Reviews of local pros in Naples, Florida

We have used First Choice Cooling & Heating for an air handler install and also for service and maintenance. The company is responsive, trustworthy, and extremely knowledgeable. Their technicians always treat our house as if it were their own. I would highly recommend First Choice to anyone needing AC installation, service, repair, or maintenance.

Very happy we chose First Choice for the installation of our new air conditioner. This was installed while we were back North for the summer and our home watch person said that John couldn’t have been nicer. When we returned, John was so accommodating and made a few return visits to our home with questions we had with our new thermostat. Jose, on his team, was out this week for a 6 month check. What an asset to the First Choice team. ⭐️⭐️⭐️ ⭐️⭐️

Called John to repair our AcuaCal pool heater. The tech arrived the next day on time. He was terrific. Not only did he solve our issue but explained the cause and what he needed to do. Pricing was very fair. Easy to recommend First Choice Cooling and Heating

Came out the same day and changed our thermostat for us. John was friendly and responsive. Highly recommend.

First Choice was great to work with! They answered the phone immediately on a Friday at 5:00. My son and family arrived to our empty condo and found it to be 87 degrees inside. First Choice immediately sent someone out to take a look and fixed it that evening. Their professionalism and responsiveness will definitely make me call them again next time!

I truly want to thank John and his staff for impeccable service that you don’t really find too much these days, but when I called him with troubles with my air conditioner, he was here in a heartbeat he handled and serviced my air conditioner, and I am very pleased with this company have dealt with other companies before, but this is truly a company that gives amazing customer service hard to find these days but thank you John and keep up the good work I will definitely recommend you

From beginning to end, First Choice was AMAZING!!! John helped us decide on the perfect unit for our home since we needed a full new ac (or 1st ac made it over 20 years!) So it was really important to us to get the best rated ac possible.
When Jose came to check our old unit, he tried everything possible to get it up and running and explained why it needed to be replaced perfectly.
The installers were both kind, professional and purposeful. They realized the air handler had gotten dinged up, so they went right away to replace it before installing it. They finished in record time, even with the hiccups. I HIGHLY recommend calling John for all your cooking and heating needs!!! I would give 100 stars if I could!
Thank you First Choice for getting us back to cool in no time!!

We had First Choice Cooling & Heating out because our breaker kept tripping and shutting down the AC. Emmanuel, our tech, was fantastic. He was super nice, polite, and kept me informed every step of the way. He knew his stuff, and I appreciated how he answered all my questions. The price was very fair, and he even put on booties every single time he came inside (and took them off before stepping out!). Now the AC is running perfectly, with no interruptions, and we’re piling on blankets at night! Highly recommend.

John is a responsible and ethical owner. Very fair in pricing and takes care of you like it is his own home. His staff is friendly, neat and explains everything. Highly, highly recommend First Choice!

My AC stopped working on a Friday evening. John was there in under an hour, quickly diagnosed the issue as a broken AC compressor. Once the part arrived, Jose completed the job on the weekend and got us up and running in no time. Great company of professionals and I’ll be using them in the future

Incredible service at incredible speed! John arrived quickly for a quote for a new installation. He was patient and knowledgeable with everything and happily answered all of our questions. Our biggest surprise? We got the new system installed the very next morning! A godsend in this brutal Florida heat!

The installers were very nice and respectful of the property. The work area was nice and clean after the install and the quality of the work was evident. Everything from the people to the service was amazing.

First Choice Cooling & Heating was great to work with. The y took care of the Air Conditioning Installations for my house, the technician was super nice and super professional. I highly recommend the, for anything to do with HVAC services!

John and Chris did an awesome job! They were very responsive, solved my problem quickly, and did exactly what they said they would. They truly go above and beyon. Highly recommend their HVAC services!

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I can’t say enough great things about First Choice Air-Conditioning and the owner, John May. I’ve worked with John personally, and he runs an outstanding operation with five top-tier, full-time technicians who are reliable, professional, and highly skilled. I trust them with every one of my customers who struggles with humidity issues in their homes—and I would use no one else.

Their responsiveness, attention to detail, and commitment to doing the job right the first time truly sets them apart. John is honest, knowledgeable, and always goes the extra mile. His team is courteous, on time, and delivers exceptional service every time.

If you want the best in the business, this is the company to call. I recommend them without hesitation—they are absolutely first choice for a reason!

Fast responsive no-nonsense service. Quickly diagnosed and repaired my issue for a very fair price. I’ll be using them for my bi-annual service now. It’s obvious John wants your business and his work speaks to that as well. Why would I call anyone else.

John and his crew are amazing. They came out right away at 9 pm to diagnose our system and provided temporary AC units to get us through the night. The next day they came out and fixed it. They are prompt and professional. Highly recommend and affordable.

I recently had two Mitsubishi 1.5 ton mini split units installed at my house, I am so impressed with how quiet and efficient these units are at cooling a space. First Choice Air Conditioning company was great at communicating about the estimate, availability and explaining the equip needed. John May showed up right on time to start the install, and his experienced employee Chris finished the installation. Each time letting you know the steps until completion. The units cooled my house down in about an hour after being turned on. I am absolutely thrilled with First Choice and will recommend them to anyone who needs any cooling and heating needs.

Heat went out Thursday night, emailed First Choice,response was fast. John showed up early Friday morning.quickly diagnosed the problem,explained it clearly and made the neccessary repairs. Very fair price.Problem solved. Was extremely nice and total professional. Will definitely call again for any future issues.

First Choice will be your last choice when looking for an AC company. The owner, John May, is reliable and dependable as they come. It wasn’t until I saw him standing on the roof of the building next to where I live in the Vanderbilt Towers that I realized John and his whole team were holding down our community, and our temperatures, in a real special way. They came by and did a duct cleaning in mine and my neighbors units, his guys Eddie and Chris did a great job!

I always look for small family owned companies. This is one of those. John the owner, has an amazing crew. Eddie and Chris are his installers. They are knowledgeable, efficient, extremely experienced and all around wonderful guys. I highly recommend First Choice.

As the owner of the company, John May is very involved in the services he provides, whether it be general maintenance or complete HVAC installation. We required the latter, and we couldn't be more pleased with John and his team. John provided us with a consult, a thorough inspection, the options that we had, his best recommendation using the benefit of his knowledge and experience. His price was very fair, and he remaind on the job until it was done and we were completely satisfied. We've contracted with First Choice Cooling & Heating to service and maintain our system. We would refer and recommend John May and First Choice for your HVAC needs.
Arlene and James Santangelo