Fire Damage Restoration reviews across the US

A very good company to work with!! All their employees are very professional and knowledgeable about restoration, and listen to their customers to gain their full satisfaction until the project is completed.

Highly Recommended!! And, encourage everyone to use their service when a disaster hits.

Photos of my house before and after a devastating fire are on their website. As a widow, I had to tackle this event "on my own." I was overwhelmed and in shock (and in pain, needing a hip replacement.) A good friend stepped in and was with me throughout the process and I was approached immediately by F.I.R.E. the day of the fire. They were fabulous in many ways: their kindness, their expertise, the contractor they assigned to me, the subcontractors who did the hard labor on the house, their flexibility, their approachability. The entire house had to gutted of all that was in it, as well as all the walls, etc. I essentially got a new home and I am thrilled with the results!!!

The expertise and care is beyond the best customer service I have ever received. A professional team beyond compare. Our lead John was in touch with us constantly throughout the process and always meet the time frames he gave us. They took the pain out of a terrible fire experience!
Thanks to everyone at FIRE!!!
Doug

Greg was very responsive, timely and professional. He went above and beyond to make sure my client's (a buyer) concerns were investigated and addressed. He provided helpful information and uncovered additional items that were not discovered during the general inspection. If there is ever a need, I will for sure call on him again. I can not recommend him enough!

Fire Industry Restoration Experts remodeled the kitchen and restored the mud room [which had sunk 7 inches in one exterior corner] of our 105-year-old house. While updating electricity and plumbing and structure, they maintained the integrity, decor and charm of our historic bungalow home. We are delighted and routinely complimented with the lovely, practical results.

Greg Philo and staff are excellent! I've referred many water damage and fire claims to Fire Industry Restoration Experts and have received excellent feedback from my clients regarding their quality of work and reasonable prices. They are great to work with!

Greg and his whole crew were quite helpful and knowledgable in what was a very stressful situation for me. I think they deserve a lot of credit for making sure my home was in the right hands. Having experience in working with insurance companies has to be one of the most important aspects of what they provide.

In July of 2015 we had a pretty bad house fire and Adam from FIRE was there shortly after the firefighters arrived but respectfully stayed back until everything had settled down and then approached us and explained how they would help us. From the very beginning David and his awesome crew were with us every step of the way until 8 months later when we were able to move back into our amazing new home. They were beyond helpful and made an extremely difficult situation much much easier.

WARNING
Attention to all consumers beware of FIRE INDUSTRY RESTORATION EXPERTS (owner GREG PHILO). We had a negative experience with this company. If you need to have any work done such as home repair or any construction work please do not sign their contract without first hiring a lawyer to read or prepare the contract or even better just avoid this company altogether. We hired FIRE INDUSTRY RESTORATION EXPERTS after a fire totally destroyed our home. As a result of their dishonesty we took F.I.R.E to ARBITRATION in an attempt to settle the matter. We won but, because of a legal technicality, (and since we didn't have a Lawyer, we could not afford to pay one) FIRE INDUSTRY RESTORATION EXPERTS did not have to pay the arbitration award nor did they have to complete the work they billed and received payment for from our insurance company. We at least proved that not all consumers will let them get away with cheating the people they are supposed to help. We warn you to please avoid the sweet talk of the owner or his employees, especially when he tells you that Greg Philo was a fire Marshall and he employs the wife of another fire Marshall. This is how they lull you into feeling you can trust them. Someone else made a similar complaint on BBB, which we did not discover until after we started having issues and began investigating the company. So please verify any company before you hire them, even if they come as a recommendation from someone you believe you can trust. Please call CCB AND BBB to verify the credibility of the company and the owner of the company.

Good experience, overall. I'm happy with both the restoration work and upgrades to finish carpentry, HVAC, shower doors and tile. There were a few bumps in the road/delays with subcontractors, but I was kept well informed. I feel Greg did a good job of advocating for me with my insurance agent (when prelim estimates listed a lower-grade roofing material, for example), and am happy with the end results.

If I need a rebuild again, I will select FIRE to do the work. Scott was reliable, told me when things would happen and they did! Theresa kept me informed about insurance and financial aspects. The rebuild was completed within 10 months which was less than expected.

Scott and company were fabulous to work with. I couldn’t have gotten through the process without him and the other professionals at FIRE. They work with great contractors and were more than I could ask for when maximizing insurance coverage. If you have the unfortunate experience of suffering a fire loss the crew at FIRE are the professionals you want to get you through it.

These people are truly "Experts" at what they do. They helped us through a bad broken pipe flood abatement and restoration. Every member of their staff was helpful and courteous throughout the process. They showed up and started the cleanup/dry out process in a less than two hours from my call and where there for us right up to us getting us back into our home.
They walked us though the entire process upfront, including what to expect from and helping deal with insurance company.

If you experience fire or water damage, I highly recommend you call Fire Industry Restoration Experts ASAP.

This team is fantastic and very knowledgeable. We had an unexpected main drain clog that created quite a mess in our basement. They were hugely helpful in mitigating additional damage and helped provide guidance to prevent this sort of issue from happening in the future. Much appreciated!

After a house fire I waited almost three days for Service Team of Professionals (STOP) to come finish the board up job they started which left the hole in my roof that remained exposed through overnight rains. F.I.R.E. came to the house within the hour we contacted them and had the roof covered within the following hour. When I asked to meet the project manager that would actually lead my project, John, I was able to meet him the same day which other companies avoided. As a design professional I have high standards and a high level of construction/design knowledge. John was always there to hear any input I had and to make sure that the job was being executed to my expectations and standards. He was attentive, detail oriented and accountable - really the best you can hope for. It made the process of being displaced and rebuilding much smoother. Troy was excellent at doing the estimate with my insurance claims representative and submitting any items of discovery to ensure I got full coverage of my claim. Teresa was fantastic at helping manage and communicate with my mortgage company, which changed hands midway through the project. I have recommended Greg and his team, especially John, for several projects already and stand by that. I'm back in my house and have no issues or complaints in construction quality, timeline, or follow-up. Thanks team!

We have used them for several emergencies and have experienced top notch service. The crew has always gone out of their way to get to our properties immediately and have great communication. Having them deal directly with the insurance company is a life saver. Highly recommend.

I am amazed by the integrity of CCR. I'm sorry I had a fire but these guys packed my stuff up with such care and efficiency. I even had cash money that was placed carefully and returned to me. I never write reviews but I just had to say what a great outfit CCR is!!! Christine Halseth THANK YOU!!!

Can't say enough about FIRE Restoration. We had a toilet flooding in our building and they were on site so quickly. Clark and Joel were really nice, professional and fun guys to work with. I will be calling them without hesitation the next time I need something like this.

Matt Hayes and Fire Industry Experts were
consistently professional and provided high quality workmanship while rebuilding our home. Matt was always quick to respond to questions and concerns and was always available to help. The subcontractors and additional workmen were all wonderful as well. We don’t hesitate to give F.I.R.E. Restoration our highest possible recommendation. We will really miss everyone!

Clark and crew have been nothing short of incredible. I’ve had the misfortune of 2 different floods in my basement, which they’ve mitigated for me. Yes, the first flood was devastating, but the silver lining of the second was already knowing an efficient resource I could reach out to without hesitation or worry - no sketchy contractors, unnecessary delays or unpredictable quality. They’ve gone above and beyond for me and I couldn’t be more grateful. I never hesitate to emphatically recommend them for any disaster recovery, and as much as I wouldn’t hope chaos on anyone I know that F.I.R.E. is a local company you can rely on. They help you through the tough times with care and respect. Thanks, guys!

Best in the business! Greg and his team did an outstanding job restoring my house into better condition than before it burned. They worked on a house for me 20 years ago and still do the same high quality work they did back then. Every thing they said they would do got done on time and they are excellent communicators to keep you up to date on the progress. Scott supervised the whole project and did a super job. I highly recommend them.