Home Services reviews in Cape Coral, Florida

Elijah did a great job on my pool today, he is highly competent and customer service oriented. I look forward to him continuing to maintain my pool.

Awesome company very quick response, there technician showed up on time and was articulate and extremely knowledgeable….. was diagnosed and completed within 30 minutes…… highly recommend

We have been a good customer many years through many different names of this company as it went through multiple acquisitions after acquisitions. We spent over $5200 on a new heat pump recently and my wife and I were both listening carefully when we were told by the installing tech, Anthony (who very was good) that the damage was caused by a lightning strike. Asked if he would put that on the invoice and he said "yes." When this didn't happen, we called. His regional manager, Josh, responded by saying "Anthony never said that." Seriously? In addition, they went ahead and just ran the final payment of $2600 on an old Discover card that they had on file rather than charging the Mastercard that I had used for the deposit and instructed them to use again for the final payment. And - at first, they neglected to reflect a $75 discount promised, which while that was resolved by Tiffany (who was also very good) it happened only after the fact. The ONLY bright spots were Anthony - the man who actually did the install - and poor Tiffany who did her best to field the calls from a dissatisfied customer and explain it to her management. It fell on deaf ears. I'd call that a management issue and "corporate mentality" instead of personalized service.

The service has deteriorated and is now objectively awful.

Our technician barely skims our pool and does not clean it thoroughly, leaving our family to handle regular maintenance.

Our worst experience occurred recently, when we bought a new pool pump. SW Pools improperly installed it, so it broke after less than two months. The pump wasn't working for more than two weeks before SW Pools was able to diagnose the issue.

Once a "specialist" came out, we were informed that we have to wait for the pool pump company to replace the pump through its warranty service, so we'll wait even longer.

It also took 6+ hours and several calls and texts to get any information after the specialist checked out the pump and decided it needs to be replaced. Terrible service, poor work and a real lack of care for the customer.

This team is very reliable never late. They’re thorough and professional. They have been watching water levels and let us know they were too low, with plenty of time to fix the issue. Very reasonable pricing. Our tech is one of the nicest guys around.

Elijah is our pool service tech and he has been great with noticing issues. He also does extra where ever he can to ensure our pool is in the best condition.

Our tech, Jarrith was very knowledgeable with Jandy equipment. He suggested to watch our actuators before replacement. The honesty was genuine and in the best interest of the customer, us. He clearly marked our pipings so we could monitor and call when the situation changes.

I have been with this company know for 4 years.. service has been great but got even better when Summer came on board and started taking care of our weekly pool maintenance!!! Not only is she a hard worker but an amazing person inside and out! Greatful you guys brought her on our team!

We started with SW Pools as a customer of AquaBrite after purchasing the house. We decided to continue with the same pool service company for continuity. It was a tough period due to management change. It took several months to sort that out.

Now SW Pools is fantastic. Their customer service is top notch, cleaning service never misses the schedule. And, I get an update after each cleaning!

Southwest pools is a great company to deal with. I use them for cleaning my pool, as well as getting parts and adding controls to the pool and spa. Great customer service!

I just had a Water auto filler installed by Anthony.
Great job!
I would definitely recommend them.

Thank you!

Elijah arrived for his first pool cleaning session today He made a great first impression. ! We look forward to a long and happy relationship with Southwest Pools.

Thank you for responding when I need an experts help

Wanted to shout out Elijah from Southwest pools, he came by my house in Verdana Village to do a pool service. He vacuumed my pool, and made it look spotless. My pool has never looked so good. The next day my O-ring popped on my chlorinator. I called Theresa and she sent Elijah back to address it. He came back immediately and solved the problem. I highly recommend Southwest pools and a big thumbs up to Theresa and Elijah! They are both excellent. Thanks again guys!!
Benny Canda

Southwest is the best! Been working on our pool now for several months and they are excellent at caring for your pool like it’s their own. Steven has been my technician and he takes the time to listen and does exactly what you ask. Great people and outstanding customer service! Highly recommend!

Great company! Great people! Tarah is the best customer service representative! I really appreciate her helps and services greatly. After closing the house, I left in a hurry left the pool without services for almost two months! She worked so hard to make the pool beautiful and enjoyable. All other staff members are taking good care of our pool so that I am rest assured that the pool can be enjoyed whenever kids and grandkids coming to visit! I know we are in good hands! Many thanks! Love you all!

Elijah is great! He keeps our pool in top shape and takes pride in his work. Personable, polite and very dependable.

Southwest Pools began servicing our pool when the took over for AquaBrite. They have done an amazing job in keeping our pool up and running with crystal clear water! They are quick to respond if we have any questions. It’s always nice getting a text report w/ a picture when our pool tech has completed his weekly service. No complaints here!

Elijah McMillan does a great job on our pool. The water is crystal clear, and the surfaces and nozzles are clean. It has never looked this good. He has gone the extra mile to take care of us.

Elijah is an excellent pool technician! He is thorough, professional, and provides insight to all of my many questions. We are very content with him and Southwest Pools!

Eduan, Eric, Alex were absolutely incredible in correcting issues in my pool that other pool services were unable to do. This is by far the very BEST pool service I have ever had. Thank you for your exemplary staff!!

Elijah works hard to be sure our pool is spectacular! He’s patient in tending to what we still are trying to figure out with schedules , etc. Grateful for Elijah and his work ethic and courteousness!

The quality of work is outstanding – my pool looks absolutely stunning, and they even took the time to ensure everything was perfect before leaving. The staff was friendly and really went above and beyond to make sure I was satisfied.