HVAC reviews in Hallandale Beach, Florida

Called before arrival. Fixed plumbing problem. Familiar face. Acted professionally. Didnt rush me. Understood repair needed without guidance. Familiar with condo rules and plumbing system.

The serviceman was tremendous!
The office staff on the phone were very professional. Would use again and again and yes, again

I have worked with Total for many years. I always feel that they care. The techs are always professional and take the time to explain my solutions. Grateful to help them through my challenges such as ac repair, in my homes and businesses.

2 different guys .. 2 weeks of my time to get a 10 minute blow out of the pipes so air conditioner would not leak in my tub.
I pay 700+ dollars a year for a contract. When I came here 15 years ago it was $199 for a better contract. I was grandfathered in for replacement. Now I have to pay extra.
4 visits for my refrigerator. I paid $127.00 for a new back board.
Obviously that was not the problem. Finally on the 4th visit(3 months time), you had a new tech who specializes in refrigerators. He unplugged it 3 times.. vacuumed out the compressor and now it works fine . You never have parts on hand so all problems take at least 3 weeks of residences time. Unheard of. There are 15 thousand toilets here and none of the techs have a toilet kit in the truck. Unfathomable.
I have replaced all my appliances myself over the years(except air conditioner). I would have to wait forever for Total to declare an appliance dead and replace it. I also would have to pay for parts that are never the problem. This is because the techs are not experts.

This is the second time my garbage disposal unit malfunctioned and I got the same guy and he was excellent both times. I wish I’d ask his name, but I didn’t. Good dude, good work, and they got to me problem promptly.

Total changed my air conditioning unit last week. The condo is now cool! That was the good news.
However the quality of the work outside is not adequate. The new unit being smaller than the previous one, the team had to backfill with some concrete, some of which fell and hardened on the catwalk and on the outside of the unit itself.

Terrible Experience

I scheduled an A/C service for Tuesday at 8 AM and was given an appointment for Wednesday morning (8:30–12:30). Despite several follow-ups, no technician ever arrived. I was told at 11:14 AM he’d come by 3 PM, then again “before 6 PM” — but no one showed up.

With 90°F heat in October and a trip the next day, I had to hire another technician, lose a day of work, and pay $750 for nothing. Terrible communication, no accountability, and the worst service I’ve experienced.

The service man was polite and did great job.

What was not good was have 3 New Yorkers installed but they had to be scheduled on 3 different days. This impacts time off from work and not good customer service

I had some water leaking from my faucets in the main bathroom. He went under the sink and found out what the issue was. He was very polite and went beyond to make sure that the issue was resolved. It was and I haven't seen any more issues with the under Pikes and any other situations. He was also very respectful.

Awful service! The company charged $99 in advance for a refrigerator repair appointment scheduled between 1–6 p.m., but the technician never showed up. They later claimed he was “at my door,” yet no one ever came — even the building staff confirmed it. When I called, they said he left and took a “photo,” which I never received. After wasting five hours waiting, all they offered was to reschedule. Unprofessional, unreliable, and zero accountability.

I called Total Appliance to change out my old water filter under the kitchen sink. Total called to confirm appointment and the technician arrived promptly. He was polite and neat. I would definitely call Total Appliance again for my plumbing needs.

I have used Total for years in all my properties. I like the fact that they have professionals doing the job. I will say that the waiting period to receive a part needed to complete some jobs is extremely long. This also applies to air conditioning which is a must have in South Florida.
Recently the dishwasher stopped working. It took almost 2 months to get the dishwasher fixed. Another time it was the air conditioning which took over a week to get fixed.
I am hopeful that they will become a better company in the future.

We have been with Total many years. They are very responsive, professional and their technicians (especially Dwayne) are the best; they really care for their customers. Thanks guys for saving us in this Miami heat. 5 stars across the boards. Aces baby - top drawer. Highly recommended

Terrible customer service !
I bought AC from them 6 months ago, it is still on warranty. The heating is not working so I placed a service call on Monday. The young technician came on Tuesday with wrong tools and left with the issue still there. The next day another technician came, could not fix it either. I was told he would come back the next day and fix it. I told him and customer service that my building receives contractors only till 4:30. He came after 4:30. He was turned away. As a result I've been sitting at home from 9 to 5:00 for 4 days now and the issue is still there. Unbelievable 👿
On the following Monday the wrong guy was sent, not the one (Renee) who started the work. I refused to deal with him
As a result I have another appointment on Friday with Renee.
Meanwhile I wrote to a sales person Andrew who sold me this AC unit, asking him for help. He didn't react at all
To be continued ...

The plumber was excellent, professional and did what he was supposed to do. Very knowledgeable and I appreciate it. I don't remember his name but he's been to my house several times and always very helpful and professional.

We have a condo contract with total. They are very good and dependable. Needed total this time for fridge ice maker hookup. Steve came and did a wonderdul job. Would never hesitate to recommend total and Steve.

Excellent customer service by Technician Rohan. He assessed every aspect of the unit & did all he could to resolve the issue.
We listened to his recommendation to consider replacing the unit in the near future.

Your customer service made the most to accommodate me asap. The phone experience was really compassionate. Your service man was extremely professional. He saved me from buying a new refrigerator. Now is Frezzing, Amen😸

The person who came out, knew exactly what he was doing, and the job was done in less than 10 minutes without problem.. It was reattachment of a garbage Disposal with no actual plumbing needing to be done. To me $150 to do this is way too costly for a 10 minute job.

We have been using Total for over 20 years.
They are super reliable and responsive. They have always come out so quickly to fix anything that has gone wrong. Do not hesitate to use them. They are so accommodating and kind. Having the yearly program is such peace of mind. Great company! Great people!

DON'T WORK WITH THESE GUYS. TERRIBLE.

These guys need to get their act together. My apartment is currently without heat and they were supposed to come today at 9am. They called me in the morning and said that they need to push back to between 2-7pm. They called me around 230pm and I didn't pick up. They said that the technician is leaving because I didn't pick up.

Seriously? I work from home, I'm home all day. Why didn't you go through the STANDARD process by talking to the front desk concierge? Why are you calling me directly from a number that I don't know?