HVAC reviews in Longwood, Florida

I’m very disappointed with the service I received from the technician who came to inspect my AC unit. The visit felt rushed, and unfortunately, the technician did not perform a thorough inspection. He didn’t even check the coil or properly diagnose the root of the problem. My AC unit continues to work intermittently—sometimes it runs, sometimes it doesn’t—which clearly indicates that the issue was not addressed.

I expected a more careful and complete evaluation, especially given the cost of the visit. Now I’m left with an unresolved issue and Definitely not the level of service.

Henack was professional, clear, and worked quick. He was able to get my dryer up and running in less time than I expected and was very pleasant during our initial phone call and throughout the visit. I am very appreciative of his time and expertise!

My only complaint is that I had multiple technicians come out to my house; on 3 different occasions from start to finish; due to miscommunication in the ordered parts, diagnosis of the problem, and then actual labor and repair.

There were multiple people involved in the repair. A 1st technician came out to diagnose the issue and order parts. A 2nd technician said the 1st technician ordered the wrong parts, so he could not fix it when he came out to my house on the 2nd visit. He then ordered the correct parts. A 3rd technician came out a week later to install the newly ordered parts but then had to puzzle piece together what the first 2 technicians had done.

I believe it would have been more efficient for the technician to remain the same throughout the repair job from start to finish to ensure consistency and integrity of the repair; however, in my case, had a different set of eyes not come across my problem, maybe it would not have been fixed correctly by the 1st technician.

chelsa, was super quick and professional. Sears service not so much. I advised them two times to bring a thermostat, they did not. Ms C obtained one from nearby store. Re Sears: an 8 hour window is not acceptable, particularly when wait is for AC in Florida. Time was not shortened till 45 minutes prior to start. Choice, called on Monday 6 am. Earliest time was Saturday? Not good

Tech communicated with me before arrival. Was amazingly friendly and very informative. The job was completed very neatly.

The process was a bit of misinformation on the arrival of the tech. The tech was very professional and informative.

I am quite disappointed in this young man, especially since he has known my parents for a long time. My mother is having trouble with the garage door opener, and instead of fixing it or ordering the necessary parts, he decided to give her the number of a third party to call for repairs, even though the issue is covered by Sears and she has already paid a deductible. To me, this feels like taking advantage of the elderly. I hope that if he lives long enough, he will come to understand the importance of compassion and honesty.

Technician Robert from Sears came to our home to check refrigerator.He took a reasonable amount of time to identify the issue. He was very kind,professional,and clearly explained the problem.He also scheduled a follow-up appointment to complete the repair so our family can continue enjoying our Sears appliance.

Did a maintenance check up on my refrigerator. Very thorough and explained everything. Very pleasant to speak with.

The technician George did a very good job on the installation, installing icemaker and rubber gasket. He’s very knowledgeable about his job and I would recommend him to anybody.

Technician arrived on time and completed the repair and installation of the ice maker in an efficient and knowledgeable manner. Advised us of the working condition of the ice maker and when ice would be available for consumption. Job Well Done, Thanks.

Nelson was excellent in every way. He explained my options patiently and thoroughly.

Enrique's service was 5 star and gave us the answer we needed. He also called to say he was on the way so we could be prepared. Great guy!

Richard was very professional. He advised me of the problem and what he is going to do to fix it. He explained what he did and told me he will reschedule another visit as the fix he did was temporary. He returned two days later. He kept me posted of the schedule and updated me along the way of his arrival. He installed the proper capacitor and again explained what he did! Richard is very pleasant to deal with!

The tech fixed the problem, made sure oven/broiler worked, then the range beeped and flashed F2 again, so he came back in, addressed that issue, and, after he left, I tried to use the oven and it immediately beeped to say it was ready, but the coils did not light up, and the same with the broiler! This is more than frustrating, because I had to reschedule 3 times because of 'no shows', and many unresponsive phone calls and texts. VERY POOR CUSTOMER SERVICE!! But it's not the tech's fault - he did try to correct the problem, and it worked before he left. He was thorough.

Rafael provided excellent service and was informative on every detail. We appreciated his professionalism and kind manner.

Audrey was great! Very kind, informative and efficient. I appreciate the care she showed to getting my unit back up and running and her helpful tips for continued maintenance. Great experience overall.

I called for a dishwasher repair on June. It was not repaired until Sept 12. I don’t even know if it is really working since we removed and changed to a new one. We cannot wait any longer. Sears send different technician most of the time and different technician and find different issues with the dish washer.

Not only did he fix the problem, he explained what he was doing and the cause of the problem. He was intelligent and personable. I would give him 10 stars if I could!

Sears technician Dave was efficient and friendly! He did a wonderful job with replacing the suspension springs on my washing machine!

Andry is the best service provider your Business will probably be the greatest ever you'll hire; now and in the future. His is right where you need him to be. Please promote

The technician believed the issue was resolved but so quick to leave. I was not happy with the service since it is blowing hot air. I have the tech on how long will it take for the A/C to blow cool air but decided to argue that understanding my question. The service was not good.