HVAC reviews in Orlando, Florida

Joe and his team worked diligently to source an alternative for a long-lead (1 month!) A/C part and provided expedited repair service on an A/C unit in my home. He is very thorough in diagnosing and explaining any problems. I'm very satisfied with his clear communication and status updates throughout the repair process. I definitely plan to use Vortechs for future A/C work.

Very happy to have chosen Vortechs for my air conditioner. They were very prompt in getting someone out to fix the problem. Joe was very thorough in his explanation in what caused the unit to stop working and the steps that were needed to get it going again. He took the time to show me how to easily work the thermostat, which I have always hated and how to maintain the handler for optimum performance. Felt like I was in good hands.

Vortechs Heating and Air's technicians are smart and they are there to help you. They have an indepth understand of building science and they use their knowledge in a positive way. They don't try to scare people into buying things they don't need. If they say something needs fixed, it needs fixed. If you're worried about something that is normal and doesn't need fixed, they explain why it's normal and why you don't need to worry about it. It's honestly better than a psychiatrist.

AC needed a simple top up. Vortech tech came out and quoted 3 outrageously expensive options ranging from $4300 to $1200. Declined and had the unit service by another company for $207.

Joe showed up, did some work, and got my system temporarily running—but the lack of transparency, poor communication, upselling without detail, and unprofessional behavior outweigh the positives.

I was initially optimistic when I got a next-day appointment and the tech (Joe, the owner) arrived early. He explained what he was doing, which I appreciated—but the experience quickly went downhill.
When he found a leaking coil, he refused to quote the repair, saying it wasn’t worth it. That decision isn’t his to make. As a paying customer, I should’ve been given the option and the numbers. Instead, he pushed a vague 6-month refrigerant refill deal based on assumptions, without providing any clear breakdown of costs, parts, or unit specs. No mention of tonnage, features—just generic sales talk. Plus, he claimed a new unit could arrive "hopefully this month (May) but the factory is saying AUGUST". Not great for the Florida summer!
To make it worse, my last impression was him complaining about past clients he didn’t like dealing with. Not professional. After he left, I got a basic invoice—no diagnosis, no details, no pricing per pound of refrigerant. When I asked for a diagnosis to use for a second opinion, I was dismissed with a text saying the invoice was sent.
I did get a second opinion from Kalos, and the difference was night and day. I received detailed quotes, real options, and full transparency—exactly what should have happened the first time. My new unit was installed within 48-hours, not 2-4 months!
I regret buying into the 6-month refill package, which admittedly I did out of desperation to get my air back on but also believing a new unit would take months to install. I wouldn’t recommend Vortech.
Summary:
• Refused to quote key repair cost.
• Pushed vague, overpriced service plan.
• No clear unit specs or breakdowns.
• Vague invoice and diagnosis.
• Unprofessional and negative tone.
• Found far better service elsewhere.

We have been customers of Vortechs Heating & Air for many years now! They are friendly, knowledgeable, reliable, and (sometimes most importantly) they are fast! A/C’s don’t go out when you don’t need them! Joe and the team are always great at keeping us in the loop and being fair. Not only do we recommend Vortechs, but we will continue to do business with them as well.
Thank you Vortechs!!!

Vortech wanted several thousand dollars to fix our aging system, but would not replace it, nor refer us to someone else. We called a larger local competitor and had a new HVAC the next day. We would prefer to keep our money within the College Park neighborhood, but instead wasted $129.99 for the service charge.

Vortech should probably not have asked for feedback.

OK service

Great group!

Great customer service

Great people great price

Do not sell to home owners. what a waste!

Very nice people, fast unloading thanks

Easy to work with and very responsive to phone calls.

Great distribution and a lot nicer than the other icpc place lol

Never go to this store is a bold head b….call Ericka she tink owns the store

Completely rude and unprofessional, looking for a part and was told doesn't look like its on the shelf

Always friendly, helpful, and on point. From the warehouse to the front desk, they always kill it

Do not come to where they take all day lowering the merchandise, they are too slow The truckers who come prepare their stay will be long

Here for the past 5 years the new manager that's here he is one of the worst managers I have ever seen at any location he is never at the shop when I come to see him and on top of that there's some skinny lady I think her name is Amanda the way she talks to her employees for what I heard she's the area manager but the way that she talks to her employees is horrendous

Fl cooling is great people to deal with..Rick is on top of things.. and the ware house has quick response with Heather.. great people.