Fire Damage Restoration reviews across the US

Mike and his team are knowledgeable and a great help. You can count on them for your restoration needs. Thanks Mike!

Very pleased with the service we received from Encore. We had water damage in our home, and they took care of everything for us. The team did a great job, from the first time they showed up after hours to mitigate the issue, until the day the floor was replaced. When they had completed the job, our home was left in better condition that it was prior to the damage. Mike and his team did an amazing job, and I would definitely recommend them.

We had a great experience with Encore mitigation and with Marco in particular. Excellent work ethic, skills, and communication.

One of the worst experiences of my life.
Was referred by a friend who had a great experience but only because the owner was involved throughout the process.

The owner was not involved in my renovations, as promised, and instead had his sales manager in charge. Yes that’s correct. A sales manager.

The job was done poorly - I had to pay another company and fix several items, including tiling the shower.

The sales manager stole from me - bourbon, a new purse that was a gift - the owner, Mike, called me a liar, swore at me. Never reimbursed me. Demanded payment on an unfinished job. Had his team walk out on the job.

Icing on the cake - Years later, Mike calls me to tell me his sales manager was indeed a thief and asked if I would testify in court.

Mike - you never apologized, never offered to make things right or to replace what was stolen. If you did, I wouldn’t be writing you this review.

Did not replace damaged floor resulted from water leak. Put new floor on damaged foundation. No knowledge how to repair and replace wood base foundation before putting the final outer floor.Toilet was wobbling and not stable. Waisted all the money I paid them. I called the company and they did not offer me any solution. I will not recommend this company to any one. Hired another company to fix the problem and they did it the right way.

Encore RRC is a top notch company!!! I had them out to diagnose a leak in my down stairs ceiling and I couldn't be happier with the work. They arrived on time, figured out the problem quickly, and did a flawless repair to the ceiling that had to be removed. I absolutely will use them again on other projects and highly highly recommend them!! If you're looking for a company that can do it all and do it all well, look no further!! Thank you Joe, Jacob, and Allen! You guys are the best!!!

Marco and Omar did an excellent job. They communicated well about the moisture level of our floors and worked with us on moving items around per our request. Very professional group!!!

Michael (PM) was great as well

We recently worked with Encore RRC and were beyond impressed with their professionalism and quality of work. Their team is reliable, detail-oriented, and truly committed to helping clients during stressful times. They handled everything with care and efficiency, making the restoration process smooth and worry-free. As a business owner, it’s refreshing to partner with a company that values integrity and customer satisfaction at such a high level. Highly recommend Encore RRC to anyone in need of restoration services!

Encore RRC is an outstanding company to work with! Their team is highly professional, reliable, and truly cares about their clients. From the very first call, they responded quickly and guided us through every step of the restoration process. Their attention to detail, quality workmanship, and excellent communication made a stressful situation much easier to handle. I was impressed with their 24/7 availability and commitment to getting the job done right the first time. I highly recommend Encore RRC for anyone in need of restoration or remodeling services – you’ll be in great hands!

Patricia and her team were very professional and thorough. They packed our furniture as if the items were precious to them! She even wanted to put the food back in our refrigerator for me!

We couldn’t be happier with the service we received for this pack out!

Thank you, Patricia, team, and Encore!

The Encore team repairing our hardwood floors did an excellent job as well! They worked so hard, including Saturday and Sunday to get our flooring completed. This work included replacing some floorboards that had been ruined from a plumbing leak, sanding our entire first level space (to keep the finished product even), staining and apply two top coats of polyurethane, and finally replacing all of the quarter round trim pieces and putting our furniture back where it belongs, and cleaning house.

It turned out beautifully!

Each part of the Encore team worked hard and delivered a very pleasing final product! This includes Russ, the project manager. He was available if needed and came to personally check on progress through the course of the work.

Thank you, everyone!

Encore showed up within 2 hours of filing a claim with insurance company for a water leak. Karl immediately set out to mitigate the damage so it didn't worsen. The leak was repaired immediately and required opening up a wall. The restoration was about a 2 week process and included repairs, a complete pack-out, painting, hardwood floor sanding and refinishing, and pack-back. The end result was beautiful. I have moved over 20 times and a special mention must be made of Patricia and her crew. I never experienced such a competent and professional group of people who cared for our items as if it was their own. Mike went the extra mile to safely move a heavy safe and ensured no damage occurred to the newly refinished floors or door frames. The communication was constant throughout the entire process and their estimate of repairs was very fair and reasonable. For those who find themselves requiring the services of Encore, rest assured that you will find yourself in good hands.

I will start with the positive.

Karl, the General Manager, showed great commitment to the customer and was knowledgeable and efficient in his approach to handling the water mitigation project in my garage.

Patricia, the Contents Project Manager, was a wonderful part of the team. She was quite devoted, organized, and kind to me during such a stressful time.

On other hand, Owner Michael Irelan did not show respect. He misrepresented the scope of his licensure gained completing the Plumbing Class I.

Michael argued on the phone then hung up on me midway through the conversation.

Lastly, Michael sent me a text message threatening to put a lien on my house.

I cannot give him a favorable review.

Es una compañia responsable

Great

Great to work with

This is boshart industries warehouse now

RMC was very professional during a stressful situation.

Andrew and his crew were stellar!

Great people from start to finish. Would highly recommend them.

Manager Shanahan Garcia went above and beyond. Super amazing work and very professional.

Ron lerma and Jesse did great job moving my needs to my new house.