Reviews of local pros in Brandon, Florida

Horrible**** Absolute worst do not use. Unfortunately, my home warranty company hired them to fix the suspension springs in my washer. After two no show appointments they came and repaired the washer. However, they cracked the top corner of my washer in the process I went through their insurance to get things corrected and they straight up denied accessing
or working the around the areas where the crack appears. To access the suspension rods the entire top of the washer needs to be removed and replaced.

Jermal was very pleasant. He came and worked at 2 different properties for me. Every job he finished in a very clean and timely manner! He over extended to make sure everything was working properly before leaving! Highly recommend his services!!

Update, had a whirlpool technician come out for 2nd opinion. He opened everything up and tested everything. All it needed was a new power cord. The whirlpool technician replaced power cord and of course replaced the broken latch and washing machine works like a charm.

If I could give 0 stars I would. This company was called by select home warranty to look at my washing machine. Whirlpool top loader. 3 1/2 years old. Quit working mid cycle. Would not power on, water still in with clothes in it. Serviceman I think it was Jamal, came out. Never opened washing machine to look inside. Didn't do anything but break the door latch since we needed to get the now misty smelling clothes out. Turned in repair report to the warranty company saying it was going to cost over $600 to fix. How would he know what the problem was without opening the washing machine. Of course the warranty company deemed that being more than the washer is worth and refused to pay. I did have to pay him a $60 service call. A few days later, I went to try to turn the washing machine on and now it turns on but of course wont wash because the lid latch is broke. Tried many times to let him know he needs to come out and fix the latch he broke that didn't need to be broken if he would've spent the time and did a manual drain of the water, open the washing machine up and hit the door latch reset. He don't answer and don't return call back. Had my mom call from a different number. He said he would come out and fix but we would have to pay his labor. Why? He broke the latch. So now I'm having a Whirlpool appliance professional come out to fix it. Never use this company

I am a very patient person, but this is the worst experience ever. This company (Jamal) was selected by my home warranty company to come out to address my dishwasher concerns. He never touched one inch of the dishwasher. Instead, I had to diagnose the problem myself and send him a picture of the error code off of the display screen. He did not even submit a repair request to the warranty company for approval, nor has he return any phone calls. I had to call the warranty company to get an update on the claim and was told that they never received anything from the repair company. They even tried to reach out to him (Jamal) via a phone call and email and he did not pick up or respond. After two days I called him from another number, and he picked up. He didn't even remember who I was after several calls and voicemails left to him. He seems to have ignored the calls and refused to return my calls on purpose. He lied and said he submitted a ticket for approval of parts but evidently, they didn't receive it. He then emailed them for approval at that time and the parts needed were approved immediately. That was 8 days ago. After repeated unreturned calls and voicemails, the warranty company assigned me another company to come out free of charge after paying RMA (Jamal) a $85 service call which he cashed same day. Please stay away and refuse any service from this one-man band also known as RMA. Please take this warning seriously. He will take your money, and you will never hear from him again. Well at least I didn't.

This company was sent out to my rental property by Select Home Warranty, to fix my wash machine. My tenant had to tell him what he needed to do. He barely looked at the washer. He replaced the water valve, which didn't fix the problem. I called him directly to go back out and fix it right and he said there was nothing more he could do for me. I told him I'd call SHW to have a competent technician sent out. I called SHW and told them how horrible the service was and I want a new technician sent out to fix the washer. They are sending out a new tech tomorrow. Do not hire this company to fix anything.

Worst. Worst. Worst. Worst. If your warranty company tells you they are sending this company (specifically Jamal) tell them you refuse! Same reasons as all the rest of the reviews. How are they even still in business?

I drove to the address the one day and it took me to an apartment complex. So I don’t even believe it is a “business”.

I can absolutely see where the negative reviews come from. Same situation, Select Home Warranty (who I also cancelled because of this) sent him out.

He came in, “diagnosed” the problem, ordered a part, and never came back to install it. Calls, texts, and even calls from the warranty company and no one could get in touch with him. I’m not sure how he can be ok with doing this to people?

Anyone praising this company must be a friend of Jamal!!! This seems to be his 1 man company because there's only 1 number that he answers for new calls. This is horrible but everyone is OK I believe in karma and this guy will get it thru life

My Kenmore Elite refrigerator is less than three years old. 17 days ago it stopped working. It took 5 days to get a repairman out and another 8 days for the part, compressor, to be installed. Plus he added freon. Cost for me $414.00. The next day refrigerator still not working. Repairman came on that day and surprised that previous repairman did not notice this problem, condenser not working, plus the freon had leaked out. I'm now waiting another 12 days for parts and repair. I have been given another cost estimate, $230.00 that I do not plan on paying for. I have not contacted corporate yet, but they will hear from me. So I'm without a refrigerator for 26 days. I now have to replace everything in my refrigerator and meats that were in freezer. That's costly. The first repairman suggested I buy a backup. Why do I need a backup for a 3 year old major appliance? Sears, since you have been a major appliance retailer forever, you really must do better. This is all unacceptable. I have nothing negative to say about either repairmen. They were both very nice. It's not for me to evaluate their work. I'm not the expert.

The gentleman that came to my home was on time, respectful and had the parts replaced quickly. Prior to the actual service call though, nothing but problems. They rescheduled the appointment several times and we were without our refrigerator an additional three weeks. Thankfully it was all covered under our warranty

Good service and communications. The first tech misdiagnosed the problem but the second one found the underlying issue and fixed it in short order. Quite satisfied.

On of the most professional service people from Sears Repair that I have met. Very knowledgeable and diligent on approaching our concern. It turns out that the repair was a simple rattling issue that had not been addressed by the previous service repair person who missed a missing screw which was causing vibration. So relieved that it did not require replacing the condenser.

I don't give five stars to any cause or deed because on this earth, nobody's perfect or worthy of such a high accolade status, except Jesus!

That being said, after several service calls, Sears did finally rectify all the dysfunction concerning the filtering, water dispensing, and ice making capabilities of my Kenmore fridge.

Realizing that all these parts/functions are integral, and rely on each other for the overall peak performance of the unit, negated any inconveniences I may have incurred due to any schedule changes or time involved to complete the repair process!

All technicians that were dispatched to my home were professional, courteous, neat in appearance and knowledgeable. And performed their jobs in a very reasonable amount of time.

I guess the only thing that I was kinda put out about was the fact that I was charged for another water filter that I had just replaced prior to any service call. And even after that filter change the problems of water dispensing and ice making still persisted. It was not until the filter housing was changed that functionality was partially restored.

Having said all that, @ the end of the day, all functionality has been restored to my fridge and right before, (two days to be precise), the Christmas holidays & company/family arrive!

In conclusion, to Sears be the accolades & appreciation for the eventual success of the repair and to God, the glory! Merry Christmas 2015!

Rob went an cleaned out my dryer from all the lint that was in it, as well as helping with cleaning my A/C unit. He did a really good job with everything.

I purchased my lawn tractor in 2017. I had a service contract for 3 years & called for maintenance & minor adjustments. Oscar was the tech for most all calls. He came this yr in January to change oil & do a full check of my tractor. He is highly qualified & professional.
He listened to my concerns about noises or questions. He suggested a new carburetor & showed me what I was paying for without hesitation. I was so pleased with his work & the orderly & clean way the job was done.
The test drive was proof of the excellent work skills that Sears provides.
I am a 70 year old widow that can't do this work myself, but I can still mow my yards
knowing my lawn tractor is still going strong
Thanks to Sears & Oscar!

Technician did not pass by at all; I missed his call maybe but didn’t leave voicemail; Had to call warranty company to find out that he wasn’t going to come bc there were no parts? System is not on the same page or in realtime since I’m now getting a rate your technician even though he didn’t show??? It’s just confusing.

The technician arrived within 2 days of my refrigerator failing. He assessed the issue quickly and determined a new compressor and temperature sensors were required. He explained they would have to be ordered. They scheduled me for a follow up appointment a MONTH later. The parts arrived within 4 days. I called back to get someone earlier and they stated they could not get to me before the scheduled appointment. When I questioned the reasonability of going a month without a refrigerator, they looked for an alternate repair facility. The person on the phone said they would have to get a managers approval to authorize the repair and they would have to call me back. They never called and when I called back a day later, they said the soonest they could arrive is the scheduled appointment.

My refrigerator is a Kenmore Elite and is less than 3 years old. I have had 4 major repairs performed on it, including this episode. The control board has died twice. The quality of the product and the extremely poor customer service is the basis for my low rating.

This service is BOGUS!!! I was told if purchase warranty I would pay 50% of repairs. Repair cost of a small refrigerator was $1,025. So 50% would’ve been $500. When I accepted to pay the $500. They then said, “They couldn’t find my warranty plan on the system so I have to pay the total cost w/o the 50% discount !” I am now required to pay $139 for their service call since I decline to pay the repair costs!!

IT’s A SCAM!!!!!!

Sears is wonderful. I've had them clean my carpets, repair/maintain my HVAC, and clean my a/c vents and dryer vents. The techs are always courteous, professional, and very knowledgeable. They do an extremely thorough job and the booking process is all online and super easy. Plus you get a phone call when the tech is en route. You can also follow the tech via an online map to see when they will arrive and how many stops they have before yours. It's awesome. I'm a customer for life.

Finally the third person for the same issue fixed it. He took the extra effort to go buy the correct screws unlike the first one who did not have a correct screw and did not fix it and the second who used incorrect size scews. During all this, we have been struggling without AC for nearly four weeks.

The technicians are very knowledgeable but customer service all automated lines, can’t speak to anyone. I have been waiting for almost 3 weeks for repair parts ordered for my washer and dryer and they were scheduled for today, got a message at1:20 to call some number to confirm the appointment because they received the parts and when I call any of the 6 numbers I have, the messages are they have not received those parts .