HVAC reviews in Lehigh Acres, Florida

Their customer service is superb. They kept me informed about the arrival time and the tech called me to let me know the status of the system after his evaluation
Very professional and accommodating
Would recommend

Rocket Cooling installed our new AC unit and did a fantastic job! The whole process from getting information on our different options to installation was seamless and easy. Customer service is top notch. We are planning to stay with this company and we will be recommending them to our friends and family.

First time homeowner. Made AC maintenance easy to understand and the quick and easy service takes one more task off my hands. Thanks so much. See you again in 6 months 😊

Joe was wonderful -- as he usually is! He is hard-working, honest, and knowledgeable. From now on, we will ask specifically for him because of the quality of work that he does.

Abel Hernandez, our recent service tech, was great - thorough, knowledgeable, and nice guy. Overall, we're very happy with Rocket Cooling.

Arrived in Florida at our home around 7pm recently, and immediately called for after hour service as our air was completely out and it was 85 degrees in our home. We did not get a response. Left message. We waited one hour and called again. Left another message. No response. No call-back. We had a miserable evening. The next morning we called at 7 am and did not get anyone to help. Left another message (third attempt). No call-back. We called once Rocket was open and was added to their long list of calls for the day with a service time between 3:00 and 5:00. I was told there was no guarantee that they could get here any sooner but we would receive a call from Joe the service tech at least a half hour prior to him arriving. Further, I was informed that they have scheduled MAINTENANCE CALLS ahead of our emergency call. I asked the scheduler to explain why routine maintenance calls take priority over an emergency call and she responded that’s how they do business. She had a cavalier attitude at best. She did not care about our issue or that the temperature was escalating in the home. By 3:00 the expected air temperature would be 93 with an even higher heat index. My husband has asthma and the heat triggered breathing problems so we had no choice but to call another provider to resolve.

The other provider said they were on the way which we were grateful. We received no advanced phone call from Rocket that they were able to service UNTIL they were in our driveway. Joe explained he was sorry for the numerous attempts and that was “ on him”. He said he was having issues with his app receiving calls. Shouldn’t the company have a better system in place when they are having internal issues? If they cannot receive after-hours calls then why advertise that they do?

The other company was already here engaged and ready to remediate the issue when Joe arrived. Several issues were found with the initial installation (that Rocket completed two years ago) and those issues were resolved by the other company. We have had Rocket’s service plan annually since they installed our system and have never had a problem until now.

It’s disappointing and unbelievable that Rocket charged us for a service call when we did not get ANY notice they were on their way. Until Joe was at our home. We learned that Joe was in our neighborhood a few doors away!! That is very poor service and we should not be charged $145 for the call! Joe never left his vehicle at our home. He just said he was at our property. We do not recommend Rocket Cooling! I have asked on THREE separate occasions for the manager (Jeff) to return my call without response. Without reservation, extremely disappointed in their service and would not recommend them to anyone!

Ryan, Max and the entire Rocket team did an amazing job under a very tight window of time. They were quick, yet thorough and great to work with. I would absolutely recommend them for all your HVAC needs.

Our tech was on the time that we were promised. Explain things in layman’s terms very friendly and seemed to love his job and appreciate it. we have to get a new system, and I think he was feeling our pain which was comforting. I would highly recommend your company

Joe just left my house after doing a six month maintenance on my a/c unit. He was/is great! He made me aware that in the future I probably will need a replacement unit, he just wanted me to know so I could save and plan accordingly. I hope he is going to be my technician every time.

Rocket technicians Mike Perrotta and Max Galic provided unplanned maintenance service on my HVAC unit yesterday. They quickly diagnosed the problem and quickly resolved it. Mike and Max were both personable, professional and efficient. Not only were they prompt, they arrived early and called for approval of their early arrival. Very happy with service from Rocket!

Our technician Ryan was a lifesaver! He was familiar with the unit and knew exactly what to do. We appreciate his expertise and quick service. 10/10

Joe came over and serviced our ac unit under our annual contract. He did a terrific job and was very informative when it came to the maintenance of our unit. I highly recommended him and the company.

Joel was very nice and considerate to our issue. He sounded very knowledgeable and tried everything he could to get us back up and running.

Rolly and his partner did a great job removing the old ac, installing the new one and programming the smart thermostat. Both were very courteous, timely and knowledgeable of the systems they installed. I would highly recommend Rocket cooling.

Mr Hernandez was polite and professional. He informed me the refrigeraterant levels were low and another appointment was needed to isolate and fix the leak. 20 minutes later my credit card was hit for $130.50. Then a representative called to schedule the next appointment. When I asked why I was charged another $130, she told me my $199 payment did not cover the diagnosis of “low refrigerant”. That what I paid for was a 14 point inspection, which he was unable to do. However the $199 annual membership clearly states “check refrigerant levels and pressures (see attached). I either want my $130 back and have that visit count against my 2 annuals, or my $199 back, as the $130 was what I was quoted for a single service call.

Great technician. He was on time and very professional. He diagnosed a major problem with my airconditioner and condenser. Had to be replaced immediately. Gave me full explanation and wrote a detailed report of problem. Arranged installation of my new unit. Gave me his card to contact him should I have any problems. Great experience

Brad was a wonderful person. Able to answer all of my questions and very positive. Everything is great 😃 thank you very much for Brad he was very helpful.

I purchased this brand-new home in June 2023 for my elderly parents. The AC System was installed by Rocket Cooling so when it stopped working Sept 24th, 2024, I called them. They were prompt, professional and worked to repair the problem. Then Sept 27, 2024, they had to return as it was failing again. Then Oct 1, 2024, it went down again, June 8th, 2025, it went down, June 26, 2025, down again, Sept 13, 2025, down, and finally Nov 18th, 2025, down again. Our technician Red explained that whoever installed the system (I guess he didn't notice the large ROCKET stickers on the unit) didn't install something correctly causing some wire to be crushed causing all these troubles. Rocket sent me a quote for a repair of this item for $350. I called and asked to speak with someone about this issue as I thought it strange that the company that installed the unit and their technician just said it wasn't done properly wouldn't stand behind it. But no one ever called me back. Then I've received two texts practically begging me to review my service. So here you go. This home is for my 92-year-old parents who are very sensitive to heat and cool and really don't need the aggravation of a new system having to be serviced multiple times. The multiple technicians...Ryan Hall, Fabian Kinatowski (twice), William Mooney, Cristobal Alvarez, Red Casey (twice) have all been very professional, but really how many times do some elderly people have to worry about their brand-new unit acting like its 100 years old?

I am delighted to provide my highest recommendation for Rocket Cooling services. Their caliber of service is exceptional, and I have consistently found all their technicians to be prompt, courteous, and highly professional. They set the standard for quality and reliability in their industry. I recommend them without reservation!

Joel is the man! He was very professional and able to resolve my issue quickly. He addressed all my concerns confidence. Highly recommend Joel and Rocket Cooling!

Ryan was exceptional. Air conditioners seem only to go down on the weekends, of course, and he helped me diagnose a few things over the phone. But then he came to our since there was more than one issue. No ordering parts - had what we needed on the truck. Everything got up and running quickly, and while he was here he sucked out the drains from both systems. He didn't have to do that. But did as a courtesy. You should use Rocket Cooling now that so many HVAC companies have gone corporate. Ask for Ryan!