HVAC reviews in Lehigh Acres, Florida

First of all I would like to thank your company technicians for providing such excellent service. Jeremy was very professional and he explained in details what was wrong in our unit. He checked and recheck our system before leaving, we can't be more pleased with the service provided. Jeremy is a great asset to your company. Keep the great work.
Andy and Ivette .

I had a great experience with One Way Air. From beginning to end, they were on time and knew their stuff. The technician, Jordan was friendly and service was fantastic. I would recommend to anyone who needs AC work.

I was extremely happy with all the individuals at one way air. The office, the installers were great and every call i made was addressed in a very timely manner. . Great manners and a very good work ethic by the installers. I feel very fortunate to have this company as my AC team. Thank you all.

Excellent communication both last year with the install of our AC system and the follow up since with the included maintenence contract. Everyone we've dealt with has been knowledgable and friendly. Today, Andrew was here for scheduled maintenence. He was here as scheduled, worked efficiently and explained what he found and what he had done. This was all included in our original contract. Andrew is a great representative for the company! One Way Air takes pride in their work and it shows in there great customer service.

Jeremy was amazing! He came out for a routine maintenance check and cleaning, and as a new homeowner (and new to Florida), I had a lot of questions. He took the time to answer everything thoroughly, explained things clearly, and went above and beyond. He even found some issues that nobody has seen or brought up in the past too. Jeremy was both friendly and professional, and I will definitely be requesting him for all future visits!

Highly recommend One Way Air!!!

Less than 60 minutes after my initial call (and this was a Saturday, too) Jordan was on site and at work. It took him 15-20 mintues to diagnose my issue, which turned out to be a defective thermostat. He didn't have a Wifi enabled theromostat along with him, which I needed. Having put in the original, I knew how to make that happen. Jordan to the extra time to make sure I knew which wires connected where, even drawing me a diagram! I was able to complete the replacement on my own, and my A/C is operating as it should.

Great comapmny, and an even better tech - thanks, Jordan and One Way Air :)

This company's service has gone from great to horrible. We paid for an installation of a new drain system and pump for the AC. They did not install a new drain system instead they attached a pump and a resavior to the old drainage system. They tried to cheat us out of money by claiming that was a completely new drain system. We had to call numerous times and passes from person to person. We were told by manager Cheryl even though they did not do the correct job they would not be correcting it that day. She scheduled the installation for another day. They were advised several times that the installation was not taking place on the new scheduled date as no one would be available to be there. This time they decided to enter our property without our permission even though we're adamantly stated the installation was not taking place. When their technician attached the pump & resavior to the old drainage system it caused water to spew everywhere. The tech advised us to go get materials at home depot & repair it ourselves as he wanted to leave early & had other jobs to get to. I had called about the leak and was told I need to speak with Cheryl the manager. Being she was unavailable I had to leave a message. Cheryl did not care that they were causing water damage to my property or that water was leaking for about 10 hours because she never returned my call. I was advised that Cheryl stated "that she was not returning my phone call and that she refused to send a technician to fix the leak" they caused. Laura was the one who helped and dispatched a competent supervisor to fix the damage. Due to Cheryl's lack of managerial skills and incompetence, Supervisor Jordan Suanez had to come to assess the damage at 10 p.m. He was given incorrect information about the situation and wound up fixing the leak which took less that 5 minutes to fix to avoid further water damage.

Andrew was very helpful and informative. He did everything he could to see what the problem was and try to fix it. Unfortunately, due to my own mistake, the handler was fried. Being that I just bought the house and trying to fix it up, he really helped me out with a good system at an affordable price! I am VERY happy with Andrew’s service, he even called me when he was in the way with an ETA before he got here.

I called One Way Air first thing this morning and spoke with Lucy, she was very professional, kind and considerate. She was able to squeeze my parents in immediately!!!
Jeremy just left my parents house. His communication was excellent with them and keeping me in the loop. Outstanding knowledge and professional demeanor. He'll finish the job on Friday, and we look forward to being life long customers!
Great Company to work with!!

I couldn’t be happier with the service I received! From start to finish, the team was professional, knowledgeable, and punctual. They quickly diagnosed the issue with my AC and had it running better than ever in no time. What stood out most was their honesty and clear communication – no upselling, just straightforward solutions. The technicians were respectful of my home and left everything clean. I highly recommend this company to anyone in need of AC service or installation – truly top-notch!

I had a issue with my AC not staying on and not cooling . I called OWA about 3:30 pm. The receptionist was very professional and told me that a technician would be able to come to my home within a 2 hour time frame. I got a call within an hour and Jordan got to the house. He was very professional, well mannered, and appropriately dressed . I explained the situation and he said he would check things out. He explained what needed to be done and began his repairs. Jordan kept me updated as he completed the work.
My AC is now working. I would highly recommend One Way Air. This was the best experiences I've had with a technician . I don't think you'll ever be disappointed using One Way Air.

Andrew Gutierrez was my service technician and he is a true professional. He was very well spoken and walked me through each and every part of the service as he was doing it. I highly recommend One Way Air and ask for Andrew if he is available, yes sir.

Rolando is an amazing Operations Manager! He’s extremely organized, quick to respond, and truly cares about making sure everything runs smoothly. You can tell he takes a lot of pride in his work and always supports his team along the way. He made the entire process feel easy and stress-free. Five stars all the way!

I had an excellent experience working with Rolando, the Operations Manager. He is incredibly professional, knowledgeable, and attentive to every detail. He ensures everything runs smoothly and always goes above and beyond to address any questions or concerns. His leadership and dedication truly make a difference. Highly recommend!

Jeremy did replacement of our quick disconnect for our air conditioner/heat system about a month ago. He noticed at that time that we had the wrong size circuit breaker controlling that box and recommended that we change it out or it could be a potential fire hazard. He told us what to purchase, which we promptly did. When the circuit breaker got changed it had already began to melt in spots. His observation and thorough inspection saved us what could have been a catastrophic event. Jeremy came back today to do our 6-month service contract maintenance on the unit. He was prompt, friendly, professional, knowlegable and efficient. We are glad to have him taking care of us and are confident in his service.

We just had our bi-annual inspection with One Way Air and we're profoundly impressed. "Five-star service for our technician, Mr. Luis Enrique! He performed our preventative maintenance today and was knowledgeable, courteous, and efficient. He took the time to answer all my questions and made sure everything was perfectly clean and operational for the upcoming season. It's hard to find honest, reliable service these days—definitely recommend!" We are very satisfied customers.

Ryan Hall was able to install a new A/C on my schedule. He and Max were kind and considerate.

The technician, Abel, was patient in answering all of my questions. Explained to me do's and don'ts. I will see them again for every 6 month maintenance program.

Ryan C. from Rocket Cooling arrived at our home within the time frame stated to fix our downed a/c. He did a thorough review of our a/c unit and gave us several options for repair. No pressure whatsoever for the higher cost options. After we reviewed and selected the option best for us, he went right to work and explained and showed us everything that was done. He was extremely friendly and efficient with his work. Would definitely recommend this technician and Rocket Cooling for your a/c repairs.

I have been complaining about not getting heat. Several of your Tects have been out to fix it, but it would might work for 1 or 2 days.
Carlos was out today and said there are 2 “heat wires, but 1 was not attached. Hopefully he solved the problem.

Very disappointing he told me I needed a new air conditioner or at least parts since I have a warranty and it would cost me over $2200 and I had a second opinion and they told me my air conditioner was fine.i don’t trust this company now .