HVAC reviews in North Miami, Florida

Stephan was amazing! Very kind and knowledgeable! Thank you for sending him!

After 5 cancellations of service appointments which was so frustrating. I stayed home for for 5 days!!!!
Sears finally sent 2 technicians that knew exactly what was wrong and they repaired it

Johnnie did an amazing job. He is courteous, professional and a benefit to the company.

Our 10-year-old Kenmore dishwasher had a small drip leak during wash cycles. Other than the drip, the dishwasher still worked well. Falsely assuming that it would take a minor repair to fix the drip, we contacted Sears Appliance Repair and scheduled an appointment. We were aware that there was a $129 charge for a technician to come out, but getting our dishwasher repaired as opposed to buying a new one for $700 seemed reasonable. The first thing our technician did was to pull out a Sears Protect Home Warranty flyer. He then checked out the drip and calculated that repairing it would cost $768, more than the cost of a new one. I declined the repair and paid the $129 service charge. Before leaving, he asked if I wanted to get the Sears Protect Home Warranty. My guess is that the primary responsibility of the Sears repair technicians is to get customers to sign up for a home warranty. Based on my experience, I will never buy another Kenmore appliance and will never call Sears Appliance Repair service.

Richard was polite, equipped and capable. He identified and fixed the problem in short order. .. Thank you

Brandon was great! He was able to fix my refrigerator quickly and very knowledgeable

Nelson was very knowledgeable and professional. Very honest and explained in detail what my repair would cost !! I decided not to pay for a new mother board (computer )’
My fridge is a 2006. !!! Also we may have an electrical problem with our electrical outlet !!
Thank you NELSON !!

Moses was amazing
The best technician that I’ve ever had in the last 20 years. Excellent communication, very courteous and super helpful and very good technically
Thank you, Moses. The company is lucky to have you.

I wish i had never purchased this extended warranty. My dryer was not drying because there was too much lint. I spoke to scheduler and explained that. I was also texted to confirm the service in case parts needed to be purchased. Again i explained that there was lint build up and it needed cleaning. The technician came out. I was charged the $100 deductible and told that he did not do that service. I was so upset! Its fine if its not covered but they should have told me that the two times i explained the problem. I asked to be reimbursed and was denied. I prefer to pay for the repair than pay for a service where they do not value their customer

Tech was very professional. Service took over a month because they were waiting on parts. Nobody called me to let me know it would be some time. So, tech 5 stars, but service 3 stars.

Very bad !! The 2nd service was never accomplished !!
called 7 times because the technician arrived to a different building, he never called me when he was out in the street, just send a picture of a wrong address and said I was not at home.
My fridge is not working well since October. Terrible service !!

Service repair price to fix the appliance was too much that I could buy a new one with that service price the technician was good

Tech knowledgeable but the price for part and service was more than the original new price. Paid $800 and repair was 1100$! Did not agree to the service.

Did a great job! Matt the tech fixed the problem, explained everything clearly and very polite and friendly

The technician was very professional and fixed the problem. Great service. Thank you

Prompt and excellent service. Thank you sears and Richard for your professionalism! Thank you American Home shield 👏👏🙏

The service technician was very professional
He was very knowledgeable, answered all of our questions and l would highly recommend him to anyone in need of the service

The technician Don was on point very understanding and he answered every question to the best of his abilities with professionalism " he deserves a 10 rating"

The technician who came out was great—very professional, courteous, and did a solid job. No complaints there. But the service window was out of control. I was given an 8am to 5pm window and didn’t get a call until the tech was 7 minutes away. That’s an entire day of waiting with no real heads-up. It would be much better if the window could be narrowed down or updated in real time. Great service from the tech, but the scheduling process definitely needs improvement.

Garth the technician that came I would rate him with 5 stars. Sears as a whole need to do a better job of sending out some of their technicians to sites.

Exceptional professional service! Technician arrived early, friendly and thoroughly knowledgeable. He quickly identified the issue but had to order the repair part, which arrived within a few days. The tech’s return appointment was timed just right. He arrived early and quickly finished the repair. Very pleased with the quality of work and time to complete.