HVAC reviews in Miami, Florida

Wow, these guys take unprofessional to a new level. Put an order in on the 6th, a week later I hadn’t heard anything about ETA so I started emailing and calling them. I sent them at least 5 emails, and called them as many times. Never got a single response, and never got thru to a human being in customer service. I finally had to cancel the order two weeks later as I had no idea what was going on with their end of things. I couldn’t even get them to acknowledge my cancelation and had to open a complaint with PayPal.What a waste of time!

Ordered on June 13 and no response after multiple phone calls/voicemails/emails. I also happened to have a large fraud charge on the same credit card the day after I disputed my charge with these clowns. Don’t make the same mistake, go somewhere else and avoid these people.

Cheaper than many other companies, and good quality material . Will continue using them.

If you want your unit in a timely fashion, use someone else. If you want any customer service, then use someone else. Unit shipped well outside their expected 7 day maximum. No response to calls or emails. I'm a contractor and certainly won't be using these useless lot again!

I needed a water heater faster than normal. Saida was up to the task and I was able to pick it up at the mfg point of origin.
5 stars for service. They really treat their customers right.

I was honestly clueless about which unit to purchase so I called for assistance. Great customer service. Got the help I needed to purchase the correct unit for my garage. Thank you Rodolfo for your time and patience.

I purchased a tankless water heater and it was the best decision, now I have more space in my laundry. The customer service team was very helpful with all my questions im order to purchase the correct and best tankless heater.

DO NOT Purchase here from this site!! Putting my order #6049 on here so they can't try to say i didn't purchase in their reply. Also will post emails confirming i bought from the if needed! The Product looked fine when it came in, had an HVAC Certified Tech install the unit, then it did not work with only the "operation light" coming on and blinking twice. They referred me to Tech Support and tried calling at least 35 times with my technician present and also emailed them with NO repsonse! After calling many times as mentioned, finally got Tech support and they were not helpful at all, and actually had NO idea why it was doing that and could not help at all! Went back to the company and they tried to only give me a return with 30% restocking fee an of course tried to reip me a new one with $486 in shipping charges! Wow, what a sham! Ended up disputing the charge on my credit card and will see how that goes even though their website says NO HASSLE returns....lol....right...you mean no hassle for them! they end up refunding couple hundred dollars for nothing. TERRIBLE product and TERRIBLE people to deal with! No customer service skills at all, not worried about anyone after the sale obviously since i'm in Virginia and they are in Florida!

Order a unit on April 14. Tried to contact many times via phone, email and even Amazon store and I couldn't get someone to call me back. There's no excuse for going silent. We can all answer emails and phones from home. I will have to contact my bank to dispute the charge on my card which was charged right away but unit was never shipped and it's May 30 today.

My experience was horrible. Do not order from Heat And Cool. I ordered on July 13th and its July 25th and no one can tell me why my order still hasn't shipped! Unacceptable! I have had time to order from another company, install my new AC system and still haven't heard from Heat And Cool. BEWARE.

Update:
I finally got in contact with them via the chat feature on their website and they were very helpful.

I purchased a mini split but got the wrong length of install kit tubing. I sent my first email to try and get a replacement over a month and a half ago and have still not been able to get a response from these people. It seems they have abandoned their business.

Would recommend highly. Ordered new furnace and central air unit. The company kept me updated on shipping. Units came on time one small problem with conversion kit. QUICKLY addressed and settled. Again if you’re looking for a new system you won’t be disappointed.

This is my third time purchasing from Heat and Cool over the last four years. The product is performing flawlessly, the customer service is excellent too, technical support is always available and willing to help with any concerns. I will be purchasing a mini split unit next year for my garage. A++

We ordered a split unit from this company, largely because it said that the unit we were ordering was IN STOCK and SHIPS IN 24-72 HOURS. It's ten days later and I have just been told that 'It should ship later this week or early next week'. Just a blatant lie on the website. The customer service people are friendly enough, but state that they know very well that they 'try to ship in 7-10 business days' as a policy, further illustrating that the timeframe is just a blatant lie in black and white, all over their website. I havn't even got the product yet, to review that. I just have six employees dripping sweat here, that I have to let go early the last two weeks and probably this following one, because I made an uninformed choice based on a lie on this website. Very unimpressed. Be informed, find another vendor, and probably contact them to check their actual availability.

Recently purchased a Daikin Mini Split system. A few hiccups with the order but Yosbany, Rene and the rest of the team were fabulous at quickly getting everything perfect in time for the installation. I would highly recommend working with this company. Their customer service is outstanding! I've had the system up and running for a couple weeks now and everything is running great! 5 star company!

Complete scam of a business. I ordered an AC/Heater wall unit that was listed "In Stock" and had not recieved in in over a month. Many emails and phone calls hade gone unanswered. Finally recieved a call from Yosbany Santos (employee #518) and they advised they were unsure why I hadn't recieved the unit. They "called" the manufacturer while I was on hold and said they were advised of a delay and it would be 2 more months until delivery. They said they were not aware there would be delays. I asked to speak to Yosbany's manager and he advised that higher managers "do not speak to customers" He stated his managers name is Marvin. Yosbany was unable to provide any explanation as to why an item listed as "in stock" was not actually in stock. The only resolution offered was to cancel the order or wait 2 more months for the item. Bad company, terrible customer service... Buyer beware!

I still have not received the wall sleeve or aluminum grill from an order from July 6th. Its over a month now. I have an ac/heat unit that I cant install sitting here in the July and August heat. I ordered from here because the unit I wanted was listed as in stock on the website and I needed it asap. It ended up being out of stock. They also dont tell you on the website that the wall sleeve and aluminum grille ship from the manufacturer which would be nice to now to avoid being in my current situation. There is zero customer service. No one ever answers the phone or gets back to you in any way. You never know what is actually happening.. if anything. This company is terrible and I will never use them again. I never write reviews online and I will make sure this bad review is everywhere possible.

Do not use!!!! I ordered a unit from this company that had conflicting information in the website. the website stated the unit was multi position but turned out to be vertical only. after bringing this information to heat and cool the manager called me a liar and said it was my fault and i was responsible for paying for the replacement. after i hung up they decided to change the website to add the word vertical. when i confronted the manager with this information he denied that they changed the website and said it was my fault for ordering the wrong unit. (please see attached screenshots) . luckily for me Goodman came to the rescue and offered to pay for the cost of replacing the parts necessary to make my unit work with my configuration. (THANK YOU Goodman FOR CARING ABOUT YOUR CUSTOMERS). bad news is that even with Goodmans help Heat&Cool has still not sent me the replacement part necessary after 2 weeks since i sent the wrong parts back to them. Also i noticed that many folks on this review board have had similar experiences and i wish that this review had shown up when i was looking at Heat&cool initially, however the google reviews for heat and cool don't seem to show up for some reason and i wish they had because i would not have used them. hopefully this review can spare someone else the same fate. in conclusion i followed all the right steps, i went to the manufacture website to verify who was an authorized dealer and found heat and cool that way, also the website at first glance was well put together and seemed professional, however after making the purchase i soon found out that nothing was what it seemed to be.

Every time I had a question or concern, they were very helpful which made this buy completely easy. I also received exactly what I wanted. I will definitely order from this company again!!

I bought a DIY Klimaire 36000 it was easy to install after reviewing the YouTube videos on you tube. One of the copper lines had a defect under the insulation so it was hard to see. their costumer support went to great lengths to make everything right. Even after a year.

I have to say, I was worried with all these reviews but a friend highly recommended me this site so I listen to her because I trust her. We recently purchased a DIY Klimaire brand because it didn’t need a costly HVAC. I’m glad I listen to my friend. My family and I are very pleased with units. We highly recommend them. Like my wise friend said only upset customers leave low reviews. Definitely will purchase from them again.