HVAC reviews in Miami, Florida

My building project has not yet advanced enough to comment on the product service, however, I can declare that the delivery via LTL carrier was very accommodating and without defect of any kind.

As an installer the pioneer system is great, and I have rarely had any issues. The last order I had went seamlessly. Thanks

As an experienced hvac professional, i found the site very informative and easy to pick exactly what i needed for my home. pricing and availability is very reasonable. Thank you for an easy transaction. Looking forward to testing and seeing how this brand performs.

Purchased Pioneer ECOasis 150, defective co2 meter and 4x as loud as advertised, 23-37db advertised, lowest settings were actually 50 and 60db on high. Customer support ghosted after trying to figure out a way to blame me and realizing they couldn't, continued to try to answer their questions and provide the additional details their leading questions asked. Steer clear of this company, you'll just end up with damage to your house and a nonfunctional but expensive paperweight with no recourse from customer support, straight up scam, should have done a chargeback.

These are excellent units that preform as well as any of the bigger brands. Delivery was fast and smooth. The temps have dipped bellow 0 several times in the past few weeks and this has worked flawlessly. 12000btu hyperheat. Western NY 12/9/25

Repeat customer order#pms170234 who is waiting for resolution for an out of box system failure on a brand new unit. This is out 4th Pioneer minisplit system and first one to fail out of the box. Unfortunately this system never worked once installed with error messages between the head unit and the outside unit. We verified though the pioneer technical support that our techincian hooked up all components correctly and this was a internal system board or fan failure. I fully understand mistakes can be made and machines fail BUT we have no desire to take apart the internal workings of a brand new never used mini split system to try to trouble shoot it failing out of the box. As the seller and manufacturer it is your responsibility to sell a fully functioning machine. We have been waiting for 3 days since calling customer service, technical support, and returns for a resolution. In the mean time we are enjoying the month of June in Atlanta with no air conditioning. We would like to return your equipment to you for replacement or refund. We have all original packing

Update 06/09/2025 I Look forward to hearing From Pioneer/ Parker Davis to work together to find a resolution to this issue. The original response from Parker Davis on )6/06/2025 @ 6:28 pm asking me to reach out to them to help me solve this problem with a Parker Davis email address has since been deleted by Parker Davis. Since your response has been deleted You can contact me and you have my contact information (email and phone number) in my original order information order#pms170234.
Update 06/13/2025 the response review from Parker Davis has returned and I have sent my 3rd email today 06/13/2025 asking for return or replacement of the non functioning hvac system to the email provided in the review response. My order was delivered June 2nd. So far this has been a 10 day voyage with no AC waiting for Parker Davis to replace the system or even follow up in writing.

We are completely outfitting our house with mini splits. They have been great to work with, really fast shipping and they make returns (had to return one of our ceiling cassettes for a bigger one) very easy.

Good Afternoon..... I ordered the 35000 BTU I can send you the number of the one you sent it's a 36000 Btu I'm hoping the inside is compatible with the 36,000 Unit?? And will work with the wireless add on unit we have Purchased. I haven't installed the unit yet. Please Let me know about the difference on the 35,000 and 36,000. BTU UNIT differents?? Thanks 😊

My 3rd unit, they work great and always ship quickly. I have not installed the last one yet, finishing up garage but sure it will go in perfectly, if not Parker makes it right.

this company sucks. i have a mini split unit that is less than a year old. after waiting on the phone multiple times for an excessive amount of time i finally talked to sales staff, i told him the parts I needed and explained were in Texas and needed the parts quick. he explained that the fastest shipping possible was 2 days. I agreed and provided a card number. 2 days later the ups man has come and gone when I call and wait to talked to a customer rep I was informed they shipped it regular freight. Wednesday-Monday. their staff are not friendly at all. this is my 6th Mini split system all different brands and i will never buy another system from this company

So far so good. Installed it myself. So far no leaks.

We ordered the 18000 btu Quantum hyper heat mini split and it was delivered within 7 days and we ordered the hood and stand for outside unit and it arrived within 7 days. We are are happy to say everything was delivered and unharmed, have not got it installed yet due to installer being booked, but he did say very soon. We can not wait to have it up and running. Pioneer is been great on delivering as promised and i am sure we will love our new unit as soon as it is up and running. Thank you, Bob & Vicki Goble

I've had the minisplits installed for less than week. Cannot get the wifi or this error code to go away. I've called 5x during this week. I've been told 5 different times that someone will call me back or send me an email about the wifi setup process as the manuals set up process does not work. NOBODY HAS CALLED ME BACK. Horrible customer support base. Im finding this out only 1 week in and it has me very worried.. someone please help me so I can delete this review

Update 10/7/22 They eventually helped me out and solved my issues but am leaving the review as 3 due to the time it took to be resolved also the time I wasted being on hold, being misinformed, and told several times I would be called back which I never was.

Update 11/13/23

Have had more issues with my hvac system. I have reached out 3x in past few months. No response at all. Overall just a poor customer service base. I am convinced they have all fake reviews showing positive

Fantastic customer service, customer service you don't see today. I placed a mini split order 1 day, and ordered additional brackets the next day. They caught the fact I didn't need those brackets, called me explained and we canceled the 2nd order. No returning stuff I didn't need. I ordered more line set covers on a 3rd order, the box arrived completely ripped open and damage to product. Pioneer immediately sent new without waiting on the return of damaged product. Next, they were excellent when I called for assistance on registering the product and a second call with help on finding the 3rd filter. Very friendly, helpful, easy to deal with, and prompt!

Had a few hiccups with 2 dual zone 27k systems. First hiccup was a missing line set. I called customer service and within one minute I was speaking with a living, breathing human being. She said they would send another one and within 4 days I had it. Second problem involved a leaking service port valve. I called customer service and, again, I was talking to a real person. Nelson Mendez was who I ended up working with and he was very professional, courteous, and helpful. After a thorough troubleshooting session over a couple days, I sent a video of the procedure I was asked to perform which clearly showed that the valve was leaking. There was no hesitation on Pioneer's part, they agreed to send another condenser, allowed me to return the original after I received the replacement, provided ample documentation and did what they said they would do within minutes. I installed the new condenser with no issues at all.
If you want GREAT customer service, and you want to work with real professionals, I couldn't recommend this company enough. They're a great example of what customer service should be. I've not used their mini splits before, I hope they are just as good as the service has been. If so, I will be putting a couple in my daughter's new house and I will recommend them to everyone I know who has an hvac need.

Would recommend this mini split! Came with everything needed to instal. Vacuumed great and had enough Freon to charge its self. Helps keep my shop warm and I don’t have to worry about using my wood stove 24/7 now.

I’ve ordered a lot of these mini splits and they are awesome. Highly recommend. The only complaint I have is the instructions for the condensate pump

Unit up and running and very satisfied with performance. Very fast delivery and web site is great. Only suggestion I have is do not use fiber glass tape to outside unit because the tape is very hard to remove from top of unit.

We installed an 18,000 BYU WYT series mini split in our cabin for heating and cooling. I found the online installation video in the support tab of their website to be very helpful. The manual and installation accessories that came with the unit made the process easy. We have used the unit for heat and for air conditioning in the first few weeks and are very pleased. It is quiet and has many optional settings to make it very functional.

Exceptional customer service and products. Warranty department is by far the best in the DIY industry. I have used them for several installs in the past 6 years and just ordered for another project. Keep up the good work Parker Davis!

I’m really happy with my new AC. I was introduced to the brand thanks to a friend of mine. Pioneer has been a reliable brand so far, and the customer service has been excellent from the start. I installed the unit via the instruction video on their website and it is easy to install. Whenever I had a question they answered quickly and clearly, which I really appreciate. and the phone app makes controlling it from anywhere super convenient. For the quality you get, the price is honestly a great deal. It feels like I got real value for my money. Definitely a solid choice.