House Cleaning reviews in Cape Coral, Florida

Elijah has been our service technician for cleaning our pool and wanted to share what a wonderful job he’s doing. His knowledge, service, dependability, communication, manners is great example how to treat customers. I’d be proud to have him on my team!!
Keep up the great work!!
Michael

Josh was very courteous in servicing our pool and Southwest pool )treated us with a lot of respect . I am very satisfied with their services. !'

Alex was amazing! He was patient and easily answered all of my questions and concerns. He also gave me tips in making things easier to remotely set the pool and spa that I would've never guessed could be done. Great job Alex, I appreciate your help!!

Had a perplexing pool/spa wireless control problem. Vincent was extremely knowledgeable and wouldn’t give up until he figured it out. Well done!

I would give them negative stars if I could. I fired them last week. I was paying $130 per month and the only thing that was done was chemicals. When I first started with them they told me a tech would contact me to replace my pool lights. Tech never called. The guy cleaning my pool (After 4 years in my community) was supposedly moved to a different route. The new guy, Elijah, told me that he would do something about the rust and and the yellow in my grout. That never happened. Then a few weeks later they send me an invoice for over $200 to replace my filter. I opened the filter up and it was black. Never cleaned. My pool was also never vacuumed. So, I fired them.

Today, the same pool cleaner was in my community and he approached me and asked why I lied to his boss. I told him them I didn't. He proceeds to threaten and yell at me. He then walked away.

I would never do business with this company.

Had to fire them as my provider, as I was being charged for services that they were supposed to be providing but were not, (even though I had spoken with them previously regarding this exact same issue).

Last week, I also noticed on the lanai camera that they were claiming to have completed services which had not been done at all. I reached out to their office and never received a return phone call from a supervisor to address these issues, even though I was told he would contact me. After several further days of waiting to hear from anyone, I just moved on.

Additional; They were very prompt to call and leave a VM within an hour of my review post to discuss the one-star review they received, but still sadly could not have been bothered to return my call or address my concerns from the previous incidents.

Wow! Elijah and Alex T are the best! Our pool was cloudy and we had company coming. They came in between our service dates and got the pool looking sparkling clean right away. Extremely satisfied and appreciative of their service. Customers for life! We highly recommend Elijah and his team and southwest pools!

Justin from SouthWest Pools, is awesome. Comes in does his job and keeps it simple. Highly recomend!!!

AquaBrite was used by the prior owner of our home and we continued using them after buying two years ago. They do an excellent job keeping our pool in top condition. They are timely, show up on their scheduled day, keep the pool a pristine blue and send a detailed report every time. Thanks for keeping our pool beautiful and safe for our family enjoyment!

I was recently assigned a new pool technician, and his name is Eric. Eric is one of the best pool techs we have encountered at Southwest Pools. He is conscientious, thorough and informative. His weekly pool reports are very detailed and accompanied with supporting pictures to show the work that was done. He monitors and records the work on our pool and shares with my husband what particular service he will be performing the following week, such as vacuuming, cleaning the filter, etc. Josh is also to be recognized. He is the manager for our area and is always responsive when we have questions. Tiffany in the front office and the customer service team replies promptly to any email I send. We have employed Southwest Pools to service our pool since start-up back in January 2024. They are experienced and professional, and I highly recommend this company.

As new pool owners we are pleased with Southwest Pool Services. Our pool guy Elijah is dependable and reliable. He has taught us a lot of pool stuff and keeps our pool beautiful. He is knowledgeable and helpful. If we have a question or problem , he addresses it right away and no more problem. We just enjoy our pool every day.

The young lady that serviced our pool explained everything to me. This is the first time I’ve had my own pool so she was very knowledgeable on what I need to do. I really appreciated her taking the time to review everything with me.

Our pool person came out and evaluated our pool helped with setting up the pump and heater functions for optimizing their functions. He also recommended a good service schedule.

They always do an amazing job and email a detailed report! Joel is very personable and helpful! My pool is always in great shape thanks to these guys!

Southwest Pools came out to drain and acid wash our pool today, they showed up as scheduled and explained the process thoroughly. And while the pool was badly neglected prior to our purchasing, SWpools managed to clean a majority of the stains with out damaging the finish. Would highly recommend. Will post after photos as soon as it is filled.

Troy diagnosed and repair our pool pump very fast. Troy is very knowledgeable and able to take care of the equipment in a very efficient and professional manner.

Technicians are knowledgeable and helpful. They do an excellent job with weekly service. I have peace of mind knowing that the pool and equipment are taken care of even if I am not in town.

Appointment scheduled for 9 - 12 arrival. Called at 12:30 and was told it was changed to 1:30. It is now 3;15 and nobody came or called. When I call the office I only get an answering machine. Wasted most of day sitting here.

Can't rate the service because I haven't had any as yet.

Follow up on service. Guy came, looked at it, saw the chlorinator was bad. They don't do warranty work on Jandy equipment so he left.

Southwest Pools was recommended to us by our son who also uses them for his pool maintenance. Our pool suddenly started turning green and the company we were using at the time could not fix it. I was driving myself crazy trying to do additional maintenance like filter cleanings in between their weekly visits and took a water sample to a local company for analysis and they confirmed it was not good. This went on for months. I called Southwest Pools, and they came within a couple of days. In ONE visit, Southwest Pools fixed our green pool problem and has consistently kept our pool beautiful in the year since. They always show up on schedule. The technician knows what he is doing. I also LOVE receiving the emailed report after every visit, which shows all the technician’s name, chemical readings, a listing of what maintenance was performed, what chemicals they added, and a photo of the pool after the visit.

I have called the company a couple of times with various questions and they always answer promptly and address my needs. I don’t have to worry about paying monthly billings because they automatically charge my credit card. It’s easy to change cards when I need to.

While I was constantly worried about the pool with the prior company, I never have to worry about my pool now.

I am paying quite a bit more for my service with Southwest Pools; however, I’ve had no worries like I did with the prior company and the service has been outstanding.

I wanted to use their services but the guy that answer the phone was so rude. It was a turn off and I could not. If his customer service was bad before I even got the services, what would it be when he got to my home. It was a turn off I could not be uncomfortable in my own home. I just saw it going sour. Hopefully his day gets better.

This company did a fantastic job cleaning carpets and tile in a condo that we will be renting. They removed stains, had superior cleaning machines and were thorough and very affordable. Highest recommendation!