Reviews of local pros in Brandon, Florida

DO NOT HIRE THIS COMPANY! Tony is a fraud and a liar. Claimed truck breakdown for first appointment, NEVER SHOWED for second try. Claimed he tried to call four times but we were home waiting ALL DAY - no call! Should not be in business. The carpet specials are a scam to get you to make appointment. Bad, bad, bad. He will refute but this is the truth about F5.
Mike Ettesvold

Hired F5 and Tony to clean my fathers tile floors at his home which was empty, back in late May or early June 2018. As the other reviewer stated it had to be rescheduled by Tony as they were running late and then next day he ran an hour and half late again allegedly due to a train. When he saw floors he said it might not get cleaned good because of texture to tile. He said it would take about 2 to 2 and half hours and I could leave if I wanted. I would suggest not leaving...I'm not sure he cleaned everything and I know he missed the bathrooms. I asked if he did them and he said yes. He also said there would be a film left on tile that I might have to wipe with a wet mop.

Well the bathrooms were not cleaned. I could wipe up dirt spots with a cleaner and towel. On phone he said give it a few days if it didnt dry right and look clean he would come back and make it right. I called about a week later. Keep in mind house was empty. The floors were so slick I almost slipped and fell several times. I had to get a floor cleaner and clean his "cleaning" It took me a couple of hours to get the "light" film Tony said might be left, so no one else would slip when showing house. I called and he said maybe he did miss bathroom and that he would make it right and bring a differnet cleaning machine.

Well it never happened. Very disappointed. A waste of money and I had to clean after him because floor was worse. I've had my tiles and grout cleaned before by another cleaner who was very good but was no longer in business. I would have been better buying an Oreck floor cleaner for same money and cleaned myself.

UPDATE After owners reply. I'm not sure who you're talking about because everything you've stated in there is untrue. I also have the text messages which you corresponded with me on. On June 15th we talked about this and texted and you apologized and stated you must have missed the bathrooms and stated you would bring another machine out that next week to make everything right at no cost to me. I said OK and you were supposed to schedule with me.

On June 22nd I texted you again to ask you when you were gonna come out since you didn't contact me or come out the week before and to make it right. You never replied back to me. Then I also put comments in a review on your Facebook page in early July all of this contact was well within the 60 day guarantee.

I never stated I had someone else clean his house 1st and 8 never complimented your work that was untrue. My father only lived in the home for 3 years. I stated I had used someone to clean my own home but they had gone out of business and they did a really good job. You showed me one little spot that you cleaned before you told me to leave the house for a couple of hours. And when I came back I clearly said to you that it didn't look that good and you said give it a couple of days and if I didn't like it you would come back. I dont know what system you are saying I used in past. I never discussed a system. And yes I did want a deep cleaning but that was certainly NOT a department cleaning.

Wow. I have the text messages. And again you could have made it right when I put the facebook post on your page which is the exact one here even after I tried texted you on June 22nd to ask when you were coming. But I guess Google was a better forum. Pretty sad reply from your company. Never seen a worse job or the audacity of your untrue reply. You must have me confused with another unhappy customer.

I've used F-5 a few times. And honestly these guys are courteous, friendly and professional. And does a great job cleaning my dirty carpet. And most of all I love the price. Thanks guys

Called this morning and by this afternoon my carpets are spotless and smell super clean! Tony did a great job and was professional and super nice! I highly recommend F5 Carpet Cleaning!

I had a scheduled cleaning for the end of August but had to reschedule for the end of Sept. Tony and friend arrived late due to who knows what. The y were supposed to do kitchen and 2 bathroom tile floors, 2 bedroom living and dining room carpets. When they left and we put furniture back into the kitchen there were numerous puddles of dirty water standing around and edges of the tile floors were not even touched.A sliding door was splattered half way up with dirty water. One bathroom barely done. A deplorable mess and we had a second cleaning company come the next week to re clean the mess left by Tony. When I called him he said he would refund the $289.00 I paid but in spite of multiple calls to him over a length of time I finally called my Credit Card Co and disputed the bill.He has asked me not to write a review if he refunded the money but since that did not happen I felt compelled to relay my experience and it was definitely NOT a good one

The price was ok from other jobs. We went to move in the next day and there was a heavy left over film all over the tile. So now I have to go back over every thing to reclean it. Not all tile was cleaned esp in corners. Seemed liked they did a quick job. Very frustrating..

They came to clean the carpets I noticed after they left they were still stains on the carpets and I waited til it dried to see if it was just because still wet but they are still there! I have dogs so I told them where some more attention needed but the stains are still there! I am disappointed this is my first time ever using a professional! I usually clean with my own machine and get it cleaner!!!

Tony did an awesome job cleaning my carpets. He had the technology to point out organic substances that couldn't be seen with the naked eye and got it all out! His competition has never demonstrated this before and F5 Carpet Cleaning will be my first choice always!!

Best carpet cleaners I have used. Very responsive, professional and got every stain out of my carpet. Will definitely use them again. 10/10 customer service.

Did a great job on carpet the carpet was wet a few months ago and the room had a musty smell. F5 carpet cleaning came in and remove the smell and remove 90% of the old stains that was there. they suggested that we get it clean again in a few months and even gave us a voucher that it will come out to do it again at no extra cost. They even made a suggestion on how to get rid of the musty smell in another room that did not have carpet repeat. I would definitely use this company again and refer everyone I know to this company I will be calling them again in a few months thanks

This was my first time using this company and I was very pleased. Tony and the other other gentleman were courteous and professional. Tony communicates with you through the process and by the time they finished, my carpet smelled and looked great.

Cleaning was quick and quiet and the floors look great! The cleaning corrected 10 years worth of traffic and grime and freshened the carpets to like new quality. Highly recommend the maintenance program for a great deal.

Easy to schedule online, called 2 hours before scheduled time. Very quick to clean the carpets in bedrooms and closets. Reasonably priced. No negative thoughts come to mind. Great work.

I was scheduled twice by this company and both times they failed to call and come out when they said they would. They have very little integrity and can't be trusted to make a simple phone call when agreed upon. They sent a text instead of calling and said they would call before 5pm on 25 January. They never called and based on prior reviews this type of untrustworthiness has happened numerous times.

The team arrived in an expeditious manner. They were professional from atart to finish. We quickly measured rooms and they wete finished far before I could have imagined. The carpets both look and smell perfect.

I will suggest them to all I know for quick, efficient and affordable carpet cleaning.

We have been happy customers for years now! I love using the online scheduler to schedule at my convenience. They are always on time and call with a time estimate before they arrive. Great job every time!

Firsy time using F5 and loved them! They did a great job, they called to let us know when they were going to be there and they were there on time. the carpets looked fantastic after having 3 grandchildren in the house. Carpets looked good! Thank you!! Highly recommend!

This carpet cleaning company is one of the best. I would highly recommend them to anyone. The service along with the professionalism of the carpet technicians was amazing. My carpet looked new, clean and fresh. I will be using them again.

F5 Carpet Cleaning service company was very professional and courteous to our service needs. They provided great communication and was very prompt at our scheduled appointment time. Their cleaning job was FANTASTIC and efficient and Fast.
Thank you F5 we will use your services again and again.

I had to use the one star, but honestly I am rating on response and professionalism. I had an appointment and was called saying they would be late. Ok, fine I totally understand things happen. Called again to say wasn’t going to make it and could be here the next day 8-9. That time didn’t work for me as I had movers scheduled. I was then told he would call to either work me in or reschedule…. It’s been 3 days, nothing!! I was trying not to use the big names but … now I’m skeptical of anything less.

They came and did a horrible job cleaning the carpets. Honestly, that’s not what bothered me. In business, you have days where you drop the ball. What really bothered me is what happened after they dropped the ball. After bringing the concern about the quality of the work to their attention, I was promised a refund. Well, this was in May 2018!!! It now, Feb 2020 and they still have not paid me back! I have the email chain to back up what I am saying. I don’t normally write reviews, but these folks shamelessly lied to me and I think people should know.