HVAC reviews in Orlando, Florida

Mike was very professional. From the time he arrived to give me an estimate to when the job was completed. The estimate was correct, the job was completed on time, he was always on time. The job that was done looks very nice. The job site was left cleaner than when the project was started. I will definitely use Mike and Westbrook again.

Outstanding company with top notch plumbing, and electric technicians. They value their employees so it is apparent in their great work and positive attitude towards customers. I've heard it from so many of their technicians I have seen it myself over the years.

Above and beyond my expectations
The service tech Jose V. came out only to install a WiFi thermostat and i mentioned to him that my AC was taking a little longer that normal to reach the set temperature. i was expecting an answer like you have to call them, but Jose told me he would check the pressures and realize it was a little low on refrigerant so he added it and notice that the pressures were not right come to find out a valve in the brand new unit was defective so he had them ordered it and came back and replaced it. Great work, so far so good.

Jean A. was friendly and professional. He quickly diagnosed the problem with my AC unit and was honest about what he found. He explained in terms I could understand what he did to resolve the issue without pressuring me to replace an expensive part that may or may not be an underlying issue. This left me in charge to decide if it should be replaced now or in the future if the problem resurfaces. As with most things in life, you get what you pay for and Westbrook's service today was very much worth the money.

Today I had both a repair and maintenance issue addressed. Our technician Ramsys was exceptional. He explained what our problems were clearly and concisely as he made the repairs and he provided feedback on the daily operation of our systems. He understands both technology and customer service.
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My previous visit... Westbrook has always provided excellent service. I have been a customer for many years. Today's service (which was complicated) was finished earlier than estimated and Jean was neat and clean and communicated their status along the way. Overall another great experience.

Clint did my semi-annual HVAC maintenance. He was super professional and very informative. Followed up with a phone call after to offer some valuable tips on maintenance. Has been dealing with Westbrook for a number of year and has never been disappointed with their service ever. Great company.

If I could leave negative stars I would. I have never experienced a company that requires you to call them three times to simply set up an appointment for someone to come give you a quote. When I first spoke with them, I asked to put me on the schedule to do the work on the 16th of December. They took the appointment and said we will have some one call you to schedule a quote or provide pricing over the phone. After three days no one reached out. So I called back and had to leave a message and no one called me. I tried one last time and was finally able to get someone out for the estimate. The man that came out to do the estimate was over an hour late to the scheduled 3 hour window they provided. It has been almost 3 weeks since I first tried contacting them and today December 16th is the day I needed the work done. I have called twice this week leading up to the scheduled day. The first call advised me that the main lady that schedules the gas work is in a meeting and said she will call you right away. No call, I followed up and the after hours lady advised she would send the info to a specialist and requested someone call me before regular hours. Here we are another day, the day the work was scheduled to be done and I have yet to receive a quote, a single call, or any type of confirmation for the appointment that was scheduled. Now I have to delay moving into my house I just closed on because I have no way of cooking food for 2 weeks until another company can come out.

We could not be happier with the work done by this company. We had plumbing and AC jobs completed, which also included electrical work and drywall - everyone we worked with was knowledgeable and professional. This company is committed to excellence and will not leave a job until it is achieved. We live in a 93 yr old historic home, so surprises are common and even simple jobs are not always easy! Their work is exceptional and we will not hesitate to use them in the future!

My association with Westbrook Service Corporation spans over 10 years. As a "comfort club" member I receive a routine tune-up and maintenance of my a/c unit twice a year. I have met several technicians over the years and each one has been punctual, polite, knowledgeable and professional. It has always been a pleasure, and my equipment has been running very efficiently. I highly recommend this company for air conditioning and I would assume they do a superb job with plumbing and electrical also.

Update 2019

Was informed by Westbrook that they no longer do residential a/c service, only commercial business.

Westbrook solved the issue with my heat pump. I was particularly impressed with the professionalism of the field technicians. Angel was responsible, efficient and effective. He provided great communication so I understood what to expect. The office staff was also very courteous. The price charged was reasonable for all the work performed.

This team was amazing to work with! We had an issue with our old A/C unit where it was blowing out air but the air wasn't cooled. We contacted this company and they sent someone out (on a Saturday!). The tech filled our Freon since it was low and checked out the unit. It was determined that since our A/C unit was old, it was probably time to get a new unit. Once we determined we needed the new unit- a rep came out to the home to look at our old one and talk about how the new one would function/look. The new unit was installed with a day or 2 of determining we wanted to purchase a new unit.

The techs that came out to install the new unit were very profession, knowledgeable and kind! Even though it was pushing 90 degrees that day- they worked quickly and had our new unit installed in no time. They also fixed some issues with ventilation and such from an improper install from our previous unit. They truly did a great job and went above and beyond fixing the issues from the previous unit. They explained everything and were very thorough. With the installation of our new A/C unit/handler, we have saved approximately $100 per month on our electric bills!!

This is a great company and everyone was great to work with. We will for sure use this group should we have any future A/C needs. We would recommend the Westbrook team to anyone!!

Jason of Westbrook quickly assessed the problem I had with a detached PVC drain line for my AC, and was able to correct the situation in an efficient manner without incurring unnecessary repair costs. He is very knowledgeable about all aspects of his trade and took the time to explain everything to me in terms of the overall condition of my AC system. He is very professional, competent, and I highly recommend him!

I was very pleased with the work Barry performed. He explained everything clearly as to what he was going to do, cleaned up the debris, and when I asked him to provide an estimate for re-plumbing the house due to having copper pipes he completed a very comprehensive assessment and explained everything thoroughly. What I also appreciated is that his prior job was running over, he said he would call and update me which he did...

My AC quit working and I called Westbrook to schedule AC diagnosis. Scheduling was OK and a technician showed up on time.
The diagnosis the technician gave to me was something wrong with the wire that connects the panel and inside unit. he promised to give me the pricing to fix the wire the next day.
I didn't get a call from them after calling them several times. I had to go to another company and it turned out that the switch for the inside unit was off. That's the reason AC unit didn't start up. I turned on the switch and my AC started working again. Westbrook gave me the wrong direction and I could have ended up with paying $500 to replace the wire.
I called them asking for a refund and their attitude was just rude. Even my credit card company that was on the line as well said they were rude and they were glad that I would never had business with them again.
Anyway, I don't know why they have good reviews. Maybe my business was just too small to be good for them.

I have just recently purchased a new Air Conditioner from Westbrook. My father owned an AC and Refrigeration Business, and this was the first time I was making such a big purchase since he had passed away. We had used some local companies for minor repairs and estimates, but I had not been impressed or confident with their knowledge or workmanship. From the moment Tom and Carlos knocked on my door (and they were actually early), I felt we had picked the right company. When the job was finished they took the time to show me all the new and modern details of my Air Conditioner. Tom patiently made sure I understood everything and answered my many questions. The outside unit was installed better than the original had been. Everything had been picked up and cleaned up. Westbrook adjusted the bill because a new box did not need to built like the rep had thought. I would not have known to question that. Our experience was made better by how professional and respectful Tom and Carlos were to us and to our house. After the job was completed, Westbrook took care of all the paperwork for rebates, registering, and inspection.
Needless to say, my experience with this company has been good, and I have signed up for the maintenance plan with Westbrook. I would and I have recommended this company to my friends.

I am beyond please with their services. I live in a fairly new apartment, but never would I have never thought I'd be dealing with a new faulty water heater. After 3 months of not having consistent hot water and the apartment complex's maintenance crew not being able to fix the problem, I had enough and management contacted Westbrook. Lester and his assistant were very attentive, professional and detailed. He followed up to make sure that everything was OK. I am beyond pleased with their prompt, professional and diligent work.

Excellent response from Shane and his crew at Westbrook on an emergency plumbing issue at our building in downtown Orlando.
The crew came out quickly and got us fixed back up to reopen for business. Thank you!

I would like to start this off that I rarely make reviews. Though recently I had this company come out for a quote. They quoted my company $4,300 and it took 2 weeks before I even received a quote. Called multiple time to no avail before I finally received it. I went with another company. Ingenuity Air, and they quoted me $1,000. I'm not telling you what to do, but I do encourage you to get a second opinion. To try to swindle a company is off putting to say the least.

No one wants to hear their house needs a full house drain system replacement, but if you do Westbrook Plumbing can get it done right! The team at Westbrook plumbing completed our re-plumb in a timely and professional manner making sure we had as little disruption to the function of our home as possible! Their quality of work is exceptional and their friendly and welcoming personalities were refreshing. The final bill was spot on with the initial estimate and the job was completed in the quoted timeframe. Give Westbrook Plumbing a call, you won’t regret it!

Hopefully they do repairs and service better than they drive. Absolutely zero common courtesy to other drivers. Worst part about being a professional driver in Orlando is these guys.

Placed service call for AC and drain line not working. Joe, who we later found out is the owner, gave me options ranging from $900 to $2500 to replace the blower. He asked why we decided on the $900 option like a rookie used car salesman. After the blower was replaced and the drain line was still not working he said he wasn't concerned with it and then said it would be another charged service call when it still was not working 2 days later. We did not have him back for the principle of it and we do not trust him.