Appliance Repair reviews in Estero, Florida

After my Great first experience with Diamond Appliance, I had to have a unrelated repair done to the same refrigerator. Of course, things break at the worst possible time as we had an emergencey and had to leave town the day I spoke with the Amazing scheduling Team. They assured me they would have the parts in stock when we returned and set our appointment. Unfortunately, I was unable to meet Scott when he did the repair, but I returned to a working refrigerator and a very clean work site. Thank you all for such Great Service!

Unfortunately my appliance manfacturer warranty uses them for servicing and repair; their technician came and diagnosed the issue and then given me an appt. 3 weeks after with the execuse the parts not available and need to be shipped so I called the manfacturer and complained so they offered expedited parts shipment with 2-3 business days delivery. They also send me a tracking numbers by email to watch the shipment and instructed me to call this servicing company when parts arrive to schedule next day appt.

Parts arrived as expected and called next day the dispatcher admin refused to acknowledge receipt of the parts or give me an earlier appointment sticking to the previously scheduled date; I explained to her I cannot stay without a Fridge for another 10 days but she insisted. I caller the manufacturer again and their customer service managed to find in appointment in couple of days which was better than 10 days waiting and sent me confirmation email with ticket number.

Few minutes later I get an email that this ticket was completed and requesting a suvery 😀 I called manufacturer customer service again and they acknowledged that the dispatcher of this diamond appl. closed the ticket as she does not have technicians available. Basically showing the manfacturing company that she is the BOSS and they cannot book her calendar appointments.

I escalated with supervisor of manfacturer customer service and managed to get a different service company to pick the ticket. The technician arrived on time , called ahead and fixed my fridge in an hour, with no parts to request or compressor to replace (no surprise here for a new fridge).

I would not allow a technician from this diamond company to service any of my appliance. There long list of parts requests including a compressor for new fridge raises suspicion about their practies also their dispatcher and customer service attitude is not acceptable.

Just read the company ,the manfacturer send their own technician and fixed the problem in an hour replacing one electronic sensor; no compressor issue or long list of parts to ask for. I was considered rude for refusing to take this review down when they called me but I prefer to keep others informed of what they might go through when using their service.

A great service experience. Diamond Appliance Repair had a team that was knowledgeable, respectful and ensured that the repair of my dishwasher was done right. Thank you Daniel, Dave and Julian for a job well done!

This was the nicest experience , I had a problem with my refrigerator, the technician was knowledgeable and explained in detail what i needed to fix the problem. Will call them again if I have problems again.

If you want good honest service you NEED to call Diamond Appliance! They don’t sell you want you don’t need and they don’t fix what isn’t broken!!! Top notch company in our book for sure! Thank you for being such a great company!

Within 2 months fixed both my LG refrigerator and my clothes dryer. Both times there were on time and very knowledgeable highly recommend them.

Diamond Appliance office personnel and technicians are excellent. We had 3 appliances, refrigerator, dishwasher and washing machine, in need of diagnostics and repair. The scheduling, tech notification that they were en route, arrival and repair were all done efficiently, professionally and completely. Our refrigerator was a warranty repair. Diamond stepped up and provided parts prior to the manufacturer supplying warranted parts. We greatly appreciate all their efforts and highly recommend them for any appliance repair. Thank you for getting us back up and running!!

We had Pete come out today. He was absolutely fantastic. Arrived on time and had great communication on what the actual issue was as well as showed us so we could see for ourselves. I’m sure he can’t do that for every situation, however he was very genuine, and in my opinion was very honest and reliable person. If I have trouble with another appliance diamond appliance repair will be my first call.

Julian and partner were awesome . Came out twice and did an amazing jobs very respectable and awesome with my dogs ! Very appreciative of their service!!!

Daniel was my service tech today. He displayed outstanding customer service. He took the time to explain his diagnosis in layman's terms that I could understand. Good employees are an outstanding asset to have and I hope Diamond Appliance Repairs appreciates him!

Pete and Julian just left after repairing my LG washing machine. It was leaking water and they went right to the source. Fortunately, it was a quick fix! Very professional and super nice. Diamond Appliance is now permanently in my contact list.

Helpful and very insightful! Helped me understand my set a lot better while he was fixing the issues. Gave great recommendations on how to take care of the set as well. Quick and efficient :) Thank you Pete!

Dave, the service tech, was great. The girl that handled the phones was very personable as well. The diagnostic fee was a little less than other repair companies around here too, which was nice. Highly recommended!

I scheduled a warranty repair for my Frigidaire cooking range through the official website, which showed a $0 fee at the time. I also called the office twice to confirm the appointment, and at no point was a $125 trip fee mentioned or agreed. The charge was only presented after the technician identified the issue as a power supply problem, not an appliance fault.

The experience with the office staff was disappointing. The manager (possibly named Catherine) was curt on the phone, and I never received the confirmation email promised by Friday evening.

My main concern is the lack of transparency and what I believe to be an unfair and deceptive billing practice. The range is still under warranty, and I was not informed that I could be charged if no defect was found. This should have been clearly communicated. The company should handle such charges with Frigidaire directly, rather than billing the customer if the product is still under warranty.

I stayed polite and courteous throughout, but the office’s defensive responses to critical online reviews suggest a reluctance to accept feedback. I hope the company improves how it handles warranty service and communicates more clearly with customers.

This company is a SCAM. They will claim a part on your appliance is broken, order the part through your warranty, charge the warranty company for it, and then keep the part instead of repairing the appliance. They later return the part, so they steal from the warranty company both ways.

The company will respond to this review and deny these accusations, but the truth always comes out.

Ice maker arm jammed and called Frigidaire for a warranty repair. Diamond is their repair shop and this is the 4th time in 3 years they have replaced a defective ice maker. As usual the job was completed promptly and professionally, this time by Scott. Scott took the time to explain a bit about why this happens so often, and it’s just due to a design change that’s common to all OEMs. It’s a good idea to get the warranty on a refrigerator because it sounds like we are due for more visits for the same issue.

Called Diamond Appliance Repair…they were out in less than 24 hours. Dave H. Introduced himself and promptly went to work on our disabled dryer. Bang, before you knew it, dryer back doing its thing. Dave our serviceman was straight off the hook good. All work no play with Diamond!!

I had a problem with a brand new LG dryer that both Lowe’s and LG swore was my fault. Anthony came out to take a look. He was early, communicative, polite, well-dressed, and quick! I didn’t realize he had removed the drum from the dryer until he was already putting it back together.

Anthony showed me what the problem was, fixed it properly, and wrote up the paperwork so that LG and Lowe’s could figure out the rest without hassling me.

Before the service call, the ladies in scheduling were also polite and communicative. I loved that people answered the phone, verified everything, and did exactly what they said they would do. I’m learning that’s a rarity around Lehigh Acres!

I really appreciated my experience with Diamond Appliance and will be using them in the future….but hopefully not the near future. ;)

Wow — what an amazing experience! 🎉 This company is the real deal — super professional, incredibly knowledgeable, and their customer service is top-notch!

Huge shoutout to Pete and Julian, my awesome technicians! 🙌 They were not only friendly and honest, but also refreshingly straightforward. No pushy sales tactics, just real solutions and clear options. That kind of integrity is hard to find!

I’m beyond impressed and will definitely be using this company for all my appliance needs from now on. Highly recommend! 💯🛠️✨

My four year old LG refrigerator stopped cooling due to a faulty compressor. I called LG because the warranty was still in effect. LG dispatched Diamond Appliance Repair. The office contacted me immediately and scheduled one of their techs to come and confirm the compressor was faulty and it was. Parts were ordered and Pete, their technician, completed the repair. He was friendly and professional. The office staff communicated well and their were friendly and professional as well. I would recommend this company.

After hurricane in I've had a bevy of really bad contractors and repair people but this company shines above the stars. From the moment you call to the moment a tech arrives, you just know you're in good hands kudos to Anthony and Scott for their amazing ability to be neat thorough tidy and extremely efficient. I recommend this company to anyone who needs repair work on any of their appliances. I also want to thank the office staff who made filing all the reports to the manufacturer beyond simple thank you all.