Reviews of local pros in Oldsmar, Florida

Left a message on a Sunday evening that the AC was blowing hot air and got a return call before 8am the following morning. They scheduled a tech (Jack) to come over later the same day. Had a 3 hour arrival window and Avery was nice enough to call to give us a heads up with a solid arrival time when he was caught in traffic. Once he arrived, it didn't take Jack too long to figure it out, make the repair, and top off the Freon. Cold air was blowing again within the hour! Great service all around and at a fair price. I highly recommend these guys! Thank you Air Doctor!

Technician first came at 9am when the appt was set from 11-3 that day. Said he called, never received a call. He bandaged the leak but that was it. Did not look at all possibilities. Left a huge mess on my floor and did not clean it up. Then left in a hurry. AC was not fixed, he ended up leaving the AC Shrader Valve open and caused us to lose 15 pounds of freon and now we have to pay for his mistake, 825 dollars!! Terrible company. We only used them because it was our only choice through American Home Shield. I urge you to choose a different company. American Home Shield allowed us to choose a different company to be expedited the next day, and that technician found what the previous one did and what he lacked to find in issues. They also called the Air Dr and they of course denied any fault.

I would like to thank Air Doctor for your prompt attention to installing the new AC System at my Sister and Brother in Laws house in St. Petersburg! The Service Level was a 10 out 10 and I am sure I speak for my sister and brother in law and that we would all be glad to recommend Air Doctor to others for their AC and Heating needs.

As you are aware my Brother in Law has major health challenges which makes Air Conditioning a major life necessity and I know you took this into consideration because of the expedited basis on which the installation was done.

Your Techs on site were the best and I have already referred you to my sister in Safety Harbor and many others!

Thanks again!

HORRIBLE EVERYTHING. On Thursday, my tenant contacted me letting me know the a/c in my rental wasn’t working properly. I immediately put in a request with my home warranty company (AHS) and they assigned Air Doctor to the request. Air Doctor came out on Friday, told my tenant it was a 5-minute fix and left. Saturday my tenant let me know it was 80 degrees in the house. I called Air Doctor on their emergency line letting them know that the 5-minute fix Mike did on Friday did not work and to please call me back immediately as the tenant has an infant with a fever living in the property. No one called me back until Monday morning. Monday afternoon Troy showed up and told my tenant the system needs to be replaced and then he left. I called the office and spoke to Sharon. She said Troy would call me to explain. Tuesday morning I still had not heard from Troy. I called Sharon again and she said she would have Troy call me immediately. 3 hours later, I still had not heard from Troy so I called Sharon again. She told me once again she would have Troy call me. Troy finally called me 24 hours AFTER he left my property to explain. He said the absolute cheapest option for 2.5 ton unit for 1200 sqft townhome is $5500. I found this price hard to belief and, sure enough, my in-laws shared a receipt with me for their unit which cost $3500. Their property is two doors down and shares a roof with mine. I asked both Troy and Sharon to close out my account with my home warranty company. As of Wednesday afternoon, my warranty account still shows that the technician is at my property and therefore my warranty company cannot discuss next steps with me. I called Sharon once again to confirm that they closed everything out on their end. Sharon told me I needed to speak with Desiree. Desiree told me they closed it out on their end. I asked her to please provide the date and time it was closed out and she said she could not do that - their system doesn’t time stamp anything. If you want to go 7+ days without air conditioning during a Florida summer, get the run-around from staff, and severely overpay for services, by all means, call this company.

If it were possible to leave ZERO stars I would. My initial Service Request through American Home Shield was placed on April 14. Air Doctor never called me although they claim they did. I re-submitted a request on April 28. They came on May 1 and realized that my compressor was inoperable. I was told they had to "order parts". The parts took A WEEK to come in and THEN they put you at the bottom of the list to get a service appointment again. I have never heard of an AC company that will let you just sit there and bake rather than perform the service they are in business to provide.

It is not possible to be more dis-pleased with a service than I am with this one.

I have to agree with other comments who went through this company solely based on having American Home Shield. You are not treated the same as others. We have had 2 appointments in the same week to fix and issue they never fixed in the first place and both times the 4 hour window they set meant nothing. And not only did they miss the 2nd appointment on a Friday afternoon, now they can't get to us until Tuesday. Living in FL during the summer with no A/C is unacceptable. If I could write a worst review I would but like is too short. I would be cussing every other word! Save yourself and don't use this company.

We got our new AC system installed today. So far so good. The technicians were very nice and professional. We are happy, so hopefully everything will go well and we won’t have no future complaints.

I was totally dissatisfied with my service call on yesterday. The technician who came out was to flush my line Only. He proceeded to get up in my attic and take pictures of my ductwork wanting me to look at them. I instructed him that I was not interested in having duct work done that I was aware of the problem but I could not get it fixed now. In fact the duct work has been the same the new unit was installed. The technician was non obliging became upset called back to the office like I was the problem. I told him if I take my 93 truck for a Jiffy Lube job I don't need them printing out four pages of other stuff that's wrong I only want the oil change. I only wanted my AC line cleaned. I was very dissatisfied also the credit card that I was issued through Wells Fargo to the air doctor the lady in the office wouldn't allow me to use it and I have used it since the installation and the other AC flush jobs in the past. I was treated horribly. I didn't get the job done after tech was here over 2 hours drlling me on my duct work calling back and forth to office.
I was totally dissatisfied. If you are interested in poor customer service that's what you'll get with this company it STINKS. I didn't want to check any stars but it won't let you post without checking at least one

I'm having an issue with an air conditioner we got through this company, but their phone number is coming back as out of service and they have no website. I'm hoping leaving a 1 star review will make them investigate this issue with their phone. After spending over $8k on an AC it would be nice of we could have calls go through.

The attention to detail was amazing. The owner, Jim came over to my house and went over everything that I needed to know about my new air-conditioner and all of my options. The guys that came to the house for the install were amazingly courteous, punctual and paid attention to detail and made sure everything was correct. I highly recommend Air Doctors!

A lot of the reviews here definitely made us scared. Our Air Condition compressor broke and we had American Home Shield, who sent these guys out. They estimated that it would take anywhere from 5-7 days to get the part, which was a nightmare for us since it's summer in Florida and we have small kids. Thankfully, it only took them 2 days to get the part and as soon as they got it, they were at our house and fixed it right away. Rafael was the technician who was friendly and efficient.

Steer clear of this company. I was referred to them through American Home Shield (who I would also avoid at all costs). The technician didn't really seem to want to listen to my concerns, but ultimately decided that I needed insulation and my system was overcharged, so he had to take refrigerant off the system. I thought it sounded strange, but this is what he did. Within the hour, my A/C was in worse shape and completely unable to cool my home. He was completely wrong in his determination and I had to pay another company to come out to replace the refrigerant he took off in order for my system to go back to the way it was before he showed up. The company that repaired the mistake made has no idea how the technician could have possibly decided to do what he did. His mistake cost me $400 because American Home Shield has horrific business practices, but do not trust these technicians.

We had a few AC Specialists come by the house to look at our AC and provide a plan to make things work properly as the A/C was terrible and was leaking in the Air Handler in the ceiling. We had a number of ideas from replacing all of the components and putting in two systems and re-locating the the Air Handler. We were also told that the duct work was not up to code. We had just purchased the house and had a number of inspections and nothing was adding up. When we talked to our neighbors the overwhelming response was call Air Doctor and see what they say. We did and the Air Doctor technician was on time, knowledgeable and the vehicle was spotless. Good start. Within an hour he told us that the discharge line was plugged, the drip pan filled and tripped a switch which turned off the AC Unit. He rigged up a 30 foot long flexible bore device and slowly drilled it thru the line. Turned out the insulation in the attic had gotten into the drain line and that was the whole problem. He put in an easy to reach cleanout trap and for less than $300 the problem was solved. I had estimates for over $9000 which includes new duct work. My wife was so happy she sent the Air Doctor technician a gift card!!

Regards,
Keith

Thanks Air Doctor!

In my experience with the owner and staff at this company for over 15 years, the following words come to mind: honest, dependable, knowledgeable, friendly and professional. Technicians have all been courteous and well trained. Very fair pricing, and I have been very happy with all of their services! Every purchase, installation, repair and transaction has been excellent from the initial scheduling to follow up. Highly recommend this company!

We have a home warranty through American Home Shield (AHS) and eventually contracted with Air Doctor for annual maintenance contract for our A/C Heating system; Air Doctor was best in responding to AHS calls and most professional repairing our system. Our A/C Heating system is 15 years old and we've had numerous problems with it over the past 4 years. During the most recent Air Doctor maintenance visit the technician found mold/mildew growing again in the system. The technician sold us on replacing our system. Air Doctor offered a good system and excellent price of about $6600, including rebates and home warranty insurance adjustment. Prior to Air Doctor's offer we shopped around and other companies offered systems with a price and installation costs over 8k and we couldn't use AHS home warranty to replace the system. Air Doctor installed the new system with in a few days after we contracted for it. The Air Doctor technicians arrived on time and did a great professional installation of the new system and removal of the old system. An Air Doctor technician did a follow up inspection and found the system needed additional air flow to work properly. Air Doctor then sent out another technician within a week to install a new intake vent at no additional cost. Again the Air Doctor technician arrived as schedule and did a professional job installing the new intake vent. We also ordered a UV light to prevent mold/mildew in the system. The Air Doctor technician also arrived as scheduled and did a great job quickly installing the UV light. Overall, we are very happy with Air Doctor's service.

Air Doctor did an amazing job! In the heat of August in Florida, they were able to immediately address my issue, and when it became obvious that a new system was necessary, it only took a couple of days for them to come and completely replace everything. The installers were pleasant, polite, helpful, and respectful....even sweeping up before leaving for the day! Thank you Air Doctor! :)

I was having leaking freon problems with my AC Unit for the past 2 years. I had others come out and not be able to resolve the issue. Matt from Air Doctor came out yesterday and spent 3 1/2 hours making sure there was no leak and made sure he checked every last detail to finally resolve the problem. I feel very confident in his work. He genuinely cared about making sure the system would not leak again and made me feel at ease. Awesome job!

I live in downtown Tampa and was provided "Air Doctor" as my contractor by American Home Shield. The job would have been a simple AC drain flush, the float valve did not pop up and there is a water leak so I am not sure if it is more complex. I am an actual Doctor and it is very difficult for me to be home before 4 pm. Apparently Air Doctor does not work past 4 pm. I made arrangements to be home by 1-2 pm yesterday 1/7/21 for the 1-4 pm window however the contractor called me around 11:30 am and said they were finished earlier and would not be coming back out to Tampa.

Again today 1/8/21, I was called around 11 am by the contractor who specifically asked me what time I would be home by and that they would accommodate me. I stated I would be home by 2 pm. I was home by 1:30 pm. The contractor assured me he would meet me at 2 pm however no one showed up, I called Air Doctor and the dispatch told me that the contractor was done for the day and since it is cold outside there aren't many calls and they wouldn't be coming back out. Then why waste my time telling me you're going to meet me at 2pm? This company is a joke and unprofessional.

If you're running a business lucky enough to survive the pandemic, I would assume you would do everything in order to keep your customers happy. It is shameful you cannot provide at least some level of courtesy for hard working healthcare workers. If you did, maybe your rating wouldn't be 2.3 stars on the Better Business Bureau either.

Used my home Warranty company and they used Air Doc. 1st visit tech spent 5 mins told me I had growth on my outside unit so he couldn’t fix it. I had to pay to have another company come clean my AC unit , and that company told me the growth was normal and surprised they said they couldn’t do it. After it was clean I scheduled them to come back out for the repair. I had a 12-4 window on a Friday . I called at 1 to verify they were coming and was told he was finishing a job and I was next. They NEVER showed🤬! I called at 355 was sent to VM . Now another Florida weekend with no air! DO NOT use this company! I’m can only pray my home warranty allows me to have someone else! If I could give them a zero I would

I usually try to only give positive reviews, but in this case I have to say they misrepresented their final cost. I didn't have an issue with installation , they were great. But the guy who sold me my air conditioning unit for 6000 said I would get a 1000 rebate from my taxes. Well... I did my taxes today and I got a 50$ rebate. Then they wanted another 300$ to increase the size of my intake in my bedroom.. which I hadn't done because I was waiting for my tax rebate. I'm very disappointed that I didn't make the effort to find another dealer, my neighbor had a unit installed about the same time, same size, for 5000.
Live and learn!

Terrible expensive experience. Replaced unit and paid high price and only two years old and several issues incorrectly diagnosed in the last year. Most recently this week without air conditioning for the week and they were rude and didn’t care. Follow up was unprofessional and two people from company diagnosed differently. Had to go to another company and 3 parts of a newer unit having to be replaced. This unit is a lemon as what I was told was an energy efficient and top of the line. Other units i have owned had no issues for years! Would NEVER recommend this company.