Constraction reviews in Jacksonville, Florida

My house was badly burned and the fire department probably did more damage than the fire! Puroclean came in and stripped out all the drywall, ceilings, flooring etc. They were very prompt and professional. The job was completed quickly and once the house was put back together there was no smell of burnt wood at all! Great job guys-Tripp Williams, Walter William Property Management

We have used PuroClean for a couple of our properties. They do a great job. Samantha is really great to work with. The techs know their stuff. Will definately call them when the need arises.

Had a great experience with Michael. He was very professional and had great customer care. He came along when I was going through a disaster with my home and he was really able to help relieve my feelings of anxiety and stress. He went above and beyond to help my family and for that I am very grateful. I would 1000% recommend this service.

I would highly recommend PuroClean to anybody in need of water damage mitigation and restoration. They were prompt in answering the emergency call. I am amazed at their professionalism and attention to detail. Their equipment for water detection is state of the art. Excellent company with an outstanding customer service.

We have had the pleasure of working with kyvin and doll.

They have been so dedicated to making our house livable my husband and I were heartbroken about the conditions and every time they have come they have not only worked hard but just been really respectful of my family. My son has special needs and Kyvin he’s always been so nice to our family and work so hard. Recommend recommend both of them to anyone that has water damage

Sincerely the depreys

Came home from work to a busted hot water pipe that had been leaking for a few hours. These guys got out here within an hour and as I write this, 2 days later, the drywall and carpet are completely dry! They're fast, courteous, and professional. After having a bad experience with another drying service, I can say that I trust these guys fully to get the job done the way I'd want it done.

Anecdotally, about a year ago I had a situation with a smaller leak that another local company responded to. This other company immediately cut up my (then brand new) carpet and drilled holes in the drywall, adding several thousand to the insurance claim. Incidentally, that company words their agreement in such a way that they receive your insurance money directly, even the money you would receive for a rebuild - meaning you're locked in with them for the rebuild.

No such gimmicks with PuroClean. Their agreement is straightforward, clear, and very narrowly tailored to their service!

PuroClean came out the very next day we called in desperate need of help due to mold damage. Keith was the one who came out to rip our shower apart (in a good way). He was so efficient and fast. Very informative and answered any question I had. Definitely recommend them to anyone!

I experienced flooding due to a burst pipe on the second floor during Irma. PuroClean Jax came to my rescue. Billy, Caleb and his team of demo experts deftly and swiftly began what I would characterize as a simultaneously sensitive and focused approach to tearing apart our beloved house. We have high-end trim, floors and finishes and they were on the job 24/7. I highly, highly recommend PuroClean Jax for any job, no matter the size or value of your home.

How many times have you contracted for services and the company sent you a personal card thanking you for being their customer??? This never happened to me until I dealt with Puroclean....amazing ❗️
Experienced smoke damage in early Dec 2017. My insurance agent recommended another restoration company in JAX.....what a nightmare!!!
They did a horrible job & left it unfinished.
I contacted Puroclean and my nightmare ended. If you have any type of home disaster, you can call Puroclean and they will work until the problem is resolved...no BS !!!!
Wayne Terry, President and Ken Miller, VP of operations personally came to my house on several occasions to discuss the required work. That impressed me the company and their personnel had a real commitment to customer service and support. A extremely well managed company (Vet owned & operated).
I want to specifically thank and recommended the crew who did the remediation. The crew was managed by Sevan and also included Samantha, Renee and Trey. They all worked extremely hard and were committed and diligent. A very informative, professional, courteous and team cheerful ( put up with me).
When I say the cleaned everything surface and all household contents, I mean everything. No exceptions.❗️Sevan still follows up with me to make sure that there are no lingering or residual problems.
When I had problems with my insurance, Wayne, Ken, Sevan and Samantha (office manager), went to bat for me and saved me from some unpleasant dealings with my agent.
If you're reading this, you probably need some remedial service. Save yourself a lot of headaches and contact Puroclean. Also, please request Sevan, Renee, Samantha and Trey....they are the very best ❗️❗️❗️The VERY BEST
Hope this helps.
Ed Wotanis

We had Puroclean come to our place of business for Covid sanitation and they did an amazing job. They were prompt and very thorough with the cleaning. The customer service rep, Sevan, was very knowledgeable and made sure we were taken care of! We will definitely continue to use Puroclean from here on out.

Samantha Scott from Puroclean went above and beyond every step of the way to make sure that the job was done correctly and was resolved through the insurance process. She was professional and regularly communicated to make sure you were informed during the entire remediation. We highly recommend Puroclean for all your mold remediation concerns. They did a fantastic job!

We called very late on a weekend, and not only did they answer on the first ring, they were there within 30-45 minutes. The techs were amazing. They were polite, professional, courteous, respectful, and knew exactly what to say and do during our extremely emotional state of mind. No matter the situation, this is the company to call. Thanks, PuroClean, for taking care of us like we were your own family.

We recently had water/mold damage in our kids bathroom. We made three phone calls to set up quotes. All three of the contractors were professional, but Puroclean was a step above the rest on the phone. They even had connections for bathroom restoration, from a third independent party. My son was at home when each contractor came by to give an estimate. Of the three contractors, my son was really impressed with Puroclean and the bathroom restoration estimator that they brought with them. I thought wow, thats two for two. Puroclean was the middle price, but because of their professional mannerisms, experience, and knowledge level presented on the phone and in person we went with them. As we went through the mold remediation process we ended up removing more material than expected. Before that happened Puroclean called me first for approval. Afterwards they showed me the material that was removed and I was glad they took it all out. What was amazing is that Puroclean wanted to show me, it was an integrity thing and a courtesy. They wanted to show me all their efforts everyday when I got home from work. They were really new their stuff. Not only did they quickly respond, but they were punctual everyday and professional in appearance. On top of that, since some areas were more dry then originally thought, they removed the cost for the additional humidifiers. To be honest I would not have known the difference. I was so impressed with the professionalism and the time Puroclean took to answer all of my questions over the phone, I wanted to know who this face of Puroclean was. The representatives name was Ed (first name only for privacy purposes), a retired Navy veteran, who lives in the Jacksonville area. I share this cause I am a reasonable service kind of guy. Meaning, if you sign up for something, then I expect you to do it without accolades for doing your job. However, in this case, the level of service was so impressive I just had to right this post. Thank you Ed for making my disaster into a brighter side.

We had a leak behind our built-in refrigerator that did not let its presence known until our lanai pavers started showing moisture. We tracked it down and found a split refrigerator water/ice maker hose. Brian Kennedy came out the day before Thanksgiving and had to give us bad news that the lower cabinets were holding water and that they need to be removed immediately. Brian placed an industrial dehumidifier in our kitchen during his initial visit to start the mitigation. Brian and the other PuroClean technicians were awesome every step of the way, and all damaged material has been removed. Rebuild was completed by Mastercraft Builders Group and all contractors that worked on our home repair were awesome. No question about who we would call in the future if the need arose!

Great overall experience with PuroClean! I called PuroClean for a second opinion on questionable mold and moisture in the wall and Sheila Tinsley, Veteran USN was over in under an hour to assess. The first company to come was eager to take advantage of us, rip us off and take our money, but Sheila went above and beyond and took the approach of educating and explaining to us what needed to be done and why vs trying to sell us on unnecessary services to resolve the issue. After her assessment, Sheila came back the next day to make sure everything was still going well and that the issue was being resolved, helped clean the area, and suggested a company for AC duct sanitization/cleaning that we needed done who also did a great job for a fair price. Hands down, would recommend PuroClean to everyone!

A pipe burst in my upstairs of my house and i had water pouring from my ceiling and all over my house. Within 1 hour of making the call to PuroClean Ed and his guys were here assuring me everything would be taken care of. They were excellent, very professional and on top things. They immediately vacuumed up as much water as they could before spraying antimicrobial to help ensure I had no mold growth. They then placed several industrial sized fans and de-humidifiers to help dry up the rest of the water. Ed came by every day to check on the drying progress and to check in with me and make sure there had been no issues. I cannot say enough positive things about this business, they saved my house and my sanity.

Puroclean responded quickly to my call, late in the day regarding an ongoing water leak discovered in a vacant condominium. Keith was very professional and helpful. He also coordinated with other contractors necessary to complete the job and made the process understandable to myself and unit owners.

Many of my friends would agree that I can be difficult to please, at times. That being said, this company is awesome! After an incompetent contractor left a portion of my roof open and exposed to one of the rainiest days in Orange Park, we didn’t know where to turn to clean up the damage. Both our insurance agent and our insurance company suggested PuroClean for the job, and we couldn’t be happier that we took their advice. They came to the rescue on more than one occasion while we waited for the roof to be fixed right (did I mention that we had an incompetent contractor??). Thanks guys!

Anthony and Jay did a really awesome job on my new Pulte home. The floors were shining for weeks and still shining. They both were very kind and professional.

Mr. Wayne Perry's PuroClean services were exceptional especially Keith!

Keith was so polite. Extremely punctual - called every visit to advise of his times of arrivals. Very knowledgeable in every aspect of removal of rotted wet wood and rebuilding my cabinets.

Keith is a great asset to PuroClean but I hope if I see him again it will be elsewhere other than my flooded house.

Third flood taken care of by PuroClean. Enough but if I am in need again I would certainly call PuroClean!

Can’t express my gratitude enough to Tammy Hawkins and puroclean, I recently had a shoulder replacement and was unable to help myself I made one phone call to Tammy and she and associates were here within minutes.
Water had flooded the bathroom in the master bedroom and they immediately took control and took care of everything.
There quick and immediate response allowed for no permanent damage to either room.
Thank you guys so much for helping me in a time of need your commitment to our community is exceptional thank you again so much.