HVAC reviews in Orlando, Florida

Used Neil for an air conditioning install... I'll be honest with you I would not even consider anybody else.. Really great experience

They were here in less than an hour. I know almost nothing about air conditioners so they could have sold me a whole new system and I wouldn't know any better. They didn't do that. The problem was just a bad connector. It's good to know that there are honest contractors out there sitll and this is one of them.

It was late spring and HOT! My A/C unit died and my family was suffering. I tried to contact a few bigger, more marketed A/C repair companies, but they either ignored us or took a lot of time to get back to us. Obviously my business didn't matter to them. I contacted Neil in hopes that he could help me out in a timely matter. Well he did, and had started on my repair before the big A/C companies had even finished their quote. Neil performed the right service with the right parts at way less than the other A/C companies' quote. Neil saved my "bacon" with the family that even the dog was glad.

Neil has been servicing and replacing HVAC in our rentals and home for about 7 years. I would trust him with my life let alone with my 7 a/c systems! Looking for an honest straight-shooter? Neil is the Guy.

Neil's Heat and Air is a must use a/c contractor for my family and now friends. Our experiences with Neil have always been super. Not only do we get to deal directly with the owner (which is rare) he has always been honest and fair weather good or bad news. I own a couple rentals and Neil is consistently there when I'm in a pinch. Thanks again for always treating my family and I like a people and not a number.

Would definitely recommend 🙌🏻🙌🏻 Great service, very fair pricing, quick response and friendly to deal with. I Came home to a hot house and no AC on Memorial day- many calls to other companies with a service fee or one day wait. Another company referred me to Neil because he’s licensed and very knowledgeable and honest. So happy i gave him a call!!!

They restored air quality I didn’t even know I was missing. Waking up feels easier, and my energy bill seems to be improving already. Incredible results from a fantastic team.

My system was running sluggish, and the airflow was weak. After a thorough cleaning, the air is circulating much better. The team was very detailed and even showed me the before-and-after pictures. Now, my HVAC runs more efficiently, and my energy bill is lower. The technicians were friendly and professional. I can breathe much easier now!

Amazed by the standard of work and level of professionalism. They addressed my problem quickly and offered useful advice for upkeep.

They worked at our clubhouse today at the golf course and they are an amazing service technician. Her customer service and hvac skills are the best!!

Excellent company. Very responsive, and helpful. Texted me photos of the repair as it was happening.

I had a great experience with their HVAC repair contractor service. Their professionals were knowledgeable, efficient, and friendly, and they delivered first-rate service from start to finish.

If you are looking to replace a heat pump be forewarned that their sales people use the oldest bait and switch sales techniques. He will quote you something by phone and email, then during the house appointment very quickly tries to switch you to a higher priced unit with a bunch of reasons why he can't meet the first quote number.

I called Westbrook to schedule my bi-annual A/C checkup. Nothing was wrong with my A/C unit but I wanted the checkup before I went on vacation. The service rep (Clint Alexander) was very personable and knowledgeable. He explained something to me that was different than any other rep had told me in the past. I was extremely pleased with Clint.

The representative quickly diagnosed the problem (bad fan motor), called the office to check for the warranty information (covered), installed the new motor (from his truck), and tested the system for cooling. He also did the annual maintenance check which was scheduled for the following week. No complaints. Good service call.

I've lived in Florida for over 24 years, and I can honestly say using Westbrook was the BEST decision I ever made as it related to my plumbing and gas repairs. Their professional, honest staff exceeded my expectations as they tirelessly trouble-shooted my issues. Their impeccable follow-up, timeliness, attention to detail and most importantly, fair pricing, is why I highly recommend using them today! I would trust Westbrook for all your service needs. This customer gives Westbrook a 5-Star Rating.

Matt and Jonathan were very professional and polite. They both went above and beyond just a service call. I had to have my TXV? Valve replaced so my heat would function and it turned out to be a very complex repair. Jonathan even repaired a wall anchor for my thermostat, I will be using Westbrook from here on out.

Requested service online at 7 AM on a Tuesday by 8:40 AM I had not been called back so I gave them a call on the phone. (How many people were ahead of me at 7 AM that they couldn't contact me within an hour and a half?) I was told that they would try to get someone out that afternoon but they could not honor the warranty on my 7 year old unit because I had not had maintenance done on the unit in the past 2 years (I didn't even ask about the warranty!). First you DON'T contact me in a timely manner, then I get shuffled to later in the day and oh by the way you will be paying full price because you didn't pay us to come out and check your unit every year! NOT great customer service! I called another big company in the area, they had someone out here by 10:30 AM! and I am on my way to air conditioning again.

Westbrook no longer installs HVAC systems for residential clients. My installation occurred in May of 2015. I purchased a Trane system with the 10 years parts and service warranty offered by Westbrook, not the manufacturer. The service call this month was the first time I sought warranty work. I couldn't locate my warranty but warranty dept agreed to retrieve it from long term storage 2 weeks ago. Despite subsequent calls, I've never received the information
As a result, I paid out of pocket for repairs. The original system cost $6600, no small amount to heat and cool a 1700 sq ft home in 2015. At the time, Westbrook provided the warranty valued at $800 with the unit I purchased. Therefore, it's likely that I am amoung a number of consumers who bought a more expensive product because it included this valuable extra benefit.

Westbrook has the best customer service I have experienced. Mike performed the work on our house and I couldn't be happier. He was well informed, honest, and fast. I will definitely use Westbrook (and preferably Mike) again!

We had a brand new system installed in July 2018. Westbrook has moved away from residential which would be fine if they had referred us to a competent company to handle our warranty repair. The system has totally stopped working and the company they referred us to wants to charge us for the repair. It's only been 7 months since it's been installed. Maybe they got out of residential because they knew something was up? This is unreal. #prisoner