HVAC reviews in Jacksonville, Florida

Overall we had a great experience with Marco installing our new AC unit. We had the AC troubleshooted on a Friday and the unit installed the next day. The techs were friendly and efficient. Thank you Marco!

Scheduled Marco's ‘special AC cleaning maintenance' on a Marco installed Seer Carrier Heat Pump Unit last September, explaining no rush for service as my AC is good. Their Rep, John W arrived, commented “Nice to come into a cold home for a change”. Shortly after John W left I discovered my AC suddenly stopped working!

Called Marco office and someone named Erica told me no one could come for several days. When I pressed for quicker return to my home as temps were in the 90's, Erica asked: "Do you want me to call another homeowner - who has had an appointment for 2 weeks - and tell them we can't make their appointment today because you think you should have someone come out today?"

My response to Erica: "Actually, yes. That is exactly what I think you should do, because clearly - if that other homeowner has had an appointment for 2 weeks, they have A/C and can be delayed. My AC worked fine UNTIL Marco Rep came out for a basic cleaning. I need my AC RESTORED to pre-Marco!"

Erica finally relented and said she could send someone the next day! For – get this – a PAID REPAIR SERVICE CALL and the amount would be determined by the Marco Rep at the time of the call!

Marco’s way of doing business is sketchy!
Completes a routine cleaning maintenance appointment, leaving the homeowner suddenly without A/C - and then CHARGES them to repair in order to restore their A/C!

Needless to say, Marco didn’t restore my AC and I had to pay someone else to restore it. That Rep showed me what had been DONE to my AC that resulted in my AC stopping to function. That Rep gave me a reduced service charge because 'they hate seeing people taken advantage of'.

My technician was punctual, knowledgeable, professional and very curteous! He did a fantastic job at a fair price. I will continue to use Marco for all my HVAC issues.

Had a last minute after hours emergency ac went down in 100 degree temps. Marco Heating and air had a professional on site in an hour. Diagnosed and solved and repaired our issue on the spot. Thank you to the talented and professional team at Marco HVAC!

They did a great job repairing my fan motor while I was away

Johnny was wonderful as usual. I had my semi annual maintenance check done again & extremely pleased with the service

Our family had such a great experience with this company. We struggled with our a/c not working for almost two weeks. Ashley was super empathetic and understanding. Every issue we faced she helped handle quickly. Our technicians Mike and John were so polite and explained everything with detail.

Jimmy did an excellent job servicing my 2 units. He explained the current condition and that their operating properly!

The first technician who arrived a few years ago was VERY informative and customer-friendly, went above my expectations! I'm not sure what happened to him ever since; the last service was ok, but the technician requested me to remove the water that dripped in the pan with towels, which was very difficult for my bad knees; I removed as much water as possible, but left the rest, hoping that it will eventually evaporate; I stated to him the previous technician used a water removal machine when the older unit leaked, and I didnt get a response; other than the last service, I am satisfied with the services I received previously; the next time my unit leaks water into the pan, I will make sure to inform the office of my condition, but technicians need to consider being prepared for physically challenged customers

Johnny did a great job with our routine maintenance for 2 units! The office staff is polite and professional and has gone above and beyond for us.

Technician and appointment scheduler were both super knowledgeable and helpful. Honest and fair prices, couldn’t be happier with the service.

I am grateful for the excellent customer service provided on this past Sat July 26 2025. We are experiencing a massive heat wave in Jacksonville Fl. I called Marco Sat evening around 7p because my thermostat would not go below 78 indicating some type of drainage issue. The technician had me up and running by 951pm sat evening. Thank you Marco for giving excellent service during out heat wave.

So impressed with Marco! Everyting was done exactly as promised and in a very timely fashion. Highly recommended!

So very happy that I found a great team that has replaced and also maintains my system. Great price as well.

I woke up Sunday morning to my AC blowing warm air, I called Marco Around 930 by 1030. The technician arrived and had the problem fixed within 15 minutes. That is the same kind of service I have been getting from Marco heating and air for over 15 years. I highly recommend them for prompt service at a fair price.

I was having a problem putting in the air filter, and without making me feel stupid, I was shown the easy way to do it. And he also helped me understand the need to change the filter so often.

Our Unit was leaking water, so I called as soon as we noticed. Mike from Marco, called within the window of time and was at our house within a few minutes. Was able to quickly assess the issue (clog) and got the unit back up and running within 1/2 hr! Much appreciated the level of service!

2 weeks ago I called to make an appointment for maintenance. The lady I spoke to told me that Marco Air's Maintenance does not include the filters anymore. We have had the maintenance plan for 2 years. She said that you could get a discount on the filters if you purchase them 15% of the price. I agreed. She said she would provide them when the maintenance guy comes to the house. The tech came yesterday without the filters and had no idea about bringing the filters and he didn't fix the leak. My air handler is still leaking. The tech last year who came to unblock the system and he recommended that we use a special tablet once monthly to clean the drain line clear. This tech who came yesterday said he didn't recommend these tablets. He said to use bleach instead. How can one company have technicians that disagree with each other on how to keep your air clean?

The service that Marco performed today was very helpful. The tech provide me with valuable information, and helped me with my problem. Thank you for a job very well done. Mike as always done an excellent job in performing his work. He's still the only tech that comes and removes his shoes without asking, and I thank for being so curious. It's nice that I have the same person perform the duties at my house, it's almost like having your own special person.

Thank you

My system was down, and Marcos responded within 24 hours. Andy arrived on time as promised, identified and resolved the problem within minutes. He then did a check of the overall system to confirm everything was working correctly. Great service!

I had been very pleased with past service from Marco and the technician. My last service was the latter part of January 2025 and should have been scheduled for July 2025. I called Marco and had to schedule. They said technician would be at my house between 8am and 12pm on September 11. He didn’t arrive until 3pm. He was only here for about 15 minutes and didn’t even change the filter.