Home Services reviews in Jacksonville, Florida

I recently received service from this company and from outward appearances the services seemed great! My scheduled time was originally scheduled between 2pm-5pm. The day before I received a confirmation that asking if 1pm-2pm would be fine. I was okay with that. Prior to having service the communication was great...everything started off on the "good foot"... Fast forward to the day of service... I received a knock on my door at 11am, to my surprise it was the cleaning company... which would have been great, but no one called the to confirm the time with me prior. I had to have them come back. Which they did and came back on time...which was great! The ladies (Mari, Courtney and Debra) were very professional, and got to work quickly.
I received the premium service, and added refrigerator cleaning and oven cleaning. The cleaning took a couple of hours and by the time they were done...from outward appearances everything looked good! I work from home so I was not able to inspect my place before they left...but I do have a number of complaints...Two of my rooms had not been dusted, my doors had not been "spot cleaned", my oven was not cleaned to my liking and my bathroom looked amazing until I noticed that the entire shower in the master bathroom was cleaned except for behind our hanging rack...Also, the bathtub in our second bathroom didn't look like it had been cleaned. I'm not sure if it's the cleaning products used, or the lack of attention to detail...but unfortunately, I'm not sure if I'd be willing to spend another $260.00 with this company...although I was more than excited to prior to my inspection...

Highly recommend this firm as they did an outstanding job on a deep clean (moveout) of my mother-in-law's home in Jacksonville, FL, scheduling the work very promptly. Yucona in particular was very flexible and supporting of coordinating the work and timing. The cleaning crew was very professional and worked well with our realtor who represented us since we live out of town. Thank you!!

I appreciate the way Two Maids can work around my schedule on relatively short notice. The maids I’ve had the pleasure to meet are friendly and helpful and they leave our place sparkling!

⭐️⭐️⭐️⭐️⭐️ Absolutely Spectacular!
I’m genuinely blown away by how refreshed and put-together my home feels. It didn’t just look clean—it felt as clean as it did when we first moved in. There was a noticeable peace and order throughout every room. They went above and beyond what I expected and brought such intentional care and excellence to the job. If you’re looking for top-tier cleaning that truly transforms your space, this is it. Truly spectacular!

I had last minute guests call me on a Tuesday night that theyd be in town. I was able to get an appointment on Wednesday morning just before their arrival. I couldn't believe it. They were on time and cleaned exactly what I needed. Teresa & Jasmine were great! Very friendly and thorough. I will ask for them again.

I couldn’t be more impressed with the exceptional job done by the Hannah, Nicole and Deborah! From the moment they arrived, they were professional, courteous, and clearly dedicated to their work. They worked seamlessly as a team, paying attention to every detail and ensuring that every corner of my home was spotless.

Not only was the quality of their cleaning top-notch, but their professionalism truly stood out. They arrived on time, came fully prepared, and treated my home with the utmost respect. It’s clear they take great pride in what they do, and it shows in the results.

By the time they were done, my home looked and smelled amazing — cleaner than I’ve ever seen it! I can’t thank them enough for their hard work and thoroughness. If you’re looking for a reliable, detail-oriented, and professional housekeeping service, look no further. Finally, the coordination and communication from Chassidy was also very much appreciated.

Highly recommended!

I've been working with Two Maids for the past four years and have had a great experience with them. I can also easily text or call to reschedule an appointment or change a scheduled service date. That flexibility, along with the thoroughness of the cleaning, is well worth the already affordable price schedule. I have a six-bedroom, four-bathroom home, and they can complete a deep clean in four and a half hours and a regular clean in two and a half hours. They are very thorough and efficient, as well as kind and professional.

The ladies do an excellent job!

Love coming home to my freshly cleaned home! Expert Cleaner’s goes above and beyond!

Fast responding and scheduling, easy to work with and the work was great!

Best in town hands down! I love walking into my house the day they are here. The staff is also very professional and friendly

Such an amazing cleaning company, highly recommend them if you’re looking for attention to detail they are your go to!!!

Great to work with Michelle and her team they are prompt and knowledgeable.
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The girls always do an awesome job every time! I’ve used other cleaning companies before and they were no where as through as Expert Cleaners :)

Best cleaning service I have had in years! As a busy mom of 7 I look forward to the day they come!! Always go a great job and leave me so happy!

So thankful for Michelle and her team! Truly a gift to have them help me keep my home clean :)

My home is always clean. They are on time, respectful, and detailed. Price is equitable for the services they provide. Communication is always timely. Staff is very professional.

This was the worst cleaning service I have ever used and the most unprofessional untrustworthy owner I have dealt with.

This is in response to your response: Michelle, I will expose your lies with pics of text messages to prove you are a phony. Let me be clear- all of this is in text messages- I can and will provide proof if I have to.

You cleaned my house on Friday 4/26. I noticed 2 places that were missed -your Inspector came back out to re-clean. She cleaned the sink but insisted the laundry room had been cleaned- I took her word for it but later noticed she was wrong- it was not cleaned, along with many other places in the house. Friday evening you did not try to schedule another cleaning the next day- You informed me your kids had a karate tournament on Saturday from 9am-1:30pm but would be available after 2:30pm to talk. I reached out to you at 3:30pm on Saturday, but you were out to eat with your family- you did no try to resolve this matter within your 24-hour satisfaction guarantee as you didn’t offer someone to come back out on Saturday.

We finally spoke at 4:24pm on Saturday. I agreed to another cleaning later in the month to make up for the many areas that were missed- you apologized and agreed that your staff had missed these areas that should have been part of the basic cleaning. On 5/08, I informed your team of at least 8 more areas that were missed that I hadn’t noticed before- we talked on the phone and you agreed to a full refund, and cancellation of our contract. You asked for photos to “illustrate certain areas the team missed to prevent similar issues in the future”. I sent the pics and videos via Whats App- as you requested. I followed up with you for 2 days to confirm you received the pics and videos. On 5/10 you sent me a text letting me know you were unable to drop off the refund check b/c you ran out of checks and needed to place an order for new checks that would not be available until 5/20. I responded no problem. On 5/21 I followed up about the checks- you informed me they had not been delivered yet but assured me you would contact me as soon as they were. Another week went by with no updates, I asked if you could refund me via Zelle since you accept payments that way- you declined. On 5/30 you informed me the checks were received and wanted to meet me in person to deliver the refund. I let you know the refund check could be delivered to my door – we did not need to meet in person. Days went by, then you told me you had been in a bad car accident and that you were unable to deliver the check- I was very understanding, empathetic and wished you quick recovery and healing. Following your recovery, Multiple times you insisted on hand delivering the refund check- I found it very bizarre that you were so persistent in hand delivering the refund to me. I asked you numerous times to leave it at my front door or in my mailbox. You declined to deliver the check , then accused me of mistreating you. All I wanted was my refund and to be done with you and this awful dragged-out experience.

I let you know that if you did not refund me I would share my experience on social media and business review websites- which I did. Now you accused me of causing YOU stress that made you wreck your vehicle. You lied about our consultation- you were at my house for almost 2 hours- I let you know I had to pick up my kids from school – you were not respectful of my time spent. You said I opted for a basic cleaning due to financial constraints- this is funny! I live in a multi-miliion dollar neighborhood. Really? Anyone who knows me knows that is a bold face lie! Look at you reaching! BOTTOM LINE- your basic cleaning list included all the areas that were missed, you agreed your staff did not do what they were supposed to do and you agreed to a full refund. You are anything but what you say your company stands for- you are not trust worthy, you do not strive to make your clients satisfied, your team is not meticulous and your services are not quality and reliable.you are a fake and a phony.

I can't thank Michelle and her team enough. My house has never felt so clean, her team did an exceptional job.

Mrs Michelle & her team are phenomenal such great attention to detail, not only do they care about the customer but the attention to detail they bring to complete the service.

I've never heard of a company so thorough with cleaning & with their protocols there a Non-Cross Contaminated Cleaning just the perfect technology for my OCD !!

💯 Highly recommend 👌

Amazing experience — easy to contact and get a quote. Their work is top of the line but also so affordable! And they left the most thoughtful touches. Very thorough and easy to work with!!