Reviews of local pros in Oldsmar, Florida

Dear TruGreen Customer Service,

I am writing to dispute the bills I have been receiving for services I did not authorize. I had previously called and spoken with a supervisor in your office, making it clear that I did not want services to continue due to poor performance on dollar weeds and shrubs.

Since your calls are recorded, I ask that you review them. I specifically instructed your team to stop services until further notice. That instruction should have been sufficient, and I should not be charged for work I did not approve.

It is unreasonable to expect me to pay for services that were neither authorized nor effective. This practice appears to be misleading to customers, and I ask that you immediately stop billing me for these charges, adjust my account, and confirm in writing that no further services will be performed without my explicit consent.

Thank you for your prompt attention to this matter.

After being their customer for 4 years, my lawn got ruined by their lack of service. Once your lawn is bad, they won’t fix it—even when they warranted to me that they would do so when I first started with them. They are a very bad company to do business with. If you want your lawn looking good, stay away from this company.

Just look at the photos. Been with them for close to a year after brand new st. Augustine. Complaints and conversations led to nothing. No follow up...Just have weeds and brown grass. One conversation in August..they questioned my watering rates😮 Don't waste your money!!!!

Stay away from this company. They charge my mom twice in 1 month and service was suppose to be every 5 weeks . They refuse to reimburse her the money when we told them she wanted to cancel service. They are not trustworthy and try to take advantage of people .

I’ve had an incredibly frustrating experience with TruGreen. Despite multiple calls requesting help with my lawn turning yellow and developing more dead spots, no one has followed up or provided a solution. When I finally got through to an associate named Chris, instead of addressing the issue, he tried to upsell me on additional services. When I made it clear I wasn’t interested, he abruptly hung up on me.

This is unacceptable customer service. I expected professionalism and support, not sales pressure and rudeness. My lawn is worse than when I started, and I’m left with no answers and no accountability from TruGreen. I do not recommend their services.

Hired trugreen purely to get rid of sand spurs and was very adamant that they were my only concern. Called multiple times over 4-5 months to let them know I still have them. Finally today I'm informed that they can not treat for sand spurs. Months (December to april) of time and money wasted.

Zero stars. Since TruGreen acquired and took over the lawn care previously here my lawn has gone downhill. Constant weeds. Fungus. Dead spots. It took a valiant effort to get them to try and fix it. I am pretty sure for a couple of treatments they accidentally did my neighbors lawn and that led to weed growth that’s now difficult to get under control. I paid $70,000 to have my lawn done and needed a lawn care I could trust. It’s not TruGreen. I’ll do it myself.

Update: TruGreen, you see my name and if you want to talk look up my account and call me. But as usual, they want me to do the work.

DO NOT HAVE THEM SERVICE YOUR LAWN

I am so angry with this lawn company. Our contract is to cut the grass weekly during the summer and they have cut it one time in over a month. I have called multiple times to complain. They have crews that say they have cut the grass but we have witness them driving to our house, sitting outside for a few minutes, and driving away. Will be expecting a full refund.

Don't waste your money. They don't actually look at your lawn and assess what's going on. They just spray or spread whatever they have on the truck, put the little sign in the yard and move on the next house. And when you do get a manager to come out and look at the yard, he invariably will blame you for whatever's wrong. The biggest thing I did wrong was not cancel their service sooner.

After I reported that I wasn't seeing the results of having a lawn company reflected in how my lawn looks. Trugreen sent out a tech to analyze and treat the areas of concern.

I used their service for 2 years, and the yard was not that good. When I closed my account, sales person offered me discount which I denied. later they performed service without my knowledge, and charged bill. When I requested them to remove the charge and CANCEL ACCOUNT FOREVER, they never did it. Everytime I call, they say they have removed and again someone call for due amount. They never transfer to the manager.
Those Sales person tries to trick you for service and keep bothering with many calls. Don't get any service from this company.

Started service with Tru Green for lawn care (fertilizer,pesticide, shrubs,aeration,fungicide for sod), grass has been having a lot of dry patches, hopeful with this new service provider issues will be resolved.So far Alec sales rep was very professional communicating promptly,straightforward pricing.Great communication with emails when service is being provided.Company is overall very professional.Looking forward to my lawn being restored.Would highly recommend.

Update 10/15/25

Lawn is looking great,excellent customer service.

Don’t use this company. We have been using them for about 5 months. This is what our yard looks like. We have complained to every single person we could and nothing is being done to help us. Our yard has slowly been dying and is almost completely gone now. The manager came out a month Ago and said he was going to plug the whole yard. Never did. Since then. They’ve sent other technicians to do free services which are not helping. Our yard is truly worse. We have tried escalating this problem to the highest departments and they just don’t care and don’t respond. Save yourself the headache and go with a more professional honest company. Our yard needs completely redone.

ETA: after submitting a complaint to the better business bureau and threatening legal action and requesting the entire yard be resodded, tru green did finally respond and our yard has been repaired. We came to a resolution of them fixing the lawn. I do commend that so I’ve updated my review to maintain an honest review of our experience. I still can’t give them more than 2 stars as we should have never had to get to this point.

Our lawn has never looked worse. We have had various issues over the years with Trugreen and it seems that they only use plugs for bare spots in the lawn . That hasn’t worked. This year the bare spots are larger and more numerous. (See photos) We called to cancel service and the rep asked us to give them a chance to remedy the problem, so we scheduled a visit with someone from Trugreen this morning. No one showed up. We were gone this summer and no one ever contacted us to discuss the condition of the lawn. So we’ve canceled the service.

We were pleased with Richie who came for our first spraying. He had a great attitude and answered all my questions. He has lots of experience and effective training behind him. He even knew the name of the weed that has been threatening to overtake patches of our lawn and I have not seen it anywhere else in our neighborhood. We we're pleased he didn't just start spraying he rang the bell first so we could talk to him. Good job TruGeeen.

My lawn looks worse than before Trugreen started treating. Today I was about to let out my dog in the backyard and i saw the Trugreen guy back there spraying despite them only supposed to be treating the front lawn. I am very lucky to have caught them right at the time they were back there or else it could have harmed my family or our pets as they were not supposed to be treating that area. The area they are supposed to be treating in the front lawn is 99% weeds. More weeds than when we started. The backyard is now completely dead so I’m starting to worry maybe the entire time they have been treating the wrong area, killing all of our backyard grass and putting my family at risk for chemical exposure without knowing we are to let it dry (since they aren’t supposed to be treating the backyard!) They have been unable to confirm if the front lawn was actually ever treated or if they have messed up and treated the complete opposite the entire time. I should have never paid for the year.

Update: see pics of dead st Augustine grass, and only thing left alive is the weeds that are thriving better than ever.

Yes, I’ve been a True Green customer now for four years they take care of my yard. It’s a gravel yard and some landscaping but they do a great job they’ve been very thorough any problems you have you can go to them and let them know and they’ll take care of it. They’ve been good to me so far I’ll stick with him. Justin Berry has been a really good technician very thorough he always make sure that I’m happy with the job and it’s A pleasure to have him as my technician

Do not use this company to protect your lawn. I've had service with them for a little over a year and recently my grass started turning yellow and dying. Turns out I have bugs eating the roots. They initially told me my coverage didn't include bugs, even though that's the main reason I hired them in the first place, then the said that they were going to spray for bugs at my next service. This is what my lawn looks like under their care.

Before and afters of Weed Man service. Worst experience. Now I have to replace the front lawn because it’s destroyed in only the last 1.5 years of service. FYI I’m not a lawn person but when it was green and looking good, I was doing it myself. This is what a professional will do for your lawn.

I do not recommend this company at all they do not care how much money customers paid for the job to get nice grass like Saint Augustine in my case I did paid 40k and I will post some pictures of how it looks now , they do lot apply the right amount of chemicals or spray the right way I hire it them thinking that since they are big companies and good reputation but is the other way around I am really Disappoint and it will cost me more money to try to get this straighten,, also they do said that they do weed control and I have weed all over the yard , I want it make this clear that is not money problem or I get what I paid for I paid over 400 dollars a month to maintain this home and here is the results

Amazing service , very reliable and easy to work with. Quick to respond on inquiries and service reps. Love them , my lawn before them was awful and looking forward make it beautiful soon.
Thank you for the quick service and respond to new customers , also their reps and service staff , very knowledgeable and friendly.
Thank you