Reviews of local pros in Oldsmar, Florida

Five stars! The technician was very polite and respectful. But I do wish you would have all of them wear good masks. They need to be able to still breathe in them as well thank you.

Jason R is the best tech at Tru Green
Every time he services my lawn, I know I get a well covered treatment. He takes his time and doesn’t rush.

Extrmely pleased with TruGreen specialist Mr. Anthony Buchanan,. This is the first time that someone takes notice of all conditions of my lawn and advises how to prevent future problems like changing lawn cutting patterns, adjust watering, because grass shows water deficiency and advised about a broken sprinkler head and explaining the importance to keep the irrigation system in top shape.
Mr. Buchanan is highly professional and truly committed in helping customers keep a healthy lawn.

I'm pretty patient. This is close to the worst service I've ever received. I've been with them since October 2018 (~4 months from today), and each time they were supposed to come out to perform the TruHealth service, something has gone wrong. Furthermore, every time I call to request to get the problems fixed, their management is very poor to respond.

For example, yesterday the technician came out to perform the routine service (spray for weeds, etc.), but per my cameras only performed 1/4 of the job. Half of the front yard was sprayed. They never entered the back yard. I called and was advised that I was on record for only receiving 1/2 yard service. WHY would anyone only get half of their yard treated? I contacted the local office, and the kind woman on the phone apologized for the inconvenience and stated my yard was incorrectly documented in their system - and that she was messaging the technician to come back out to finish the whole yard by the end of the day. To my (lack of) surprise, they never showed up and sent me an invoice at 6:45 pm - basically acknowledging that contrary to my concerns, that in their mind - the job was finished. This 1/2 yard business further makes zero sense because they were hired to put lawn plugs in my back yard - and had treated those the month prior. It's a flaky service - they basically show up and put a bill on your front door while doing minimal work.

In Summary:
Pros: mobile app is nice, alerts when they're (supposed) to show up; billing is pretty straight forward

Cons: poor service, untrustworthy (cannot rely on them to get the job done without adult supervision).

Recommendation: maybe good to kill off lawn pests, but definitely would not recommend for recurring lawn maintenance. Find someone else for your wallet's sake! Maybe this is just a reflection of this local Oldsmar, FL office, but a poor experience with TruGreen in my opinion.

I’m very impressed with the level of care and time spent protecting my home. The personal care with every customer service person I spoke with is golden and so rare in this day and age. Bravo TruGreen and bravo to your customer service commitment.

Our technician is great. He addresses the problem areas and does an awesome job.

I “tried” using their services for about three years. They only have a few qualified specialists so keeping my lawn in good shape was impossible. Last year a 1/3 of my front lawn was lost to Chinch Bugs and had to be replaced at a cost of $600. They would not reimburse me but gave me another year of service for free. This year I got chinch bugs again and begged them to take care of it before I lost the lawn for a second year in a row. They refused to send a qualified technician to diagnose and kept blaming me for improper watering. I kept telling them that the rest of the lawn was fine so it couldn’t be due to a watering issue. The “new” customer service agent (Richard) would rather be right than president and was unwilling to help. I called another service and they sent someone out that got on their knees and in less than a minute had a live chinch bug in his hand. Obviously I canceled my “free” service and now my lawn is again in good shape with the new service. Pretty bad when people with free service don’t want them treating my lawn any more.

I have used them twice in the past. My lawn has steadily declined since I brought them back after they bought out my lawn guy. I started to seriously doubt what they were or weren't spraying on my lawn and what the technician was actually doing when he showed up. The customer service and back office stuff was actually very good but they couldn't correct anything even with reassurances from various supervisors. I would steer clear.

Technician only sprayed the front yard. Please send out another technician asap, I've had issues with the back yard months ago.My lawn is not being monitored properly. I have video footage, he was only here about 5 minutes. I would like my lawn treated PLEASE.

Julie is the best TruGreen rep I've ever had, trust her to explain what and why she does the work on my lawn.

Aside from A few technicians who have tried to make things right, Trugreen has been a nightmare to deal with. After having our grass fried by one of the technicians, our grass has yet to recover. It’s been about three months and our grass has more weeds, more insects, and more mold than we did before. The manager tried to make it right by adding plugs where the grass would not regrow, but to this day is still not looking back to normal. Additionally, we’ve had a bush randomly die, and each time a technician came out they tried to blame it on us, not watering the lawn or our irrigation being clogged. It has done nothing but rain these last few weeks and our irrigation technician has verified There are no issues with our drip lines. Also, before the Technician even looked at the bush, he came up with a conclusion that it was something that we were doing as homeowners. I asked him to at least take a look at what we’re talking about before he makes the conclusion and writes it all off. i’ve had to call three different times and each time a manager was supposed to call me but to this day, I have not spoken to a manager about the shrub. It’s very disappointing when one or two technicians really care for their job and what they do, but the management does not seem to want to rectify the issues we call and complain about. All I want is a green lawn, which I think is what Trugreen is supposed to provide. However, with all of the complaints we’ve had to make over the last three months alone, I feel like it is never going to get fixed. our lawn was probably better off before getting Trugreen since we’ve had grass get fried and had more mold and bug issues since contracting with them. So disappointing.

Deontae did a great job with aerating our yard. He told us about the service, and made sure the dog was safe inside.

Bought tree and shrub service since we just moved into a new home and wanted to maintain our beautiful foliage. Tree in our front yard and shrubs starting dying but it was not mentioned or addressed until WE brought it to their attention. They said it was overwatering: doubtful since our irrigation system is at the same setting as it’s always been and there were never dying shrubs or dying tree. Don’t believe we overwatered because we have been in a drought and are 15” less than normal rainfall totals. Person who said it was overwatered came out early in the morning just after sprinklers ran; of course it’s wet. Seems like they offer convenient excuses but are not proactive and simply add fertilizer and leave. They have called and left messages regarding my complaint but always leave a general office number and that person is never there when we return the call.
Don’t know what, if anything they intend to do but it’s doubtful they will do anything. Would NOT use them again.

Stay away. I've been having problems with my lawn since the end of June. They don't care you'll be sorry if you use them, my lawn still looks terrible.thy kill your lawn and don't make it right. They will be taken to court 1 1/2 years and they killed my yard. Tell me that's green and healthy did is a year and a half old. I don't think the pga golf courses would be ok with this work. I will contact them. Rick Richard and Mike thinks this lawn looks Good you might get lucky for a little while but your luck will end. A picture of my lawn after getting a new company 8/2023

I want to acknowledge the professionalism, courtesy, and helpfulness of our technician, Hilfred Spence.

He patiently spent the time needed to answer questions, provide details about the treatments and ongoing strategy for caring for our landscaping, and just generally being friendly and patient in the hot Florida sun while basically being held hostage by people who know practically nothing about landscaping or tree care.

He was great, and TruGreen, though a bit pricey when you add up all the services, has met their commitment to keep our yard mosquito and pest free, and take care of our lawn, trees, and shrubs.

Thanks!

True Green was on time and courteous. Answered my question satisfactory. Except that my lawn was not looking as green as you advertise. Now is looking a lot better. Thank you for your service.

Note to self: read the bad reviews before paying thousands of $$ for a service.

I usually try not to leave reviews unless I have something good to say. I want private businesses to thrive! But this time, after my experience with TruGreen and being yelled at by their manager Tina on the phone, I think it is necessary to warn people about this company. And now that I’m reading the poor reviews from the past year+, I’m realizing the mistreatment and terrible costumer service is the norm in this company. They’re probably going to copy/paste their template response on my review to have me email them my concerns but I’ve already tried to reason with them and only got yelled at as a result.

When I called to start my service in July of 2022, they offered me a one-year package (almost $2,000) that would “keep my lawn green”, plus tree and shrub. 9 months later they charge me for a service "because I ran out of applications". They did say the package included 11 applications, but they said those would take me through a full year of service. What do I know? They are supposed to be the experts, so I signed up! Turns out they used up all the applications in 8 months, which I would not have a problem with if the lawn had gotten healthier and greener. The reality is that the lawn has never looked deader and I’m worried we may have to replace some of it.
Months ago I called to simply ask them to schedule the next service at a time that I would be home so I could talk to them and show them some concerns. They showed up almost a week after the scheduled day and time, when I wasn't home, so they called and told me the dead spot I was concerned about would recover. Well, it hasn't recovered and it's grown exponentially. Now that I told them I want to cancel the services, they offered to bring a supervisor to evaluate my lawn, but they profusely refuse to schedule his visit at a time that I’ll be home. They will come when they can and the only say I have is to cancel it if the time isn’t convenient. The manager wouldn’t even listen or try to take my availability. All she did was yell about how I didn’t use my service calls earlier. I understand I’m not their only costumer and they are busy, but I have never had a company avoid personal interaction so badly. All I see is the flags they leave when they supposedly perform the services. I have yet to see someone’s face or even see any improvement on my lawn. But according to Tina, it is all my fault for not calling them more often and for watering 15 minutes/day less than I should.

Caleb explained everything to me. Lawn isn’t looking good at all in the front and he is working on figuring out what is wrong.
3 months later the lawn still doesn’t look lush. The plugs are not growing out. They are growing up but not out. The lawn needs help. It’s been several months.

Do not believe anything they say if they knock on your door! Someone showed up at my house and after telling them repeatedly that I was not interested, they offered me a no-commitment contract with the first treatment half off, for $49. I agreed and the service happened a few days later. The guy even gave me his number for “personalized service.”

They charged me $149 for the service. They took the liberty of adding in a $100 bug treatment that I did not agree to. Why would I? I hire a pest control company for continuous management of bugs. I reached out to the representative that gave me his personal number. I could literally see that the message was read and totally ignored.

Do yourself a favor and hire someone who won’t steal your money and lie to you.

The mosquito application tech, actually the tech who came before also, who did the fertilizer and a couple other treatments, both came did their service, very thorough, answered my questions, didn't make me feel rushed, just explained what they were doing and how. Its been a bit more expensive for a year service than I had hoped. But honestly, I just bought the house and the yard needs alot of help. Just talking with the techs and Al who signed me up and helped me with my sprinkler system( literally came over, showed me how to use my system, replaced ( and made me learn how to do it) heads and tips on the sprinkler. So I guess im saying, for me in my situation, I have definitely received my money's worth! I feel way more confident in my likelihood to have a great yard. I really like being able to go on to the app to see where they are at through the day, when I have scheduled service, so I can put the dog up when I need to not before. Definitely, made a believer out of a somewhat skeptic.

Johnnie W was servicing my lawn today. He was very nice To speak with professional, personable and knowledgeable. and he asked me how my Lawn was doing and we talked about it and I told him how great my lawn looks now I was skeptical that the outcome would be worth what I paid for it, but after only a few months, I have really seen results… However, I don’t have a sprinkler system so once it stops raining here in Florida time will tell if I’m gonna need one to make True green Application continue To make my lawn, look this good!