Fire Damage Restoration reviews across the US

We had a slow start, but once we got started everything went smoothly. The workers worked hard and did a fantastic job. When they were working on repairing my walls from the water damage they not only did a great job, but they went above and beyond expectations. After my walls were repaired and painted in my kitchen and garage they were ready to replace the flooring in my bedroom and closet. It didn’t take long before they were finished with everything. The general contractor monitored every step to ensure that each step was completed properly and was always available to answer any questions I may have. It was a pleasure working with them to get my home back together. I would refer them to anyone needing assistance in repairing or remodeling their homes.

Best Builders is excellent to work with. They are very attentive to my needs and what I wanted to do with my house. They kept me on budget, were timely in a full house remodel (only 3 and 1/2 months) and very attentive to detail. I would recommend Best Builders every time for a house remodel!

The decision my wife and I made to hire Best Builders, Inc. to repair major tornado damage to our house was the best thing we could have ever done for ourselves and our home. We were very impressed with the integrity and leadership in this company. Employees are very knowledgeable, helpful, and attentive to the customer's needs. I encourage anyone who is looking for an experienced and reputable contractor to contact Best Builders, Inc. I will not hesitate to use them again.

One of the best Restoration Companies in Arkansas. The team is extremely knowledgeable and professional in all they do. The guys are some of the most hardworking guys. Their Office Manager Dee is hands down the best lady and willing to always go above and beyond. Going with them you will not be disappointed AT ALL. Keep up the amazing work team!!

I had a long and horribly complicated restoration project related to a tornado-damaged property tied up in an estate. Not only were the folks at Best Builders prompt, responsive and incredibly helpful, at times it seemed like they were the only thing keeping me sane. They were absolutely outstanding to work with, they were reasonably priced and their work was fantastic—everything looks better than it ever did before. I would recommend Best Builders every time; they are the Best of the Best of the Best! Five stars plus!!

I wish I could give this company a better rating, but my experience has been incredibly disappointing. In September 2024, Best Builders replaced our roof, and during the process, they damaged our AC unit. This happened on a Friday, and despite multiple attempts to reach them over the weekend, they completely ignored our calls. As a result, my pregnant wife and I were left scrambling to find someone to fix the AC, which ended up costing us an unexpected $1,200.
After finally getting in touch with them, Mike came out to assess the damage and assured us that they would take responsibility and make things right. Unfortunately, months passed with no communication. Then, out of the blue, Mike showed up to inform us that he had found some code that absolved them of any responsibility for the damage caused by their crew. This felt like a betrayal of the promise he made when he stood in our garage.
When I reminded him of his assurance, all he could muster was a half-hearted “sorry.” It’s disheartening to see a company fail to stand by their commitments and instead spend months trying to find loopholes to avoid accountability.
I cannot recommend Best Builders based on my experience. If you value integrity and reliable customer service, I suggest looking elsewhere

From start to finish, the team at Best Builders helped me make the best out of a bad situation after a storm caused damage to my home and garage. They were wonderful working with my insurance company and I'm absolutely pleased with the final project. The project included master bedroom restoration, garage demolition and total rebuild and deck demolition and rebuild. Special thanks to Wes and Heath for handholding me through the process!

Awesome. We're very pleased.
They were extremely professional and organized. Would highly recommend them and use Best Builders again.

I have been so stressed over water damage, and glad Best Builders is helping me.
Wes Bond and the carpenter, Robert, have been SO nice and helpful. Very professional and courteous.
I appreciate them, as I especially don’t like a lot of “strangers” coming in!
Wes Bond and Clayton Polluck have been awesome and nice to boot.
They can do anything!!!
They have an awesome cabinet guy, Robert DuVall, too!! Hopefully my new braided lines behind fridge, washer and dishwasher won’t be causing any more water leaks!!

Best Builders is one of the BEST contractors we’ve worked with. This is the second time we’ve had Wes and Andy as project managers and they do not disappoint. We couldn’t be happier with their responsiveness and in the quality of subcontractors and vendors they choose.

I cannot say enough great things about this company. We had a house flood from a plumbing issue and they did the reconstruction for us. Wes and Andy both made things so incredibly easy for us from beginning to end. We live out of town and rent out this house so we weren’t there to oversee things. Wes made me comfortable from the very beginning making me feel that we were in good hands and I didn’t have to worry. Andy was the job superintendent and he kept me informed throughout the entire process communicating with me each step of the way. The house looks great and every aspect was done well. We could not be happier customers and highly recommend you choose Best Builders!

Super helpful and professional! We had major water damage in our house and Best Builders were wonderful start to finish. 10 out of 10 would recommend.

When my house caught on fire it was one of the most stressful times in my life . The entire crew at best builders (both Clayton’s) and their teams assured me that things would be ok ! And they did not lie ! They went above and beyond to ensure my family was happy with their work ! They built me a wonderful/beautiful kitchen and guided me in all aspects of the build ! They did not leave me in suspense on anything! I have not a single bad thing to say about best builders !

One happy customer
Tim

Craftsmen were friendly, professional, and thorough. At the end of each day, they showed us their progress, and explained what they would be doing the next day and what time to expect them. They managed sub-contractors well and always keep us informed what they would be doing and timing. When we had questions, they were attentive, and quickly followed up with responses. We were very pleased with their attention to detail and a great job on our project.

Wes and the team at Best Builders Inc. are fantastic to work with. Wes is a true wealth of knowledge and experience in the construction industry, and it shows in every project. I’ve had the opportunity to work with him several times in the past, and I can say with full confidence that he’s someone I highly trust to get the job done right. Their work is high-quality, thorough, and dependable. I would use them again in a second, highly recommend Wes and Best Builders Inc. to anyone looking for a reliable and skilled construction partner!

Best Builders did a great job on our new kitchen. Very professional, attentive to detail, and easy to work with. They were responsive to our questions and concerns. Staff was hard working and polite. And Best Builders dealt with our insurance company to get us everything we were due.

I could not be happier with the job Best Builders has done in my kitchen. An ice maker line leak caused an unbelievable amount of damage and I needed new flooring and sub floor and new cabinets, and more. Andy was the contractor and Bob dealt with my insurance company. Both were professional and very accommodating. The work done was quality. I would not hesitate to recommend this company! Thank you, Andy, Bob and Best Builders!!!

Outstanding job!

Excelente equipo de trabajo, el Sr Mike es súper receptivo, diligente, buscando siempre la mejor solución y con acabados de primera. Terminaron el trabajo en nuestro hogar mucho antes de lo acordado. Quiero hacerle un reconocimiento especial a la señora Patricia; ya que desde el primer día estuvo siempre en comunicación constante conmigo. Cuidando mi casa y nuestras cosas de manera excepcional. Quedamos muy satisfechos con el trabajo y la prontitud con que terminaron. Estoy súper feliz de regresar a mi hogar 👍🏼 Recomendados al 💯

Great experience!!

I would not recommend. Just my personal opinion