Reviews of local pros in Oldsmar, Florida

Worst experience ever. 3 weeks to repair and install a coil? Give me a break. The technicians set certain expectations that were never met and the support staff really made me feel that they could care less. I was forced to use them due to my home warranty though American home shield and I would suggest using neither of them. I would encourage anyone that needs prompt service to look elsewhere. Just about everyone has the same prices and discounts. What separates the best companies are their service and follow through

I wish I could rate at zero stars but unfortunately I had to give one instead. We have had American Home Shield for 6 years and had to use them as claim for our AC 3 years ago. They are horrible but what's worse is the company they use, Air Doctors. They come up with quick solutions that are temporary fixes causing more problems. It's as if I don't matter as a customer because I'm not directly paying them because we have the warranty on house. They aren't friendly when they arrive. One guy came today to fix AC and had no sense of urgency to move his butt because he was "tired." Their office messes up dates and delays visits by not completing what they need to do as far as with the warranty company. We cannot wait to cancel the warranty company very soon, once our AC is fixed. Today is day 21 of no AC!!! June 22, 2017.

A very unhappy customer

The staff is very attentive. The technician Curt was very transparent, knowledgeable, and personable. He knows how to get things done without hassle. His installation crew was very professional, friendly, and prompt. The job they did was very high quality. I was really impressed. The permit closing process was a little frustrating as the city inspector didn’t show after I took the day off to deal with this. The office manager Averi was very understanding when I called and she went the extra mile to help me get the visit rescheduled. I would definitely recommend them to anyone, family or friend.

Over 2 months and 5 appointments American Home Shield and their contractor Air Doctor have not only taken my a/c from not working well to completely broken. My ceiling is damaged and my power bill has been an extra $100+ a month. 🤬🤬🤬 They have NO customer service! They also like to have you take time off work and then cancel last minute. Then they tell you that you have to pay overtime if you want them to come on the weekend. There should be negative star rating! Yes, I am contacting a lawyer!

We were having issues with our a/c unit. We contacted American Home Shield and they sent a claim to Air Doctors. Someone from Air Doctors contacted me very quickly and scheduled someone to come out the next morning. Jack arrived timely and did a great job. He found a leaky valve that two other companies missed. I also appreciate Jack being honest with me. I was very hesitant because of a previous incident I had with the company Air Zone . They showed me a photo of dirty coils that didn't belong to my a/c unit and wanted to charge me $1,300. Scam.

I cannot believe how many good reviews this company has - our recent experience was SO vastly different. From reading through reviews, it is apparent that this company treats customers with Home Shield Warranty differently than other customers.

Our AC broke on Sunday 4/25 and a technician came out on 4/27 and said that it was “either the control board or the motor.” Our landlord uses a warranty company so AC Doctors warned us that it might take a few days for the part to come in - totally understandable. On Thursday they called us to schedule for the following Monday (5/3). We called Monday morning and confirmed our 12-4 appointment window but no one showed up nor did they call to cancel. The office closes at 4 so we also couldn’t reach anyone. When we spoke with Desiree on Tuesday she said that she called our landlord (she did not). She also said that they couldn’t service us that day either because the part was in someone’s truck and he was off that day - no one could go get the part from his truck either. This was day 9 without air. So then on Wednesday another technician came out with a new control board, replaced it and then said it was the motor that was broken. The first tech identified that it could have been the motor but he did not order that part so then we had to wait for the part to come in as well. On Thursday we were told the part would arrive at 3:00 but they couldn’t get to us until Friday from 12-4 (day 12 with no air).

I completely understand the wait time for the parts, that is not the fault of Air Doctors. What I do not understand however is 1. The technician not ordering both parts after telling us it could be either, 2. The technician not showing for our scheduled appointment and no one calling to notify us of this, 3. Desiree lying to us about contacting our landlord when confronted about the lack of communication, 4. Having to wait an additional day because the guy who had the part was off that day (why wasn’t the part returned to the shop since he didn’t make our appointment?), and 5. Being put off for another 24 hours after the part arrived - you would think after all of this company’s mistakes they would find a way to squeeze us in.

The service was absolutely unacceptable and if we weren’t renting and at the will of our landlord we would have found another company along the way. 12 days without AC is far too many in Florida.

DO NOT USE THIS COMPANY

This company is a fraud. They were sent to my residence to evaluate a problem with my air conditioning through American Home Shield warranty. The employee came to my home and never looked at my systems and advised me immediately that both units needed to be replaced. The one unit had a clog somewhere and the pan under the unit was filling with water. He gave me a price to replace both units which was absurd. I asked him to fix the clog as he was sent her to complete. He went back to the garage while I remained inside to handle other contractors that were performing work. He came back into my residence around 20 minutes later and stated the work was complete. I was able to free up from other work and checked the status of his "so called repairs" which he didn't fix anything. The pan under the unit was full of water and the line was still clogged. I've called the company multiple times to speak with a manager and one will not call back. The lady answering the phone was rude and told me to call American Home Shield to deal with the issue, when in fact it was there company that caused the problem. DO NOT USE THIS COMPANY!

Since I can't reply to your entry, I'll edit mine.

First off, I would like to thank you for finally replying to my concerns. I've made multiple phone calls to your company asking for you to contact me, so we could discuss this matter. This is not a deceptive review, as you are contracted by the warranty company to perform work. You were sent to my residence to "investigate a mildew smell and a possible clogged drain line" is a correct statement. Prior to your technician even looking into any problems he immediately told me that I needed to replace both units for a cost of $15,000. I advised him that I would like to have other companies evaluate the problem and wished for him to deal with the clogged drain line and empty the drain pan. This work was never completed as I have photo proof with a documented evaluation by another HVAC company that shows the work was never completed. You didn't do anything as a so called "courtesy" for me as I paid $75 to the insurance company to have you sent here to do nothing. This then allowed you to bill them for services rendered (which were none). 1. You didn't do any work. 2. You pushed sales tactics which were horrible as you were talking to someone in sales. 3. Who in their right mind would want a company back in their home like yours after you lied. I will ensure that you will never be recommended to anyone . If you feel necessary please contact me and we can discuss further. I can't believe someone that owns a business will only deal with disputes in this manor.

I have to say that I've had an amazing experience with Air Doctor on several occasions! I've been with American Home Shield for 8 years and our HVAC system was a mess prior to moving into our home. Old furnace, different compressors and sub par duct work from when the home was built in 1998. However, every time Air Doctor sent someone out to take a look at our system they were very upfront and honest about what we needed, if a part was necessary it was ordered that day and put in as soon as possible and they did it all with courtesy and respect. Three days ago the compressor for our 5 ton unit burnt out. They sent a serviceman to my home in less than 24 hours. We knew it was almost time for us to get a new system and when he came in to tell us he give us 2 options. 1) we could replace just the compressor (to work with a furnace from 1998)or 2) knowing how old our system was he said it might be the time to go ahead and purchase a new system. He got on the phone with the company and was able to work out all the details to ensure that we had a brand new system in our house two days later. The mman that came to install the new system arrived first thing Thursday morning and worked diligently to get it done. Our system was not without its nuances, however they were able to work around it and install an great system. I also received excellent customer service from everyone at the office as well. They insured permits were pulled and all of the information that I needed was put together in a packet so if I had any questions I could refer to the information or just give them a call. I do believe that the people that work for Air Doctor are prompt, courteous and knowledgeable. These HVAC systems are very complex and we live in Florida. I believe that they are doing the best job they can to service them!!

Please save yourself and do not use this company. I didn't do the research on them and I'm kicking myself now. They installed a new HVAC system for me two years ago. I had them out recently as the system shut down. The first tech ran in and out in maybe 10 minutes. I could tell it wasn't running correctly, so I called back and had the absolute pleasure of speaking with the owner. I am in customer service and was absolutely appalled at how unprofessional she was. A 2nd tech was sent out, who confirmed the first tech didn't do what they should have. I then called to cancel the maintenance plan I had already paid for (unused), and request even a partial refund on the overtime fees I had paid. They then adjusted the invoice and didn't even provide the full refund for the maintenance plan. Now a new company is pointing out very costly issues that they would have been fully aware of install. Check out the comments on Better Business Bureau. Seriously, RUN.

WOW! Great service is rare these days! Air Doctor prides themselves on wonderful service and I experienced this today. Every area of the company is efficient and treats one another with kindness. The service tech today, Jack was so knowledgeable he fixed our system in a timely manner. Other companies have tried to address the issue without success, thank you Jack!

I initially heard about this company on my local Christian radio station, and after a buying a home for the first time, decided to enlist them for cleaning my AC coils as recommended by my home inspector. My first visit was okay, but I did not appreciate the employee tracking dirt and mud through my home. I let that go, and even ended up prepaying for a maintenance visit in 6 months. Seven months later I had not received a call to schedule my maintenance visit. I called myself to schedule, and was given a window of 3 hours for them to come, but no one showed up. No one called. An hour after my window ended, I called them to see what had happened. I was told that their computer never saved my appointment, and someone could come out a different day. I rescheduled for a week later, and was given a visit between 8 and 9am. The technician arrived at 750am, and I was taking my daughter to camp. I asked if he could wait 15 minutes for me to arrive home, and he said I would have to reschedule. I rescheduled, and now today waited between 8 and 9 again for someone to show up. No one came, and no one called. When I called the company, I was told the technician had a flat tire that they had to have fixed this morning. I explained that I understand that, but I would have appreciated a phone call since I have another appointment at 10am. I would not recommend this company for these reasons, as my experience with them has been very unreliable, and I do not feel like a valued customer.

My experience of Air Doctor - excellent. They installed my current compressor and air handler a few years ago. The key to a successful AC system is the installation, not the brand so much, and Air Doctor's installers and technicians are courteous, well trained and know their stuff. Even the county inspector took the time to remark that my installation was first rate . All the Air Doctor people I've had contact with have been warm, interested and accommodating. This company from my experience - highly professional, highly competent and honest in their dealings.

This Company is to be complimented on their choice of employees...Dezarray called to set up the appointment...very pleasant upbeat and reassuring. Danial the tech called a 1/2 hour before he arrived, he showed up on time, Danial was very professional and understood the issue. Danial then went to work, and as he was working he was taking the time to explain the issue. Which we really appreciated. Very good experience with this company due to their staff. I have a Home Warranty and the Home Warranty company sent the initial request for service. Dezarray responded immediately and set the appointment up. It is so refreshing to deal with a company that response and does exactly what they said they were going to do. Highly recommend this company....

Yet again another Disaster with this contractor due to a contract with American Home Shield Warranty. ( which has its own set of issues and poor customer service as well )
I was forced to use this company and had an appointment on June 30 . After much hassle and frustration and 3 appointments later as more than a week without AC , on July 8 , Marty finally arrived and replaced the motor and fan blower . He was pleasant, gave a courtesy call and had the equipment needed to do the job ! Hope it works!
Still haven’t heard from James - the supposed - supervisor- owner
Save yourself the hassle - If you have American home shield warranty
Ask for anyone other than AIR DR !!!! This company is disorganized, dishonest , disrespectful.

Very poor experience. We had them come in for AC repair though a home warranty service. They fixed it and convinced us to use them for cleaning twice a year for $175. We did that. Then, two days later the AC died again. Called back and they weren't available. We asked if we could get a refund for the $175 for the two cleanings and they said no. We had another company come in and they actually fixed the AC. Since we couldn't get a refund on the two cleanings we scheduled the two cleanings for later in the year. The date rolled around and I tried to call them to see if we could move the dates. Their phone kept beeping twice then handing up. No body called to confirm the appointment we had scheduled, their phone wasn't working so we couldn't get through to them, and they never showed up on the scheduled day either. I don't know what kind of business this is but it doesn't work like a business. Looks like we lost the $175 so I wouldn't use them if I were you. It's a waste of money.

Filled a claim with my home Insurance Company because my AC unit had been vibrating violently and then stopped working. Air Doctor was assigned and were quick to call me and came out promptly. Service Technician Marco was very knowledgeable, friendly and professional and was quick to diagnose the issues. Parts were ordered and Marco returned for the install. My blower wheel was completely stuck to the motor shaft but Marco was able to do a superb job removing the stuck blower wheel from the shaft by cutting the old wheel that needed replacement off. Got me up and running and now my AC unit purrs like a kitten!

Used my home warranty service. Took 3 weeks to get an appointment. Jack came out, cleaned the condensate pump and when he reinstalled it the pump stopped working. Instead of owning the problem, he left and said I would need to set up a new service with the warranty company. Within 20 minutes of him leaving, the a/c stopped working all together. Called the office, they refused to send anyone out without a new claim number from the warranty company. Don’t use this company they will break your system and leave you with no a/c in 85 degree weather.

I used them through my home warranty company after my ac died during a heat wave in tampa, fl. They came in 3 days after I filed the claim and too my ac motor. A week later they promised to come and fix it but on the day I called them they said they needed to order more parts. 3 days later they come back and install a used motor. The tech left stating he needed to order another part. After 2 weeks of no air conditioning I called another company the issue was fixed in 3 hours. I would not recommend them to anyone.

The good people at Air Doctor once again saved the day. The first time was about 8 years ago when they first installed my old worn out builder's grade AC systems with a 16 SEER units. The savings just in electricity was at least $200 a month. With that kind of savings the units literally paid for themselves over the years! Last Friday my smaller ac system quit working. I made a call to Air Doctor and was scheduled for the following Monday. I was fine with that but the team at Air Doctor called back and stated one of their techs came available and said he could be there within 2 hours. 2 hours later, as promised I have a friendly tech at my door. He trouble shoots and has the AC fixed within an hour, on the day I called. The entire transaction was perfect from the initial scheduling, repair and follow up. I always try to use local businesses when ever I can and Air Doctor is my "go to" for Air Conditioning.

Horribly bad experience. Originally scheduled cleaning with them beginning of July since they were contracted with AHS. Unfortunately, AC went out night before appointment. The individual that came out gave me a quote for the new ac system (handler and compressor). Stated it wasn't worth filing with AHS as they wouldn't cover it anyway. He said they'd give me a $500 AHS credit that they offer on new units (later found out that AHS doesn't do this and have never heard of it).

They were able to come out next day to begin work. Upon arriving they informed me that the air handler in the attic had to be relocated, that it wasn't serviceable in the attic and had to be relocated to the garage. This was going to cost me another $700 at which point I pushed back and they said they'd eat the cost. Oddly enough the materials they needed to relocate the unit were already dropped off in the morning, prior to telling me it would need to be relocated. During the installation I told them, and texted the salesperson, that they were blocking the garage light and door switches. I was told this was installed to code.

They completed the installation around July 7th at which point they still had to replace breakers in the panel to accommodate the new units. In addition, they had left work trash in two boxes that I told them was fine assuming it would be picked up within a couple days. Needless to say, it took multiple calls and emails and nearly 2 weeks before the trash was removed and breakers replaced. Nearly a month after the installation was completed an inspector arrived and failed the installation.

The inspection failed because of improper scope of work on the permit, relocating the unit, not installing a bollard in front of the unit, not installing a protective covering around the duct at ground level. Not surprisingly it was also failed due to blocking the switches. Because they relocated the unit and had to redo electrical they also required an electrical inspection which was never scheduled.

Another week has passed and I was contacted by the contractor that someone would be out the next day to complete the work noted by the inspector. At 10am, the next day, I called them concerned that they wouldn't be able to complete the work in time and that as a result we wouldn't have ac for the night. They apologized for the miscommunication and that I was misinformed, that they wouldn't be completing the work. They were only sending someone out to come up with a plan to move the unit. They also didn't have the parts in stock yet.

To be continued because they still haven't completed the work and inspections are still not complete.

The level of miscommunication, inability to listen and their lack of follow through is beyond unacceptable. These folks shouldn't be trusted with your ac and the fact that they failed an inspection for 4 things on a single installation is terrible.

Working with Jen and her team over many years has been one of the best decisions I’ve ever made for our home. Jen was able to incorporate our style over many rooms. Charleston Bay Interiors are mindful of budgets and made the whole process of decorating a pure pleasure.
I truly cannot recommend them enough!