HVAC reviews in Miami, Florida

Very professional and prompt service. I received a text message letting me know exactly when they would arrive and they were very thorough and polite.

Central Comfort Air really came through for me. My old AC was a nightmare it would stop working randomly, the humidity would shoot up, and it ran the fan nonstop without cooling. With a toddler at home and being 7 months pregnant, those two weeks without proper AC felt endless.
I finally called Central Comfort in the second week, and despite my HOA making everything difficult, they got my entire unit replaced within three business days. They were professional, patient, and fast.
It’s been a week with my new Trane system, and the difference is huge. I’m so grateful to this company for getting my home comfortable again. Highly recommend!

Our restaurant’s air conditioning system malfunctioned, and we urgently required emergency service. I contacted Central Comfort Air Conditioning, a company that claims to be licensed, accredited, and in business for 28 years. The representative who answered the phone, Jessica, assured me that a technician would be available within an hour as he was finishing another job. I provided all requested information and received a confirmation text for the scheduled appointment. I also asked Jessica to share my contact details with the technician, which she confirmed she would do.

However, after waiting over two hours—well past the expected time—I called again. Jessica answered and informed me that the technician was on his way. I reiterated my request for the technician to call me upon arrival, and she once again agreed.

Approximately 20 minutes later, Jessica called back to say the technician was having difficulty finding valet parking and was looking for a spot. This explanation was concerning, as our restaurant is located in a downtown area with two large parking garages and ample street parking. Additionally, there is no valet parking near our location. I immediately asked her to have the technician call me directly so I could guide him to available parking. She agreed and ended the call.

Moments later, she called back and informed me that the technician had left because he was unable to find parking. At no point did the technician contact me or attempt to call. I had been waiting outside the restaurant and did not see any service vehicle pass by.

I called Jessica again to request that the technician return. She said she would try, but I never heard back. When I called a final time, a different representative answered. After explaining the situation, he said he would make a note in their system and ask Jessica to contact the technician again. By this time, it was nearly 7:00 PM, and I still received no follow-up. Later, at 1:44 AM, I received a text notifying me that the job request had been canceled.

This experience was extremely disappointing. The lack of communication, professionalism, and follow-through was unacceptable, especially given the urgency of the situation and the discomfort of our guests due to the heat. Based on this experience, I cannot recommend Central Comfort Air Conditioning. Despite their long-standing presence in the industry, their customer service fell far below basic expectations, and there was not even a courtesy call or apology from the technician.

Businesses like this don’t deserve the trust of good paying customers.
If I could give them a lower rating I would.

AC Tech Jose Calderon was very professional, very patient in explaining all that he was going to do to fix my AC problem. He is very knowledgeable and kind, never rushed; your company is very fortunate to have a great and respectful employee within your company. Thank you Jose for coming in so late in the day to help me. Kindly, Brenda

Excellent customer service. Straightforward no-nonsense diagnostics and repair or replacement advice. Cooperative in scheduling, reliable (they do what they say they will do), and efficient once at work. All the while courteous and pleasant.in all interactions. Highest possible recommendation. Special thanks to Gina, Carlos, Cynthia, and Christian. Thanks!

Today I was very disappointed with the support I received.
I had my AC unit which I purchased brand new from Central Comfort Air Conditioning sometime a little over a year ago which stopped working. I called at 6pm and they put me on hold to schedule someone to swing by to get my unit working again.
They came back in the phone and scheduled me in with a technician who was probably 18 minutes away from me based on the cross roads I was provided.
About 35 minutes after he called me back to tell me the technician was no longer coming.
It was clear to me that the tech chose to skip this service call to go home as it was end of day.
I can understand that. But I spent almost $20,000 in a complete bore system with a brand new top of the line humidifier and redid all my ductwork based on their recommendation at the time. So I was surprised to see that the service promised was one cancelled and 2 they couldn’t replace the service technician with another after hours.
So after all this investment and promised warranty and coverage and all, it became clear that this company first should have an emergency or after hour service. We live in Florida with 100 degrees weather.
And second cancelling on your clients 30 minutes after with no other alternative and leaving me to toast in the heat was rough.
Anyways. I called another company and they came.
Sorry for the low ratings.
I think if you want to be a reliable company.
You first have to be reliable

Not a good company at all be very careful when calling this company I explained to the dispatcher that I had already had a diagnoses for the AC tho its okay I needed Freon the technician came n said “no” he couldn’t do less Freon had to put 6tons 600 dollars couldn’t do less wihile dispatcher gave me a different answer. 95 dollars for diagnoses for nothing n 5 min visit n obviously wasn’t paying 600 bc I have to replace coil first. Don’t trust nice words we can do?

Patrick and his team provided good service. Jessica was especially helpful with pricing and product knowledge.12/31/23: Edgar was kind enough to visit on New Year’s Eve to troubleshoot the HVAC heater, which wasn’t installed previously. The heating element needs a bracket. Edgar was professional, knowledgeable, and helpful. The bracket needs to be ordered to complete the installation.

Outstanding service!! It took them 15 minutes to find a problem that another company could not solve over two visits. Patrick rocks!

Amazing job! I had so many issues with the association not opening thr door when the technician would come and they handled it so well. On top of this, they worked so fast and efficiently. I loved their professionalism as well. I’m beyond grateful of their prompt work because having no AC during the summer is brutal. I’m beyond happy and would recommend them with our eyes closed!

The overall experience was great. Spoke to Cynthia and she gave me the estimated time of tech arrival. Howard showed up in a timely manner as estimated between 3pm-5pm. He was very professional and honest. I appreciate his emphasis on labor warranty and maintenance. Which was well explained. Thank you for your input and help.

Carlos is an excellent and with a lot of knowledge Explained the whole process’s procedure Did a complete system assessment and explained about options to get a better performance of my system.

He will me my go to tech on all my future HVAC needs

Today Patrick arrived in a timely manner. He installed my new OEM Part in a Jiffy. He also reconnected my Honeywell Thermostat. He was efficient and thorough. Productive with little wasted effort, also careful and friendly. Central Comfort Air Conditioning is my New Home for all of my HVAC Service. Outstanding customer service. With Gratitude.

If you are tired of the typical Miami ac companies that promise and don’t deliver then you will definitely want to hire Central Comfort! Alex and his guys are the best, they are extremely knowledgeable, clean and fast! Don’t go with any other ac company. This is a one atop shop of pro’s!

Ariel arrived on time and was very professional, knowledgeable, and very nice and checked our system thoroughly. We highly recommend him and Central Comfort.

Great communication which is very important since I'm out of state. Knowledgeable and honest. Highly Recommended. Especially since they're having to clean up someone else's mistakes!

Ms. Cynthia and Carlos were amazing helping getting my air back on in no time. The way that they manage to handle my situation was top notch in a very short amount of time. I appreciate it. A lot! Both very professional ( Cynthia) over the phone listening to my concern and Carlos fixing the air conditioner and being patience with not so courteous manager building ( Angie Diaz). Thank you both for your patience. Highly recommend. People in general at their job they do the least but they both went above and beyond to help my family. Thank you 🙏

Howard, has consistently serviced my unit. He has done an exceptional job every time, Central Air is very fortunate having him as part of their team. His professionalism is truly outstanding. I give both him and Central Air a perfect 5 rating for their continued excellence.

Service was excellent. A gentleman came the day before the repair to diagnose the issue, then a tech came the day of the repair and fixed the leaking issue. Both gentlemen were very polite and respectful. The ac tech came on the day of the repair within the time they had promised. He was very knowledgeable and precisely changed the parts that were needed. The leak is gone!! Thank you guys!!

Had a regular maintenance visit for my central A/C system. Technician Ivan Perez was on time and very professional as usual. Great job and reasonable fees. Highly recommend Central Comfort Air Conditioning!

Crew arrived on time, professional, explained every step throughout the maintenance, no pressure selling as advising on additional services to consider.