HVAC reviews in Jacksonville, Florida

Marco was recommended by the Carrier 800 number I called as a company that could do warranty repair on my system. Marco was very responsive. They were courteous and professional on contact. They got the warrantied ordered quickly, put me on the schedule and arrived when they said they would with a 20 minute heads-up that they were on the way. Upon arrival they double-checked the problem, installed the part, re-checked the system operation, and got us back up in fairly short order. I'm very pleased and will be using them again.

We’ve been using Marco every 6 months for a few years now. Michael calls ahead and does a great job. Friendly , professional service every time.

Marcos AC came in told me what the issue was and gave me a temp blower to cool my home until my part came in. They are not like the other companies that tried to charge me double/ triple prices. Marcos provided great service and prices. I will definitely be using them again.

I had a terrible experience with this AC company. My AC stopped working on last
Sunday, and they told me the compressor was broken and needed to be replaced. Since it was under warranty, they said the compressor would be free, but the labor would cost a whopping $1800. On top of that, they didn’t even have the part in stock and couldn’t tell me when it would arrive. Instead, they tried to pressure me into replacing the entire outdoor unit for $2400, claiming it was ready to go.

The technician made it seem like I had no other choice, creating a sense of urgency because they "didn't know when the part would come in." Feeling uneasy, I decided to get a second opinion. Another company came out, had the part on hand, and fixed the issue by Monday morning for only $700!

Do yourself a favor and always get a second quote. This company seemed more interested in upselling and overcharging than providing honest service. They’ll try to take advantage of your situation and rip you off.

Professional, knowledgeable, and courteous. From the people who answer the phones to the people who visit your home on service calls, Marco is the epitome of competent service. Great job as always team Marco. Andy made my service call this week. Couldn't have been more helpful and went above and beyond during the service call. Thanks, Andy!

These guys are great! I had no AC when I returned from a vacation. They came within 1 hour of my call on a Saturday and fixed the problem quickly. They've had my trust for the past 6 years and I can always count on them to get the job done right the first time.

Andi was a very pleasant and knowledgeable young man. The appointment was for warranty work but I will be using Marco Air & Heat for my mini split unit in my sun room. I appreciated his recommendation and wish he was coming back to my home to install it. This company is punctual and reliable. I will give another review after my next project.
Andi is definitely an asset to the business.

Working with Marco Heating & Air Conditioning has been a fantastic experience! After years of dealing with companies that overcharged or tried to take advantage of us, we finally found a reliable and trustworthy HVAC service. The technicians were knowledgeable, helpful, and efficient. The price was fair and competitive. I highly recommend Marco Heating & Air Conditioning!

Outstanding Job of keeping me informed of what part was needed and how long would it take to arrive . The Technician was outstanding. He was very professional when interacting with me. I think I requested him to come back once the new part came in. I would Highly recommend Marco Heating and Air. I have been using this company since 2010ish.

My A/C went out in the middle of the night. I called several companies who could get out for a couple of days. I called Marco Heating and Air and got same day service. The Tech was on time and in an hour the problem was fixed. Thanks John!

This company is the most honest ac company ever. They will fix your ac honestly and professionally. When I have a problem I always call them.

Jimmy was fantastic! Prompt, professional and courteous.

I’ve been calling on the Marco HVAC team for somewhere in the neighborhood of 12 + years. They have always delivered professionally and on time every time involving new construction and my personal residence. This most recent call was no different, called them Monday morning, received 1:00p - 5:00p service window. Tech showed up earlier rather than later. AC was back up and running within 30 minutes. Could not have asked for better. Thank you Barry Campbell and your Marco HVAC team for meeting my expectations again.

Since moving to PVB, I have used Marco heating and AC because they are excellent.

Service contract with Marco. Technician Mike who came out was very professional, courteous, and well versed in his knowledge of the trade. This made us very confident with the service provided to protect our HVAC system.

Johnny was able to identify and resolve the issue quickly for the cost of the service call.

I would give negative stars if it were possible. When my brand new house was built, 1 of the 2 HVAC lines terminated in my wall. After water draining in the wall for 6 months, the water started draining into my pantry and office. The tech who showed up door a poor job of angling the pvc out...he either didn't have a 90 degree elbow or was to lazy to do it.

2 weeks later marco heating na fair returns to make the exterior drain "up to code". Looks like the tech again didn't have the write supplies. Looks like a 3rd grader did the work. Can you tell which one was the repair?

I wouldn't use them but didn't have a choice. This is who DR Horton uses and it's under warranty.

Jonny the service technician who helped us was amazing and extremely helpful. He answered all of our questions without any issues. The only reason I didn’t give five stars was because the lady who answered the phone when we initially called over the weekend was so short and unprofessional and had an attitude the whole time. I told her I couldn’t hear her because she was muffled and she responded with “well that’s as good as it’s gonna get”. Then, when my wife called back to ask when they thought they would be out because we have a baby who can’t tolerate the heat, she immediately cut her off and said “MAM! MAM! They will be reaching out”. I don’t normally write reviews like this, but I have never dealt with someone so unpleasant.

Our AC needed preventive maintenance service. Andy, the technician, explained everything that he was doing. The coils needed cleaning. He took the time to show me what they looked like before and after the cleaning. Scheduling was simple and they arrived during the scheduled time. Thank you.

The technician was great! He was very thorough in explaining each step as he was checking the systems. He was very patient with all of my questions and diligently gave great clarification in terms understandable to me. He was very kind, patient, respectful and thorough. I was super impressed and so appreciative of his patience and professionalism. Unfortunately, I have a horrible memory and cannot think of his name at the moment but I’m sure you have it on record. Please make sure he is notified of this customer’s satisfaction and appreciation!!

A/C gave out on Sunday, hot day in August. Tech was here the next day, Monday. Turned out a part broke in a 2-YEAR OLD CARRIER SYSTEM, WHICH COST $6,000 2 YEARS AGO. Tech told us the part had to be ordered, didn't know how long it would take. It so happened that we had family visiting. We sweltered Monday night into Tuesday. I called Marco Tuesday morning. Fortunately, Misty at Marco took the initiative and called Carrier. Turned out Marco had a part in stock that would work. Tech got here 2 pm Tues afternoon, by which time the inside temp was 89F. The tech fixed the issue. Part was free, but the labor and Freon weren't --- to the tune of $600. Overall, Marco was responsive, thanks to Misty. It's hard to blame Marco for this nightmare, on the other hand, they're the ones who chose Carrier as the manufacturer of our A/C system. So although Carrier is directly responsible for a shoddy product, and costing me $600 unnecessarily, Marco, as their dealer/representative, is indirectly responsible.