Reviews of local pros in Brandon, Florida

Technician very nice, but he never asked me to sign the estimate or the finalized bill, or any document authorizing payment from my credit card. I was not shown any electronic "paperwork" and could not verify the work or payment until after he left, to me this is a major problem.
He seemed to know immediately what was wrong, but had to go to warehouse to pick up the part, seeing as how dryer is 12 yrs old this was not unexpected. I need to test the dryer to confirm that was the only problem.

Oscar was excellent and gets 5 stars for him alone. However the inability to speak with a human about appointments was upsetting. He ordered a number of parts 5/14/24. The parts started arriving but there was no way to confirm the part number from the order sheet with the completely different numbers on the parts. Within two weeks we believed we had all parts ordered, but could not schedule a reasonable date for installation.. Also since the only appointments available were on Tuesdays we had to wait 6 weeks from first visit til Oscar installed the parts on 6/25. Our time and availability should have been taken into consideration and not just your rigid schedule.

A/C system needs replacement per 2 techs. (Outside company — One Hour A/C & Heating and Sears Techs). Been out of service since Sept. Tech says his Mgr will not recommend replacement. The Carrier is old and parts will no longer be available according to Tech. His mgr. told him that this model will no longer work on these A/C systems. Right now, it needs compressor, refrigerant removed and motor to provide adequate air flow. He also recommended calling for Maintenance Service. 12/9/24 at 10:30am

Technician was efficient and fast but price for labor was outrageous. It was $300 for 15 minutes of work to diagnose and replace a $45 part. Pushed the Sears home warranty to save money but we declined. We think that labor was so high to push people to take the home warranty. Wouldn’t have used them if we knew labor would be so expensive.

Chelsea was very helpful and through. She completely checked my HVAC unit and found what was wrong. She ordered parts and came back in 2 days and fixed the problem. She retested the unit before she left to make sure all was good. She was very nice and informative. She definitely deserves 5 star ratings

Really bad communication internaly, they patch things up that cost everyone time and money. If you make an appointment, don't expect them the same day. Cinch warranty and Sears are not good for service. And I have a contact with them.

Our technician was Andry and we were so pleased with him. He was super professional, knowledgeable and attentive. He answer all our questions with a smile. You definitely have a great employee working for you. You need to employ more like him. Thank you for the service provided.

Be very careful most of the five star reviews are AI reviews. If you want to know the true story this company over schedules their technicians every day which means you take off work and wait all day for their technician and then you will get a text message that they’re not gonna be able to make it today. Their apologies and they reset for another day.

This is NOT an AI review. My service tech, Efrain was prompt, courteous and explained the issue with my refrigerator.
Unlike the first person (which was a male at the call center who tried to tell me how to fix my problem, the second, who was female, schefilwd a tech) Efrain showed up as scheduled and was very good at what he does! He found the problem, explained it and fixed it.
If there were 10 stars, he would have earned the rating!

The technician gave me a window of 8 AM to 5 PM, which is too large of a window for a customer. The first time he called at 4:57 PM, so I told him that was too late and rescheduled. Again he gave me a window of 8-5 which is good for him but bad for me. The second time he called at 4:45 PM, but didn't arrive at my house until 5:25 PM. Replacing the part only took 15 minutes.
The technician needs to be more prompt, and give a more realistic arrival window time, instead of a blanket 8-hour window. Also, a 40-minute arrival time is inconvenient, especially when it is after 5:00 PM.

All four of the technicians were great.
Scheduling the correct tech for the specific fridge was NOT a great experience. Lag time waiting on parts was an issue as well. It was about 2 months from start until today. Customer service through the call center was hard to take. Granted not their fault as they are looking at a screen and can not call local provider to assist fixing the scheduling opportunities.

Our team hnician arrived on time and well prepared to diagnose the problem. He reached resolution quickly and communicated to our warranty service right away. We were quite impressed with his knowledge and professionalism.

He came to my home to see the washer then left to go back to a job that he supposed to have started prior to my job. He came back 21/2 hour later to put on a pump that I purchased from LG APPLIANCES. Now don't get me wrong the washer is spinning but it moves all across the floor and knocking so hard that the washer is making so much noise it just doesn't make sense. It wasn't doing that before. I really don't know what happened but sears guy's need more training. Now i need to call someone out here to spot the run away washer. Don't use Sears he may have solved one problem but created another problem. Plus I paid 500.00 dollars thanking that my problem was fixed. Money down the drain.

I am amending my review from 5***** because my laundry room and garage flooded the first time I did laundry,probably an hour after tech Norman left. He was very pleasant young man who actually explained everything to me. The previous person who diagnosed the problem just used his computer,ordered part and said be home on Thursday all day for repair.Norman replaced faulty dispenser drawer and I did my first load of laundry about an hour later. When I checked to see if cycle complete I found flooded laundry room and water has seeped thru drywall into garage. The repair was not for a leaking washing machine it was problem with dispenser drawer. I tried so many numbers for help but AI apps just repeat themselves. I finally found a number in another state. The lady was very attentive and kept checking I was there as she searched for a number to speak to someone. I called the number but since I have 2 very important med appts I have to wait til Weds as you have to be home all day. No one could be sent back on Thursday to sort out the mess.I am 100% disabled vet and I dont need this kind of stress.A real person should be available if there is a problem after a repair is done.Text from AI app on Saturday offered me Monday. I replied I would be available after 11am but only option was stay home all day and miss med tests /treatment. Wish I'd bought extended warranty from the store I purchased from,as I even called them for help. Their extended warranty is for 5 yrs and a real person answers. .Too late for me.Only available when appliance is purchased.

Andre was very nice and kind. Did good getting things back to working properly.
However, I had problems with the AI voice. It did not give me information needed ... then on another call I got a person regarding the confirmation # and this person wanted my bank account # and routing #. He was very persistent about it or would not give the confirmation #.. I canceled that order and did a rescheduling online and everything went good. Then about an hour later the technician came out.

Great repair work, first Jamie was on time very professional in job being performed explained everything that was going to be performed and even recommended maintenance tips. Good conversation thru out the job performance, highly recommended for further work if needed. Job well done.

On time ready to work. Big thanks!

Great to work with, work was done exactly according to specifications!

good response, fair price good communication. I would use again

Friendly with reasonable price. Job well done!

From the initial call to the completion of the services, hands down top notch service.