Appliance Repair reviews in Jacksonville, Florida

My mom had been having intermittent washer problems she decided to get the washer diagnosed by a local appliance repair company to weigh her options of replacing or repairing. They come out and supposedly diagnosed the unit and told her it’d be around 400$ to repair weighing her options she decided to go ahead and repair considering the washer was fairly new. I looked the part up after the fact its cost is roughly $25. So she was mainly paying for their knowledge an ability to diagnose a repair the unit. Well that same week she went to do laundry and the washer did the same thing as it had been doing intermittently before which was getting stuck after the wash cycle an not draining or spinning the clothes out leaving them soaking wet with water still in the tank. She called them back out and they told her she’d need another part an he ”thinks” that will fix it for another couple hundred dollars at this point it’d be more cost efficient to replace the washer especially with him sounding like he wasn’t sure if that’d even fix it he left and she called the office about seeing to get a refund on the part that they replaced that didn’t fix her issue or applying it to the other part to repair it and they told her they’d have to try an find her invoice and call her back lol after a week of her trying to get ahold of them after that phone call she told me about this I contacted them to see when they’d be available for a service call not mentioning her and they were very responsive until I gave them her number to call to set it up and it went to crickets again. When I messaged again I got a response that they have exhausted all options with her and will not give a refund or put it towards the other part they want a couple hundred for that costs around 30$ as well. I understand things happen as a service and repair guy myself whether the original part was misdiagnosed or they missed the fact the other part was bad too is unknown but this is not how you conduct business if your technician fails to do his job of properly diagnosing the unit i as a business man would do everything in my power to make it right whether it be only charging for the cost of the new part which is around 30$ or refunding what I charged for the part and repair that didn’t fix the washer and leaving my service call fee as the only cost the customer is out of pocket for is the only right thing to do in this situation instead they chose to tell me there is no other options

Mario came out to look at my stove and he was able to show and explain to me why my stove sparked and completely went out. He traced the wires to find out I blew 3 switches on my stove. Long story short by the next day I was up and running again. I would definitely recommend them.

Mario came out and serviced both my refrigerator and my freezer. It was an excellent price! And great customer service. He was very respectful and got it serviced and parts same day!! They are amazing and would HIGHLY recommend

This company is prompt and professional . Mario is definitely your guys for any appliance repairs. Definitely recommended them to get the job done !!

Mario is the Best very professional, very knowledgeable in the price was reasonable. Add an old schoolmate tag that is a tank. I didn't want to give it up. Mario, diagnose the problem and fixed it within 24 hours. Highly recommended

Horrible company. They were assigned by a warranty company to come do a repair. I wasted 7 hours waiting for them to arrive (1st w/in a 5 hr window; then they told the warranty company they will arrive in 2 more hrs after that). 7 hours wasted waiting & they never called me & they never responded to my calls or texts.
DO NOT USE THIS COMPANY !!

Jack’s appliances came out to my home on a Lowe’s claim under warranty to find out why my freezer had frost filling up around the rim. The gentleman was there about five minutes told me I needed a new gasket and he would put one on order and it should be in by the end of the week. I reach out on numerous occasions the following week as I never heard back from the repair man. I left voicemails sent text with no reply. I get a notification from Lowe’s That my claim has been closed. According to Lowe’s, Jax appliances told them that there was a piece of food, blocking the frame, and the claim has been closed. That absolutely never happened! My claim has been closed with no resolutions because Jax appliances was dishonest. They never ordered my part, have never contacted me after multiple calls and text messages trying to resolve the issue. I have never had such a horrible experience with the company. Buyer beware if you ever use this company.

HIGHLY experienced tech who always shows up!
Affordable pricing and quick turn around times to get repairs done. Mario and his team are the absolute best and it is our greatest pleasure to work with him time and time again.

Very efficient and handy will come out quickly to fix any and every problem you have. My refrigerator was broken and they came out very quickly found out what the issue was got the part and fixed it. I will definitely be using them again

Mario is the best appliance professional! He fixed my washer. Set up my Google fire detector. Set up my Opal2 icemaker! Super efficient! Knows the ins and outs of all appliances! Very impressed with his overall knowledge and timeliness. Will definitely use this company again.

They were supposed fix a fridge under warranty, 3 weeks later and no call back, no update Assurant had to send another company and its Thanksgiving no fridge! Thanks Jax Appliance!!!

Where do you I start. First off, I would like to say that I don’t usually leave reviews, however I was very pleased with my service. I love how versatile this company is. Not only was I able to get my refrigerator fixed, but they also do handyman services. He was able to do simple tasks for me such as fixing my bathroom rod, mounting multiple TVs in my house, as well as putting together my washer and dryer and a couple of furniture pieces. Mario, is Very professional and hard-working. He came in, was very polite and got the job done in such a timely manner. He is very good with people and answered any questions that I had and didn’t make me feel like I was being rushed or a burden. I was very impressed with how fast the services were done as well as the accuracy. All of my needs were met. I am so pleased with this company. I will definitely be using this company for all of my needs in the future. 10/10 Will definitely recommend to my family members and friends. The best appliance repair company in Jax. Thank you so much!

I had an excellent experience with Jax Appliance repair service! They were prompt, professional, and truly knowledgeable. The technician arrived on time, diagnosed the issue quickly, and had everything fixed in no time. My dryer is now running like new! They took the time to explain what went wrong and how to prevent future issues. I appreciate their honesty, transparency, and attention to detail. Highly recommend this team for anyone in need of appliance repair. Great service all around!

Absolutely the worst appliance repair company!! I had an extended warranty, Assurant, through Lowe's protection plan. This Assurant extended warranty coverage is a complete fraud. Jax appliance repair sent "Nick" out to make repairs. Thought he found problems, and then came back to do component exchanges. Nick was late, and I had to leave, so I left the washer in the garage hooked up to water and electricity. When I returned, I checked the operation of the washer and still had the same problem. Nick had already left and reported that the washer was repaired and working properly. Now, Assurant warranty THINKS the washer is working properly. I can't get any repairs done because my warranty has now expired, and Jax appliance won't return my phone calls or messages. Lowe's has "tried" to help? Assurant extended warranty company's call center is in the Philippines, and Jax appliance repair started this nightmare and won't correct their mistake.
Bottom line...JAX appliance repair is horrible.

The service provided by Appliance under my Lowe’s warranty was extremely disappointing. They were consistently late, and when they finally arrived, the service was unprofessional. Each visit resulted in wasted hours, essentially wasting an entire day. When they did come out, I was informed that the part had been ordered and was in stock, but I received no further communication. Days went by without any updates. Additionally, when I called for follow-up, the technician who visited blocked me, forcing me to redo the entire claim process. Overall, the experience was frustrating and unacceptable.

I can’t say enough good things about JAX Appliance Repair. They’re reliable, courteous, and incredibly knowledgeable. A top-notch company that I’ll gladly work with again.

I have an extended warranty with Lowe’s and I requested a repair on my Samsung dryer. I was given a time between 8 and 12pm, no one showed up, I called Jax appliance company and they never answered their phone or called back. I will never request this company again, they will waste your time and patience. Lowe’s need to do better.

We had a fantastic experience with this company! Their service was impressively fast, and they were always quick to respond to any questions or requests. They did exactly what we needed, and everything was handled smoothly and professionally. Highly recommend!

What really stood out, though, was their honesty. While the technician was here, we asked about a completely unrelated appliance that he wasn’t even scheduled to look at. Instead of trying to upsell us or suggest a costly repair, he gave us honest advice—explaining that due to the age of the appliance and the potential cost to fix it, we’d be better off replacing it. That moment really showed the integrity and character of this company. They’re clearly not just out to make a quick buck—they genuinely want what’s best for their customers.

We truly appreciate the professionalism and honesty, and we highly recommend them!

Not really this place but this place but one with almost the same name suuuuuucks!!!! We created an out of warranty ticket through Samsung for them to repair our fridge and texted with Nick a date to do the diagnosis. I took time off work to be home and 20 mins after the appointed time he calls and says he cant make it and ask whats the issue with our fridge. We tell him and he says he thinks he knows what the problem is and will order the part and come fix it when the part arrives. We try contacting him every two days by calling and texting just for an update with NO REPLY EVER. No one answers the phone. After a week we call Samsung to let them know the situation only to find out that Jax Appliance CLOSED THE TICKET with Samsung as "Job Completed" without ever ordering the part or contacting us again and we still have a broke fridge. Stay away from this company!!! Their communication is horrible and they dont seem like they want to work.

Edit: After doing more research and seeing the other comments I do feel bad. I'm leaving a 5 star just to help with all the other bad reviews but you should really consider either 1. changing the name of your company or 2. look into doing warranty work because if you are even 1/5 of a better repair company you would be making lots more money. I don't know about Lowes but Samsung only has 2 companies in Jacksonville that they contact and they are both garbage. Sorry that your company is taking a hit for all these bad reviews but the name is too similar.

Mario booked me an appointment within 24 hours to diagnose and repair my leaky freezer. He was very professional and got right to work resolving the leak, which ended up being a clog in the drain and a misaligned drain tube. I do recommend him and will continue using Jax appliance repair in the future

Mario did a heck of a job fixing my built in microwave oven that I thought I was gonna have to replace because of an outrageous quote by another company. They did it for a fraction of the cost, quickly, efficiently and most importantly, professionally. Definitely recommend!