Fire Damage Restoration reviews across the US

RESTORATION management is great!
They will do everything they can, to help you in your time of need. They are VERY easy to work with!

My project manager was very informative but the workers could have done a better job.

Great service. Timely responses. Extremely professional. Expeditious in their work without sacrificing on quality.

Chris Bucklin was very professional and delivered what was promised on both the timeline and the work.

Thanks Andrew - you’ve been very pleasant throughout this phase in my life in answering all my questions! Very thorough! Your team is quick and efficient!

They were very responsive. Tiffany and her team were very helpful.

I had a difficult time with the San Jose RMC branch, however, it was made okay with the help of SCOTT, from West Sac, delivering and picking up the papers at my home, CLAUDIA, from San Jose the supervisor , who saw the problem and immediately took action as well as NELIA, San Jose branch, dispatcher. Thank you all for making the WRONG, RIGHT!. A shout out to West Sac, our home town! Thank you, SCOTT Cobb, it was a pleasure talking with you to help me finish the last details. An ending smile to a not to great beginning, with the San Jose Branch.

Water damage mitigation and cleanup was quick, demolition of affected areas was completed in a very clean manner. Everyone we dealt with was great!

Chris, Jesse, Carlos and Efron are the gentlemen I spoke with about the job but the entire crew was professional, friendly and from what I could tell, treated my belongings very carefully.

The company and project manager were a pleasure to work. They did amazing work and were very informative throughout the project.

RMC was doing OK until they damaged a piece of furniture. I informed them of the damage at the time of the damage, followed by emails, and phone calls. They lied re having photographs proving they weren't responsible. When I asked for the photos...there were none. They never came out to view the damage and subsequently tried to ignore the problem. I emailed the President/Manager....no response. Currently, 2 months after causing the damage, they have done nothing to either examine nor rectify the problem!!!

Tiffany, the project manager was very professional and responsive to our requests. The whole team was easy to work with, definitely a 5 star review, highly recommend to anyone who needs mitigation service!!!

My house caught fire in September 2021. I was referred to this company by my original contractor for mitigation work. The project manager Chris Bucklin came out and met my project manager and then sent in an estimate for repairs. The demo estimate came in at approximately $29,500 and the cleaning came in at approximately $10,500. I agreed to these amounts and met with Chris at my property to go over the scope of work and signed a contract to have the work done. He said at that point that there was a chance the estimate could increase and he would let me know. I never heard from him about that again and they started work 2 weeks later. I received the bill about a month after that and it was for almost $9,000 more than what the estimates were. After months of going back and forth with their company and the insurance company, they refused to lower the bill. The felt this was acceptable because their original estimates were just “estimates.” I explained to them that people get estimates from companies for a reason because they want to know what they will be billed at the end of the job and estimates should be very close to what the actual bill will be. They apparently don’t understand that. Even the manager Mark Burke would not fix the bill. DO NOT USE THIS COMPANY. They’re unprofessional and will take advantage of you and your insurance company. They overlapped billing from the demo bill to the cleaning bill and billed for the same services. My neighbors even complained while their crew was at my house working about how loud the crew was being the whole time they were there and no project manager was there supervising.

I'm giving Restoration Management Company a 5 star review for their work performance, integrity and advice. I had water intrusion on an exterior wall the entire winter from a punctured roof made by a solar installer. Unfortunately the water was being channeled in a roof valley and going down the exterior wall eventually destroying an upstairs bathroom, and the kitchen below it.

After meeting with Aaron Armstrong it was evident that this was his area of expertise. He was excellent in guiding me through the process of inspection, removal and remediation of the water damaged areas. He is professional and a delight to work with. Aaron had his crew start the following week, and they were extremely organized, worked quickly and set up the proper barriers to isolate the home from any dust created from their demolition.

Aaron is helpful, cheerful, communicates thoroughly and returns calls promptly. I can't say enough about how wonderful it is to work with him and his crew.

Another area where the company excelled was when I was working with their CFO Dave Glover. He also showed extreme professionalism and integrity. It is evident to me that the company is customer service oriented and this directive must come from the top down. I believe that Dave Glover demonstrates this work ethic and conveys these guiding principles to the rest of his organization. I've seen mixed reviews on this site, but in my book Restoration Management Company acts in their client's best interests and that is the winning formula for success and customer loyalty.

This company was thoroughly enjoyable to work with, demonstrating a high level of professionalism and efficiency throughout. Their approach is something we don’t see these days in service industries, and very much appreciated during a time of unexpected issues with the home. Made a stressful situation less stressful with their intentional approach Of being transparent, punctual, easily accessible and highly communicative. Highly recommend.

I just cannot say enough about how wonderful my experience with RMC was. We had water damage and black mold. Neil, our project manager, was absolutely amazing. Anytime I called he responded within a few minutes. I always understood what was going on and felt I was in good hands. Ben, who did the work at the house, I cannot also say enough good about, above and beyond. I felt he really cared about our property. I wish they did residential repair work as they would be the first I called everytime.

The service was professional, timely, and friendly. Tiffany explained the process patiently multiple times and offered options to ease the process. The rest of staff were polite and made great effort not to interfere with our day to day living.

Restoration Management Company was professional, polite, efficient, and communicative. They did great work. The whole ordeal was disruptive to our home and family, so we were grateful to have competent, helpful service from RMC to make it as manageable as possible.

Can’t say enough good things about the people who work for this company. In particular, Andrew, who was just super about getting all the information to us about the tear out process and what to expect. In addition, the guys who came out and did the actual tear-out were very efficient, professional, and personable. Everyone at the company was very responsive. The great customer service was always there.

This is a great group of guys who did an outstanding job! They were referred by USSA and I am so glad we used them. Professional, polite, always communicative and always on time. I could not ask for a better experience. Chris my project manager was outstanding!

Excellent service providing removal and storage of my home so that repairs could be made. The crew was respectful of my property and very careful and thorough with pack up and return once repairs were finished. Highly recommend Restoration Services.