts documenting this ordeal. Please think twice before choosing SunRun, and thoroughly research any solar company before allowing them to work on your home. This experience has been nothing short of a nightmare.

Going into the third year of our lease and the savings have been around 1/4 of what they predict because they use completely inappropriate metrics to estimate your "savings". We also now have to install a critter guard, which the contract mandates, given our squirrel issue. At our current "savings" level it will take 21 years to recoup the cost of that guard and repair the damage.

On time, informative, polite pleasant, very good job for install

Shawn Stephens is very helpful! He knows how to take care of his client from the beginning to the end ! 👍

Robert, Is a very knowledgeable person to work with who is easy to get answers and informative information from!! I really enjoyed having him sell me my solar panel system because I felt like I knew what I was getting!!😊⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

The company did something most don’t seem to do. This company didn’t hide details of the process or cost that comes with the project. I was told up front that by going Solar my property would go up in value which would increase my taxes but will be off set by lower electric . Great company

Solar Express is a fantastic solar panel company! They provide efficient and reliable panels, and their customer service is exceptional. Their installation process is smooth and hassle-free. I highly recommend Solar Express for all your solar energy needs! 🌞🔋

They were on time for their appointment, and explained everything and the process very well. I was kept informed of every step along the way and the install was fast. I highly recommend this company and not to mention they explained how the tax credit worked. We are very happy with everything.

Solar Me did an amazing job! Their work was professional, done on time and were easy to work if I had any questions. Most importantly, they are available and quick to respond for any questions/issues I have two years after the solar and roof were installed. I would recommend them to anyone looking for a solar and roof installation.

I chose Solar Me because of their professionalism. They were more like consultants than salespeople. Other companies had glitzy presentations but couldn't answer questions off- script. Solar Me took as much time as needed in the planning stage, answered every question. The installation was quick, and stress-free. The installers were efficient, thoughtful and checked in to make sure we were satisfied. The office staff is incredibly helpful and available for questions. I highly recommend Solar Me.

We installed solar panels in December of 2021. I decided to give time to the system to work to have a real valuable review. At this point I can sincerely tell that the company we used Solar ME did a great job. We don't have an easy simple situation. We have a lot of huge oak trees around the house and we did not want to cut them. Also our roof has a lot of different sections with different steep angles. So the trick was to find different parts of the roof which would be the most exposed to the sun and the house would still have a nice appearance. But we tried with Brian few different layouts until we came out with the most optimal version. All documentation approval and installation went very smoothly and fast. Jennifer was on the top of everything and coordinated communications with township and state certification. We paid upfront for our system and we are getting back payments from the state incentive program. The System works without any issues and we already produced in 2022 in 10 month 88% of our total yearly production. Our monthly bills are around $3, charged only for account maintenance. I Highly recommend Solar ME!

After a terrible experience with another solar salesperson, Solar Me was recommended by a friend of a friend in my community. The experience was night and day compared to my original experience. Great communication from start to finish, the installers were prompt and did a great job with the install. Having an extensive sales background, I can say that my experience with Solar Me was honest and straightforward. I would definitely recommend them to anyone looking to invest in solar!

Solar Me is the best solar company in the NJ area. They did a great job on a whole new system for my home, and also took over the maintenance of my existing existing system at my company. They do excellent work for both installation and maintenance, are very responsive, and are easy to work with.

Solar Me is a fantastic company! Great customer support from beginning to end of the process. The team are really informed and go the extra mile at every stage of the installation. I would recommend them unreservedly. Very professional from initial presentation to final cleanup.

Update 2023: It's been a year now since the system was installed I'm very glad I went with Solar Me. No problems whatsoever and as for the monthly electric bill? $4.95 PSE&G service charge since installation.. Gotta love it. I recommend Solar Me to all who ask, Five stars, easy.

Update 2024: What is it like to use your central air-conditioning all summer at no cost. I switched out my gas clothes dryer for electric because it costs nothing to dry clothes now. Amazing.