HVAC reviews in Jupiter, Florida

Bradley was competent, very knowledgeable , professional, and efficient - what more could you ask for?! He took the time to fully explain what he was doing but also the issues and why/how they occurred. He was also very helpful and knowledgeable about what our next step should be while offering options. We will definitely ask for him on any future issues.

Matt was extremely knowledgeable. We have been having air conditioning issues for over 6 months and wish we called Matt at Stephen Denny from the start. Very pleased!

Matthew gave detailed information as to why my thermostat stopped working and made it understandable. He explained the options I could take and broke down the price. He even took pictures on his phone so I could see visually what he was talking about without having to climb into the attic. Above and beyond great customer service.

Chris was really friendly, helpful and personable. I always feel like AC techs try to sell you on things you do not need but he seemed like he was actually trying to honestly help me. I will definitely call Stephen K Denny and Chris again!

Great service from the Tech, Sasha. He diagnosed the AC problem quickly, ordered the part and fixed it. I’ve been using this company for 6-7 years and would highly recommend them.

Asked for estimate to replace HVAC system. Outstanding response from all associates contacted who were timely and courteous. Joe and Jason were very helpful in explaining what needs to be done and the costs to complete the work.

Sasha was very professional and kind. He got to the root of the problem right away and checked everything before he left. I would recommend him to all of your customers & that’s a lot because I don’t usually recommend anyone anymore. He makes the effort and follows through while being kind and considerate to the customer. He explained what he was doing and that also makes a big difference! 5 stars!

If you’re looking for an A/C company you can trust, I highly recommend Stephen K. Denny Air Conditioning. We’re so happy we called them – this honest company saved us a lot of money!

We received quotes from two other companies (Sharky Air and Elite), both of which told us that all of our ductwork needed to be replaced and that we needed a new A/C system. (We knew that we needed a new A/C) Thankfully, the ductwork was fine and did not need to be replaced. The real issue was a poorly designed damper system installed by Sharky Air and the wrong A/C unit for our home.

Stephen K. Denny sent out Garfield and Christian, who were polite, professional, and took the time to explain everything in detail. Our home has never been cooler or more comfortable in every room.

Thank you, Garfield and Christian, for your outstanding service and honesty!

Dawn Burrows

The HVAC technicians from Stephen K. Denny were very professional and they completed the work in a timely manner.

Bradley did an excellent job addressing two AC issues today. He is knowledgeable and professional. We are very pleased with service from Stephen K Denny and highly recommend them.

Conscience of surrounding area inside, show coverings, tarp, ladder, vacuum all handled with care and the technician Sascha was friendly, helpful and took care of the issue expeditiously. He took time to explain, demonstrated issues with photos and had the office contact me right away with a quote for needed parts. Sascha is 100% professionally!

Responsive scheduler, answered the phone right away and actually talked to a person. Same day appointment with no “emergency fee.” The tech was kind, knowledgeable, and cleanly. He wore boot covers which I appreciated. Took photos of all steps of the process and shared prior to checkout on an IPad so you know what they are saying is true. No attempts to try and upsell at all, which is rare. Highly recommend.

Bradley was a very positive person. He truly tried everything he could to get our system back up and running. Very polite. He always knocked on our door before entering the condo. He was explained exactly what the problem was and how it could be corrected with a new part. Unfortunately it had to be ordered.

DO NOT HIRE THIS COMPANY. I have never had so many issues with a contractor, and I worked with numerous contractors for many years on several other homes. We contracted Stephen K Denny to install a brand new AC/heating system in our family's vacation home in Delray Beach - this included both the inside and outside components. On Sept 1, three techs installed it a new system. The install took an entire day. There were numerous conversations among the installers regarding how to install the system. Several hours after they left, we had problems with the system. It could not be shut off, and was incorrectly installed. We called the company, they sent out a tech, and were told the system had been incorrectly wired, and as a result parts failed. She said she couldn't fix it because she didn't have those parts on her truck. We were flying home the next day. After several phone calls the next day, the company agreed to obtain the parts and send a tech out to fix the system before we flew home. We were told the system was fixed, and we left for the airport - we just made the flight. Between the phone calls to the company and waiting for the system to be fixed, it took another day. I came back to Delray Beach in the early hours of November 15 to discover the AC system had been running nonstop since I left on Sept 2nd! There was no way to shut off the AC without shutting it off at the breaker panel. I called later that morning (at noon) and was told I was the next person on the list and that a tech would be out in approximately an hour. A tech didn't arrive until 6:45 pm. He had a terrible attitude. Before he came out he called at 5:20 pm and initially said he wasn't coming because it was dark, then said "I will educate you." This tech said the same parts that failed the night of the installation failed again, and that the heating components were never installed! He said I had to wait until Monday for the system to be fixed because he didn't have the parts. He shut off the system at the breaker panel. It was in the mid 80's and I didn't have AC for the rest of the weekend. I called this company Monday morning and said I wanted a new system since this system had been degraded due to a poor installation. I was told a senior tech would need to assess the system before a decision could be made. I agreed. At 9:45 Monday, Nov 17, the senior tech came out to assess the system. Two hours later, I asked the tech if he finished the assessment. He said yes and that he was fixing it! He said several parts failed, including the main circuit board and sensor, and thermostat, and the heating system components were never installed! The senior technician worked until 6:30 pm fixing a bad system. Additionally, this tech said that one of the parts that failed is a known problem. I asked why that part wasn't replaced when the system was initially installed; he had no answer. It took several calls on my part as well as the senior tech's part before the Senior Service Manager finally called and agreed to have a new system installed. Since the system was last repaired, I made numerous phone calls to inquire about the date for the new installation. Tim, the senior service manager said he could not give me a date and has not called me back. Additionally, since the last system repair, the AC turns on when the house temperature is lower than the temperature that the AC is set to. Furthermore, I discovered that the air is barely coming out of the vents. Our family spent $10,500 for a brand new system that still has issues - and clearly has no intent to install a new system. If I could give them less than one star I would.

My visit needs an explanation. The technician explained to me in detail and showed me a video because I was interested in lower humidity and Cleaner air. He explained in detail what I would have to do with my new air conditioner and he did make adjustments to the fan so that it would take a little longer to cool, but that would help take the humidity out. He was fantastic. His explanations were very understandable and this will probably lead to a job for the company because their employee was so good at what he did. I was under no obligation and he did come down to the Boynton Beach area. I was very pleased with the integrity of The tech . He was not looking to just make a sale. So I would strongly recommend this company. I got them from the Internet while I was searching for this type of information. I felt no obligation to purchase anything and was given a plethora of information.

Update:

Sasha repaired my newer AC system, installed by another company, through Stephen K. Denny, and I couldn’t be happier. He was professional, efficient, and informative every step of the way.

When it came time to replace my second, older AC system, Garfield and CJ handled the installation — great guys who were friendly, professional, and super tidy. They left my home cleaner than when they arrived! The new unit is perfect — great balance of cost, features, and quality. I bought the 10-year parts and labor warranty, and as wonderful as these folks are, I hope the system is well behaved making that investment a total loss for me and all profit for them!

This team is a breath of fresh air: skilled, polite, and clearly proud of their work. Highly recommend Stephen K. Denny and his crew.

I would highly recommend Stephen Denny, Inc. we’ve had experience with great service in the past and recently had a new A/C system installed. I met with Tim their Sales mgr and he spent a lot of time going over different manufacturers, efficiency, warranties, sound levels etc. I immediately felt comfortable with him (I’m in Sales and can spot crooks within a min). Tim is very honest and would give pros/cons from experience, which were validated from my research. We went with a 4 ton Train XV20i withe the Clean effects filter and the price was very good and has an outstanding warranty.

The install took about 5 hours and the Wilsone and Josh team did an outstanding job. The connections were clean and sturdy… they even installed the dryer filter inside next to the air-handler to keep out of the outside elements to last longer. The end result with fit and finish is Top notch. Great team!

Great company!

I can’t sing the praises of Matthew enough . Due to my not explaining our issue clearly ,
Matthew had to do double the work to solve our issue. He was professional, and unruffled. Matthew worked diligently and very hard in very hot conditions to remedy our problem.
Very grateful for a job well done.

We recently had a new AC system/compressor installed, and the entire experience has been excellent. From start to finish, the company has been amazing, no complaints at all. Every technician and employee we’ve interacted with at our property has been professional, knowledgeable, and genuinely great to work with. Highly recommend.

The worst experience ever! Why is it so hard to find a trustworthy air-conditioning company? This tech suggested that I replace my unit that was installed in 2019 and all the coils parts in the handler replaced in 2021 because he said a $200 part needed to be replaced and it’s no longer under warranty and then I need Freon, but he didn’t know where the leak was never bothered cleaning the drain which she was here to do and suggested that I replace my AC. I obviously told him I will get a second opinion and wasted my entire day waiting for him to get here to try to sell me a new AC unit. I will not be using this company going forward.

Justin was great! He arrived on time, got to work right away, and performed a thorough evaluation of my very old unit. He clearly explained the issues, backed everything up with photos and detailed readings, and offered a solid solution. I’m now getting a new unit installed, and I’m so impressed that I’m switching my AC service membership to Stephen K. Denny!