HVAC reviews in Miami, Florida

Sent a unit that the compressor would not turn on at all. Told to contact Goodman which wants me to diagnose and troubleshoot. I bought this as a new unit and expect a new unit. Zero help from customer service. DO NOT RECOMMEND THEY WILL RIP YOU OFF

WARRANTY FRAUD. Terrible company, don't do business with them. Horrible customer service and won't honor warranty. I had to file a complaint with the Better Business Bureau to get a response on a mini-split system that malfunctioned after only a year. They required I have a licensed HVAC tech diagnosis it, which I did. After sending them the diagnosis they refused to ship me the part unless I gave them a positive review. I told them after the problem was corrected I would post a positive review. They won't send the part which is covered under their warrant. That's warranty fraud.

Buying a high ticket item on line is a bit frightening. After purchasing my complete Goodman furnace and air conditioning system, I was more than nervous due to reading some less than complimentary reviews for this supplier. I have to report that so far I have nothing but praise for this company.
I called the company several times prior to making my purchase and also several times while I was waiting for delivery. Each time I spoke to the sales department and they were extremely helpful.
I ordered the system on January 30, 2021 and received it today, February 15, 2021 via FedEx ground who were also wonderful. So that is a 16 day turn around from Florida to Pittsburgh; not too shabby for such a big ticket item especially during COVID and also extreme weather in our area. I am very pleased.
All items were well packed inside boxes except the furnace which had a more open style packaging, but still packaged.
They had a good price and also offered financing with Bread.
So unless any of these items turn out to be a dud, this is a very happy ending. The company fulfilled the order in good time exactly as ordered.
As I have previously stated, I had read many reviews and some were very bad, which had me flagged. However, I can only speak from my personal experience which has been totally excellent. They were responsive in every way and I received exactly what I ordered. I would not hesitate to order from this company again.

Had my package showed up damage called them immediately emailed them pictures said they would replace called them two weeks later. Got the same guy oh, they haven’t taken care of this yet. No they had all the information just didn’t do it. I said to make it right why don’t you do expedient shipping? All I need is that part to finish the job and get paid, I assume they ship the part because I have a FedEx tracking number but it’s still going to take it a week to get here. Thanks for nothing heat and cool.

Recently, I reached out to your customer service team seeking guidance on purchasing the right air conditioning unit for my needs. I must commend your team for their professionalism, patience, and expertise throughout the process. They provided me with valuable information, answered all my questions thoroughly, and ultimately guided me to make the correct purchasing decision.

Had an issue with the unit I currently had at my property. Reached out to heatandcool and was connected to their sales rep. The sales rep was very knowledgeable as he was an experienced hvac installer himself. He helped me locate a local contractor to install and also provided me with multiple options. Had no issues with shipping as it arrived right on time. Best decision I’ve made so far!

I was skeptical on buying a mini split online so I called Heat and Cool. I wanted to be sure the company was real and if I can buy since I'm not an HVAC installer. My call was answered by a young lady that I must admit was very knowledgeable. I provided details and she provided me a series of options. Definitely impressed. To top it off, free shipping. I will continue to the buy from Heat and Cool. They earned my review.

This company replies to emails with AI responses that don't make any sense. Then they blame you for telling them that their system is terrible. Find another supplier.

Devin the technician was excellent. I was charged an extra $105 because I called for a particular problem rather than maintenance service. Then, I was charged $165 for a float switch that is less than $20 on Amazon.

They stated it is a 90-day return. I bought 2 machines, and needed to return one of them. When I initiated a return, the answer was $350 for shipping back, and on top of that $ a 100 restocking fee. [The machine was $589, so basically it is not returnable!] and it can not be opened! so watch out with them, not presenting facts.

I bought a filter, and they didn't send a shipping date. I emailed, and they send nonsense AI email responses. Then I left a bad review through their own email review request, and they replied that they shipped it, as if this addressed the problems. It made no sense. Avoid.

Do not buy a mini split from these people. Bought a Goodman through this company, and they sent, what seemed to be a refurbished/previously "handled" unit. My A/C tech installed it, and the inside unit worked fine for about 4 hours and started making a crazy clicking noise. Called them, they said "it was installed" so have to contact Goodman.

If I could leave more stars I would. Called heat and cool directly and my issue was resolved very quickly and professionally thanks to Lisa and the warehouse. Great customer service issue resolved before shipment and answered all my questions. Will update when item arrives. Cannot post another review but I can edit this one. They came and they are installed and they are great keeps the house ice cold and very efficient

Lo recomiendo 100% buenos precios En los equipos y accesorios para los aires, acondicionados y un buen trato

Exelentes

Excelente atencion

Buenos precios

Muy bueno

Lo mejor de lo mejor y buena eficiencia

excelente, hay lo que necesites...

Lo recomiendo , buen trato,buena atención del personal