HVAC reviews in Orange Park, Florida

Quick, courteous response to my call for service. Not only did Troy fix our oven quickly, he also gave me helpful information about our circuit box and addressed another appliance that had been giving me trouble.

I have used this place no less than 8 times over the past 10 years and have had excellent service. They are really good for parts and typically if it is not in stock it is in the building in 24-48 hours. I highly recommend them.

Problem=====> Side by side fridge defrost heater was bad. Freezer side iced over, fridge side warm. Pros=====> #1. Nice Guy. #2. Got the job done right and in a timely manner. Cons=====> #1. Called at 8:30am, said they would have somebody there by noon, called at 1:40pm. #2. $220 for a $40 part and 45 min of labor = $180/hr.

Went in to buy a capacitor for my unit. Talked into buying a universal motor for my condenser fan for $180. When I got home, I found out it wasn't so universal. When I brought the fan back I was told that all sales were final and would not get a refund. So now I am stuck with a part that I can't use and out 180 dollars with the excuse that I shouldn't have bought it then.

Tired of the big companies that send questionable workers who fix things with duct tape? Well these guys are the answer! This company helped us out in a bind. The entire staff was very helpful even with all this madness going on. Staff showed up ready to work and had us up and running in no time. They will our go to from now on. Good job guys.

Seems like a customer focused ac parts shop but when my ac went out and I suspected it was a bad capacitor which is a typical part that goes out on heat pumps for which you will pay dearly for an ac technician to replace but is actually an incredibly easy replacement for an often $8 part that often results in a $200 bill. I took out my capacitor and brought it in to Ace whose part prices are more expensive than Grainger but they are a customer focused shop, not a parts only supplier at least that was what I thought. So I asked if they could test my capacitor to see if it was bad and they said only their technicians can since they have a "special tester" that was extremely expensive so being it was 90 degrees I was forced to pay $70 for the part. Turns out that it wasn't the capacitor it was the shoddy yet expensive fan replacement done by another large "reputable" ac company whose technician wired with shoddy connectors unsealed hanging loose where the fan blades could actually contact them and knocked them apart. Turns out you can find several highly rated "expensive" "specialty" capacitance testers on Amazon with free shipping for $20. Of course Ace has a no returns policy on capacitors. Customer focused, nah a bit shady seems like a more accurate description.

We arrived at our family condo on 7/1/2016 in Fernandina to find the the refrigerator had stopped working. After calling multiple places we finally found someone who could come out on the 2nd. The tech, named Gary, said he would be there between 7:30 and 8:30. He called closer to 9 saying he was running late. He showed up around 9:15, looked at the fridge, told us what the problem was, located the part, then told us WE would have to go pick the part up because he had plans to go to the beach. He left around 9:30 and said he'd call us in 15 minutes or so once he got in touch with "his guy" at the parts store to have him put the part on the ACE account. At 11 we had to call him. He told us the part would be put on the ACE account and that we just needed to pick it up. He then told us if he didn't drink too much, he'd come back that afternoon and install the part, otherwise it would be the next day. We practically had to pry a time frame out of this guy. At this point I was done with the complete lack of professionalism, we paid for the part ourselves and I decided to install the part myself. 20 minutes later, the fridge was up and running. I'm sure the tech was fully competent as he diagnosed the problem quickly and accurately. I just have a real problem paying companies who seem uninterested in the work.

I just experienced another reason small business should not be supported. After making a purchase at this place on Monday and trying to return it today (Wednesday) because it was to large still new still in box I was told we do not take returns and with a receipt. My advise to anyone going to this business is go somewhere else like Home Depot, Lowes or Proctor Ace. I was able to get the exact item I need at Proctor Ace for a 1/3 of the price I pay this business. The only reason I when was to try and support little business but as alway small business make a habit of f*&#ing you over. I will never go to this place again and I will suring tell everyone I know to never to business there.

If you need refrigerator repair CALL ACE Heating and Air. Gary worked on my frig for a few minutes and done. I was so impressed with this company and have their sticker on my frig for emergencies. Thanks Ace and Gary for promptness, professionalism and timely.

Stephania

We have been using Ace for several years now. They are quick, courteous and polite to all of our residents. I would highly recommend them to anyone for any appliance repair.

Recently had an inverter problem on my refrigerator, Ace was the only person in town with the part and they also had a great price. The young lady at the counter was very helpful and thanks to the gentleman who came up from the back of the store to help explain how to hook it up correctly. Great bunch there!

If you want a company that caries no parts and will take at least two visits then you can come to the right place. You can give them the model # and serial # and exactly what is broke on your appliance think have any parts, NO. The service will show up yep that is what I thought, we have to order the part. They will give a day when it will be in their store. Do not believe this as they tell you what you want to hear. They will even say we will put a rush on the item again tell you what you want to hear. Only thing they tell you that is correct is the Service Charge Fee. I have used them 4 times and 4 times the same experience. I have used this company for my last time. Again the only thing they can tell the truth is the Service Fee other than that they tell you what you want to hear.

When you are able to find out what the part is on an appliance that has gone bad, we are fortunate to still have small electronic shops available to us. Ace air conditioning is more than just an air conditioning shop. They have replaceable parts for all of your home appliances. I don't have to go into Ace on a regular basis but when I do need them I'm so glad they are there.

Ace responded to my repair the very next day. Troy is friendly , professional and efficient. Kristy, in office and Troy followed up several times to check !

Will use Ace appliance again when needed

I can't say how amazing and professional they were! Always got a call when they were on their way! Always followed up and keep you posted on what is happening! This is the way a company should run! Troy was most helpful and worked very quickly on a hard part to remove! I have to say it made my day! Thank you

Great customer service. Reminded me of the parts places of old - helpful, friendly, and patient. I needed a part for my a/c. Called them and they had it. Told them it would be a few hours before I got there. Never gave name or specific information. Arrived several hours later. Mentioned the part I had called about. She reached behind the counter and put it up on the counter having already pulled it for me. Just something "extra" it seemed. I will definitely remember and use them should the need arise again.

Krist was a busy lady each time I walked into the shop. She took the time to listen to my A/C issue, offered a solution and provide me with guidance in how to use the products I purchased.
I appreciate the support she provided both on the phone and at the parts counter.

After a HORRIBLE experience with another company I called Ace. Tiffany was amazing on the phone. She quoted me a price for repairing my Whirlpool Cabrio Washing Machine that most other appliance repair shops do not repair. Gary came out the next day at the time quoted. He even called to let me know he was on his way. Gary made the repair quickly, politely, and professionally and then collected the amount that I was quoted by Tiffany. I HIGHLY recommend these folks, especially after dealing with another company for 6 days with no results!

Had a Frigidaire refrigerator go bad. Across two weeks and 4 visits and almost getting it fixed I lost 2 refrigerators full of food. but when Ace determined they could not do a permanent fix they did refund IN FULL there charges to me. I was out the large amount of money in groceries but the refund went a long way in helping me buy a new refrigerator and restoring my faith in these guys..

Had one of the big companies come out to fix my system, spent 2 1/2 hours rewiring the float switch, replaced capacitor, unclogged drain line and decided system had bad compressor valve with quote to replace compressor for $2301. Ace came out to give quote to replace the whole system, asked if I wanted him to double check that system needed replacing, found that the compressor was short cycling during the previous techs visit and only needed time to reset to start cooling again, previous tech told me to leave the system off because it was not cooling which it wasn't. Ace started the system up and it worked fine, it was short cycling because clogged drain line I believe. I waited a month to give review to make sure the system keep working and it has. 5 stars for saving me at least $2301.00

Literally had a tree frog arc between capacitor (compressor side) and ground the unit. I thought I needed a new capacitor. However instead of just selling me what I asked for, they tested and found it to be good. They spent time going through diagnosis with me and options to try. Ultimately they were correct, I spent nothing, they made nothing, yet it was if I had spent a lot. Any future issues, I will always go to Ace First. Great people!