Home Services reviews in Jacksonville, Florida

GREAT JOB,WOULD USE AGAIN

These guys did a great job I was truly happy

Very professional and timelg.
Resolved all my problems and gave instructions on preventive measures.

I used this company two time , and these guys there are really good

The best cleaning company,I recommend this guys to everyone,thank you guys,good job!!

Today I decided to call a cleaner and this company is the best I called so far. I absolutely loved their service.

You guys are the best cleaning company by far, very thorough and professional. I'll be recommending you to all of my friends and family. Thanks for making things so much easier and nicer!!

Funny you should ask for a review. I used Heirloom because I'm local to St. Augustine and the local carpet vendor recommended them.

Upon trying to get an appraisal for my persians, a rug vendor informed me my freshly laundered persians smelled bad and asked if the rugs were in a house with pets (dogs and cats). He was right. We unrolled the 'cleaned' rugs indoors and they did smell bad. He informed me that Heirloom did have nice equipment but didn't change the wash water/chemicals after each use. This can cause pet urine from the previous batch to go into your rugs. I was appalled. Not only did I pay way too much ($550 for 3 rugs), but they came out smelling/stinking.

I recommend Heirloom to No one. Too expensive, don't change chemical all day. If You're not first of the day, you get dirty wash water. Avoid like the plague.

Greg was professional, helpful all around a great person.

Heirloom Oriental Rug does outstanding work. They made my 75 year old rug look like I remembered it from my childhood. All the bright colors have been restored. Their staff is
professional and very friendly. I recommend their services without reservation.

We are very pleased with our experience. Our rug came from my mother, who had a small dog that unfortunately loved the rug for the wrong reasons. Our rug came back odor free and looking lovely. They were fast and professional, I would definitely recommend.Heirloom Rugs.

Excellent service. Were recommended by dry cleaners in our area and I am glad I used their services. They were very careful removing all the furniture and placing it back. The rug was very old, so I needed it treated well.

My house was flooded in hurricane Irma. I called Heirloom to clean my oriental wool rugs. They did a reasonable job on the rugs considering they sat in muddy river water for and extended time. My low recommendation is to caution customers about their business practice.
They told me they could clean a natural jute rug. When returned it looked terrible. The delivery guy took it back, it was supposedly cleaned a second time and still looked terrible. The delivery guy said the jute rugs don't usually clean very well. Then why not tell me that in the beginning?
Then when I get the bill its for nearly $3500. I was being charged for pads I didn't ask for, wrapping service and other fees. I was quoted one price then asked to pay a substantial increase. After a discussion the pad fee was removed. They would not credit anything toward the rug that they should not have attempted to clean in the first place. $475 for nothing! The owner would never talk to me. The business manager told me that because it was an insurance claim I had to deal with the insurance company....what? I paid Heirloom directly...it had nothing to do with insurance.
Be cautious when dealing with Heirloom.

We had 3 rooms of carpet and a sectional steam cleaned, and about 500 sf of tile cleaned and sealed. Everything looks great. The sectional came out better than I expected. Troy was the technician and he was very polite and considerate. This is the third time we have used this company.

Very professional from the individual that took my order to the drivers that picked up my rug. The returned rug was clean, colors brighter, soft and smelled great. I would definitely use Heirloom rug cleaning again.

This is the third rug we've had cleaned by Heirloom. They are always very professional, courteous and easy to communicate with. They did a great job with all my rugs, and some of them were a challenge. I will definitely use them again.

Always does a good job on carpets. This was a special job for one area.

We have used Heirloom rug cleaning for our area rugs when we are at our condo in Florida. They really are top-notch. They are quick to respond & offer a good value for area rug cleaning pick up & drop off. :)

Got my rugs back the other day, and they look brand new!! These guys definitely know their stuff, gave me a little background on my rugs and their rug cleaning process. I dropped my rug off and got to take a peak at their rug washing area and WOW, its so cool!

Definitely worth the money, they showed me that vacuuming alone does not get your rug clean. Go with Heirloom!

Good, reliable and on time service! Excellent job each and every time through the years!

They were prompt, efficient, but most of all extremely pleasant and thoughtful. They removed our rugs…eight of them… From our old home and took them to clean, restore, and get new pads for our new home where we were in the process of moving. They even kept the rugs for us long enough for us to get settled before returning them. When they were brought back the gentlemen that brought them back were wonderful, so careful to move everything exactly to a right place to put them down and line them up perfectly with the diagonal floor tiles and move the furniture seemingly effortlessly back. We were amazed at their rapidity and efficiency. In my very long life I have always had Oriental rugs as a part of it and found the pricing to be most competitive and very reasonable for their fine service. I highly recommend them all!