Home Services reviews in Jacksonville, Florida

I contacted Heirloom Rugs to have a large wool oriental carpet cleaned. The pick up and delivery guys were great, very polite and professional. The people I spoke to on the phone were also very professional and accommodating. The problem is that the rug didn’t come clean at all. It did have 3-4 small coffee stains that I knew might not come out, but I was hoping that the rug overall would look cleaner-but it didn’t. The rug was sent back for another round of cleaning and spot treatment of the stains. The rug was brought back today and it looks no better, in fact it looks somewhat worse. The background color of the rug is ivory, but now looks sort of light tan or blush in places. I’m not sure what happened, maybe the red border bled onto the background? Other areas of the background are still ivory. It’s not a huge glaring color difference, but definitely noticeable to me. It just really doesn’t look any better than before I sent it off, and I’m my opinion, a little worse. On a positive note, the cotton fringe on the ends came out very clean, so maybe their cleaning process works better on cotton?

I had a pipe burst in a bedroom that damaged one of my heirloom oriental rugs. This company was quick to respond to my request for cleaning and deodorizing and came expeditiously to pick up my rug. They were done faster than promised. I was very impressed with that aspect. However, when they brought the rug, they forgot the pad, though did not inform me at the time they did not have any more of the material to make one, so it took another week or so for that to come and for it to be cut, then they brought both back. All-in-all, not a long process, though the communication overall could have been better. Additionally, though I paid extra for deodorizing, which the insurance did cover, the rug still had an odor that lingered for quite some time after cleaning. Though it was indicated on the clean tag, it just lead me to believe that either they did not apply the deodorizer or it did not work. All-in-all, not a bad experience, though I might consider giving a competitor an opportunity to beat their price and service.

They did a great job! The pickup guys were super nice and the rug came back great! At one point we had 3 dogs in the house ranging from large, medium, small. Long story short with a new baby and a really stinky dirty rug we had it cleaned! It came back like brand new! Highly recommend!

Heirloom did a great job. They came into my home, picked up my rugs, (took photos, etc.) took them to their location and cleaned them. Then returned them very clean and put them back in place, moving my furniture as needed. The gentlemen were kind, courteous and very good at communicating their location etc. I highly recommend HORC!

Heirloom did a super great job on my 50 year old Berber rug.
there where very old pet stain on the rug and a rug cleaner in another state could not remove it and I was under the impression that either I have to get rid of that very large and once expensive rug or live with the stains.

Heirloom washed the rug and when I got it back I could not believe my
eyes: the stain were gone(!!) and the plain white rug looks now like new!
I am so thrilled and exited and I think Heirloom Oriental Rug Cleaning did
an absolute outstanding job, the service is very professional and the
crew even helped us to move the furniture to put the very heavy rug back on its place!! Thank you so much for a great and wonderful work!

Top notch quality and service! Had a doggy issue on a very large rug, and Heirloom did a great job returning my run in much better condition than when I dropped it off! This company is the best in the state. We did a lot of research before choosing a rug cleaning company. We wanted a full immersion process, not just a steamer type surface cleaning. This company uses top of the line equipment safe for even the finest rugs.

Peewee and the guys at Heirloom were terrific. They are very knowledgeable and gave honest upfront advice about a some handmade vintage rugs I had recently come across. I truly got the feeling that customer service is their top priority. When one of the rugs wasn't cleaned to my expectations they insisted on making it right by arranging pick up and cleaning it again. It was perfect. Highly recommended. Great job guys

Such a professional organization! Everything was spot on from scheduling, pickup, delivery and the rug cleaning. Can’t recommend enough!!

Terrible company. They do not know how to clean high end rugs. The rug the took was white with a small spot the rug they returned was discolored see below. They promised to make it right but got a lawyer when we asked them for reimbursement.

They cleaned two 9x11 wool rugs and one 3x4 rug - Quick, professional, customer-oriented!

Great job! Pick up and delivery was so convenient! Good people!

Great find! This business is professional in every way. Communication, scheduling, pick up and delivery. Great customer service!

Wonderful experience, as always. Quick scheduling & polite, courteous guys doing pick up & delivery. Pricey, but so worth it!

Very happy with both the service (friendly and prompt) and the quality of the work. I would highly recommend and will definitely use them in the future.

Always courteous and attentive. The cleaning professional always goes above and beyond to get a great result. I have used others in the past, but not since I became acquainted with Heirloom.

Great job cleaning and repairing my rug! And the people are so nice!!! I highly recommend!!

Heirloom did a great job. use them all the time for carpet and area rug cleaning.

I inherited an antique oriental rug (125 years old). It was in such bad shape that I thought about throwing it away. It came back from Oriental Rug looking like it had just been weaved.

Had the pickup and drop off service done along with the rug cleaning. It was super easy and fast. My rug came back fresh clean and fluffy

They do not know how to clean all top-of-the-line rugs. They destroyed ours. If they were uncertain how to clean it, they should not have taken it to their shop or returned it unclean. Very disappointed. The rug was a couple months old now its worthless.

Excellent job!!! Spent a lot of time going over everything again and again
Traffic patterns are tough
Love that it doesn’t have a smell. No orange or other scent.