HVAC reviews in Clermont, Florida

We were having issues with our brand new system. Frank was so knowledgeable and amazing! Frank was able to fix/address our issues and he really listened to us and answered all our questions. He recalibrated the system, figured out where the sounds were coming from and gave us some information that was really helpful. I am definitely going to make note that Frank should be our maintenance/service tech from here out!

Jose Soto was amazing. Very professional, knowledgeable and informative. I am very satisfied with his service. Del-Air is fortunate to have such a great technician. I highly recommend him.

Technician Parker Brooke’s was awesome. He was on time and very nice. We needed to filters but only had one on hand, but he didn’t make us reschedule. He went back to the shop, came back with more filters, sold them to us and installed them on the spot. He was great!

Yesterday I had the best experience ever. I called for service on my thermostat and spoke to the best fellow ever. Even though he had an accent he spoke clearly and I was able to understand him well. This is often not true. I had to call him a second time and he went above duty to help me. Then Michael Murphy came to my house. A perfect gentleman, he not only fixed my problem, he helped me set up my tablet to work the thermostat. I want your company to realize what wonderful people you have working for you.

Update 1/23/25: the system failed inspection today, 4 months after install, because Del-Air never replaced the breaker mentioned below with the correct one despite asking them multiple times and being promised it would be done. And it's been publicly shown in this review the whole time.

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You know that old saying, "Fast, Good, or Cheap—Pick Two"? Unfortunately, with Del-Air, we have gotten none of those.

We went with them for a full HVAC system replacement knowing we were paying a premium. We thought we would get the work done fast and good, choosing a company with the resources to get things done. Turns out we were wrong.

Today we will have our third visit in three days to try to actually get the unit they installed properly cooling. This was after they were 2 1/2 hours late for their appointment yesterday, which didn't solve the problem (although they did find a disconnected sensor in the newly installed system, so there are apparently other problems still to be discovered). Oh, and still no word on when they will install a proper 30amp breaker instead of the 40amp one they had on hand (according to the tech, looks like a 50amp in the panel), which is likely a code violation and probably dangerous.

For what it's worth, the techs who have come out have been nice enough, but they are clearly buried under an unrealistic workload which leads to these kinds of problems, and they are not sent out with what they need to do the job right.

In hindsight, we wish we would have shopped around more and picked a company that was more quality and service focused. And pretty soon, we may have to call in another company to fix Del-Air's work.

Update: today's appointment will also be behind schedule, though at least this time we were notified about it.

We recently turned on our AC and noticed a terrible odor. We called Del-Air to come out and they took great care of us. Jose Soto took his time to explain every option available to us and made us very comfortable. We ended up having additional work done to our unit that included installing a UV kit. Michael Murphy joined Jose for the install and cut the time in half. We greatly appreciated both of them for staying so late and doing such great work.

We just had a brand new air conditioning system installed by De Air and we had an awesome experience dealing with this company and would have no hesitation in recommending them. Junior and his helper (sorry can’t remember his name) were a pleasure to have in our home, they worked all day without a break to get the job done. They were friendly and courteous and explained everything throughout the process. Not only were they both professional they were also very personable. If we could give them more than 5 stars we would

Update: I received a text stating that someone would be coming out to address my HVAC, but only the plumber arrived (I’ve added another screenshot for reference). The plumber mentioned that he put in a call and that someone would contact me and come out today. However, when I called to follow up, I was told that no one is currently scheduled to service my HVAC today.

This has now happened four times where an appointment was scheduled but no one followed through. This ongoing lack of coordination has been extremely frustrating and reflects poor customer service.

Additionally, the email address that was shared is not sufficient for resolving this issue. I need a direct phone number to speak with someone who can properly address and coordinate this matter.

Saturday, March 7th:

I scheduled an appointment with Del-Air for Sunday, February 25th to have my water heater flushed and AC maintenance completed. On that Sunday, I received a text message (see screenshot below) indicating an issue with the appointment.

This is not the first time this has happened. After reading other negative reviews, it seems many customers are experiencing the same pattern of last-minute changes and poor communication.

The first time this happened, I was told by the representative that she was the only person working and didn’t have time to send out notifications. Being busy is not an excuse. If appointments are being moved or rescheduled, customers should still be notified. People plan their day around these appointments.

Today was even more frustrating. My appointment window was between 8:00 a.m. and 12:00 p.m., and I spent the entire time at home waiting. If I hadn’t called them myself at 12:00 to ask what was going on, I probably would have still been sitting here waiting with no update at all.

That’s when I found out my appointment had apparently been moved from Saturday to Monday, and I received no phone call or text message notifying me of the change.

To make matters worse, when I called to figure out what was going on, I was initially speaking with an AI system without being told that it was AI. Companies should at least be transparent and clearly announce when you’re speaking with an automated system instead of making it seem like you’re talking to a real person. When customers are already frustrated about a situation, discovering that you’re not actually speaking to a live representative only makes the experience worse. AI cannot replace the understanding or responsiveness of an actual person.

Last time this happened, I was told a manager would call me, and that never happened. So naturally I questioned whether a manager would actually call me this time. If they don’t, I will be going to the office in person to ask for an explanation as to why my appointment continues to be changed without any communication.

Customer service today is not what it used to be, and it’s disappointing. Companies seem to forget that customers are the reason their business exists. Basic communication and respect for people’s time should be the bare minimum.

At this point, Del-Air needs to seriously improve its scheduling process, transparency, and customer communication, because repeatedly rescheduling appointments without notice is unprofessional and unacceptable.

Global Cooling is exceptional. Very friendly. They were punctual and even provided us a loner ac while we waited for installation. 5 star

Alex and Victor were absolutely amazing!! Their customer service and knowledge of the system and problem were refreshing. It’s so great to find awesome technicians. I highly recommend them and Global Cooling. They assessed the situation. Kept the homeowner in the loop and make me and Cocoa my dog feel comfortable as well. Can’t beat the service!! —Tiffany Scott.

Top notch professionals. The amount of time they took to make sure everything was functioning correctly and explain our new system was something we had never experienced before. They went over and above our expectations.

My system started warming up on a Saturday night (August 2025) and by next morning it was at 85 when I usually set it to 70 degrees. Had already an appointment set up for October with Global Cooling but when I called with the emergency they showed up next morning with SUPER VICTOR. A courteous, educated, honest and well trained technician that after a few minutes found the problem and fixed it. Always explaining and giving recommendations with a cheerful smile. God keep blessing you Victor and giving you health and happiness!

Excellent work.. Tyler was very courteous and knowledgeable of the HVAC system we have. He patiently answered all my questions and gave helpful advice on the maintenance for our unit. I will be requesting that he be our technician moving forward. Thank you, Tyler !

My system shut down and I called Global Cooling on a Saturday. A technician came out right away and inspected. He found a bad compressor and he didn't mind showing me the tests he was doing. I did not need to worry about whether I was being sold a new system for nothing. I know enough about appliance repair to follow what he did and he was completely honest. He scheduled us for a new system and he installed two temporary portable a/c units. Two days later, the new system was installed expertly and professionally. We are totally happy with the work, the product, and the service.

Victor was great!! Very nice and walked me through the process of what he was doing and keeping me informed the whole time. Gave me options since these issues are never cheap, but made sure I had a clear idea of what needed to be done. He was very personable and made the process much easier. Thanks Victor!!

Tech was very professional and great to work with. They got me back up and running on an exceptionally hot Florida. They were able to get to my house same day, within 5 hours of calling in my issue and back up and running in less than an hour from arrival.

Gary R. was amazing. Very informative and professional. He explained the issues with the system in layman’s terms. The team was in and out and the service was exceptional.

Avie was fantastic! He arrived right on time to service our AC units and quickly diagnosed everything with a friendly, professional attitude. He not only got the system running perfectly but also shared some helpful tips to keep our units running efficiently year-round. It’s rare to find someone who combines skill, courtesy, and great communication like Avie. Highly recommend his service to anyone needing HVAC work!

The Techs were very courteous and professional. The people at Global Cooling go out of their way to attend to the customers needs. Special thanks to Avie, Cali, Daniel and Roshaun for their expertise and patience after a very long day.

Excellent service by Rae. Very polite and kept us in the know. He was courteous of our home. Highly recommend

Tyler did a fantastic job servicing my AC today. He understood the issues I was having and made thoughtful recommendations to help with the problems I was having. He went above and beyond by driving back when I had an issue shortly after he left and fixed everything and made it better than it was before.