HVAC reviews in Orlando, Florida

Barry was able to successfully get our hot water working to our complete satisfaction. We had been unhappy with the tankless hot water system since we bought the house 2 years ago. He changed the system and now it works perfectly. THANK YOU!!!!

Wanted to extend our heartfelt thanks to our Service Tech - Terrance. We are long time Westbrook Comfort Club customer's and our a/c heater suddenly stopped working last night. Brrrr... Customer Service was able to schedule us quickly for a service call. Terrance arrived right on time, quickly identified the problem, resolved our issue and got the house nice and toasty in no time!! Terrance double checked to make sure that all of our systems were working properly and we also had a great conversation along the way. Thanks again to everyone at Westbrook for all of their assistance. Much appreciated!!

I ordered a tankless water heater to be installed on my property June 27, 2019. It took them until December 2019 to finally install the water heater. Now they claim I still have an open permit on my property and they haven't been able to get in touch with me about closing it. Wrong. I have repeatedly sent emails and phone calls (the person is never "at her desk") so I have left message after message with no response. It is currently July 27, and I still have an open permit. Wish someone would get it fixed for me. Don't know if I would recommend this company for anything in the future. No follow up.

I am a combat wounded disabled vet and I will never recommend these people to my veteran groups after screwing me over like this:
Our A/C stopped cooling sometime last night, so I called them this morning and a nice lady said that a man would be here today. I called again after lunch and that nice lady said the tech was in Longwood (we are South in Conway) but he would get to us today.
We missed a later call from the tech, but in the VM he said he would come as he worked down his list.
We called the tech back tonight to check again and were told that he was done for today... I understand, late, busy day, but we could have used the 11 hour wait to contact other repair companies if only they had advised us that they really weren't going to fit us in today.
After sweating through the entire day in waiting for Westbrook, I am somewhat annoyed, especially as I told them the a/c IS NOT WORKING; it is over 90 deg in the house. I now am trying to find a better company to come tonight or tomorrow early.

Westbrook bailed us out when our air conditioner quit on us. The tech arrived within the window that was promised to us and was very polite and courteous. He promptly diagnosed the problem, communicated the issue to us and, with our approval, had our unit repaired and operational once again.

This was the third time that we had used Westbrook, previously for another A/C repair and a tankless water heater install. All three experiences have been great. We would highly recommend Westbrook!

I wish I could leave 0 stars. I needed a gas valve changed at my in-laws house. Their appointment last week was scheduled for 11am. They were 2 hours late and never called to give status as to what time they would be there. Then today they charged me $180 for 15 minutes of work to change a valve. The service guy was rude to my mother-in-law as well demanding she pay him before started on the work. If he would have read the service order he would have known to call me about the price in the first place. Awful. Will never contact them again for any of our properties.

Our service tech Terrence was great and has serviced our house in the past. We had two appointments yesterday - one last visit at our old house and initial visit at our new home. Both systems checked thoroughly and efficiently. Wouldn't mind having Terrence as our go-to tech for all future maintenance checks.

The service tech, Angel, was superb and did a great job. He was very courteous and keep us informed throughout the service.

We did experience scheduling issues. Our appointment was not scheduled as coordinated so i had to call and set up for a time later un the day.This is the second time this has happened.

Ben R Mixon

I needed some electrical work and ac work to fix some inspection findings before I sold my house. I called Westbrook because I've used them before and I knew they we good. Rich showed up at 7:30 for the ac work in the hot attic and got it done quickly and professionally. Then Steve showed up for the electrical work. He got the 9 items fixed quickly and even needed to rewire my Jacuzzi tub as the wiring was messed up. I was then scared for the bill I'd get for all this work and two separate technicians. Instead, the bill was very fair. Westbrook is the way to go if you want work done by a fair and honest company! Both technicians were great guys that worked hard and got the job done quickly.

I received timely and excellent service for my kitchen plumbing repair work! My work was done by Charles who had the knowledge, skill and perseverance to do the job. I am very grateful that he was thorough and completed the work that was needed. Thank you Charles and Westbrook!

TECO came to my house and told me there was a gas line break in my area and they would have to turn my system off for a few hours. Later that day they came back to turn system back on and said they “found” a small leak and I should outside company to fix it. I called Westbrook and set up an appointment to repair problem.David(Westbrook) came at scheduled time and checked system and found only a fitting needed to be secured. After a call to his office they stated their would no charge. Professional and honest, that is how Westbrook Services treated me.Thank you!!

Chad did a great job of assessing the issues with my AC unit and recommending options for replacement in the future. He explained how unreasonably high my electric bill was due to the inefficiencies of my AC unit. I look forward to having Westbrook back out to do the full replacement soon.

Edwin is a great and personable sales person for Westbrook. He listened to what we wanted in an air conditioner and worked with our schedule to get the unit as quickly as possible. We were so impressed with our first purchase that we got another unit for our upstairs area of the house. Thank you for assisting us with what can be a very confusing experience when making a significant financial commitment.

Wanted to have a fire pit installed on our pool deck. We had 3 estimates....The first was the lowest, the second from Westbrook was in the middle, and the third was double the lowest estimate we received. We decided to go with Westbrook since they were priced in the middle and mostly because of how impressed we were with our estimator Jack's vision for the pit design. I made Jack promise to be the crew leader on the job, and with that condition, the job would go to Westbrook. Well now the job is complete and I am very happy we went with Westbrook. Jack and Jason from the plumbing division did amazing work on a very complex job. Their design for the gas flow, of 180,000 btu's that needed to travel 125 feet, was flawless When the Orange County inspector came out he was VERY impressed with the quality of the gas line design and completion. The gas system passed with flying colors! It was a pleasure having Jack and Jason on property. As such we will now be doing more business with Westbrook. Thank you from a very happy first time customer.

Wow wow wow!!! Shane Nicholas really went above and beyond and took amazing care of me. Easy to communicate with and on point all around! I would highly recommend this company to anyone!

After getting several quotes for a HVAC unit, I decided to go with Westbrook because they offered the best price and had good reviews. That was the best decision I ever made. The technicians Dale Reeves and Eric Dominguez did an amazing job and made sure everything was working properly and that I was satisfied with the service they provided. I am not a paid spokesperson. I am a real customer and I am telling whoever is reading this review, you will not be disappointed if you chose Westbrook.

Terrible experience. Two days of false promises and missed appointments. I was provided a service window of 1-5pm for an A/C service call. I was told the technician would call 30 minutes prior to arrival. At 5:15pm I still hadn’t received a call. I called the office and the woman said she couldn’t help me but would have someone call me back. A technician called me at 5:25 and told me he was on a service call and didn’t know if he could have someone come out today. I asked why no one had reached out to me and he told me that’s an issue between me and the “office”. A woman from the office called and said they were too busy and couldn’t send someone out tonight but promised someone would show up at 8am the next morning. I have had two technicians call and say they are busy with other calls and don’t know when they can make it. Westbrook has no problem making false promises and wasting customers time.

My techs were the best. Very professional, courteous, knowledgeable of their trade. You need more guys like Angel and Eric. Would def call and ask for them if i ever have a problem with my AC again. Great job guys.

Barry the plumbing tech was very polite and professional. He repaired my main water line leak in my yard leaving the area as if nothing had happened. Their air conditioning, electricians and plumbers are the best.

Driver on Florida Turnpike southbound 2/6/2026 Van #2216 driving irresponsibly.

I signed a contract with Westbrook to install a tankless gas water heater in APRIL 2019. It’s now January, 2020 and they still haven’t finished the work that was contracted! They came to my house 4 times since that date to evaluate and coordinate with TECO gas to install new gas lines (old meter was defunct) and prepare to install the tankless water heater and also hook up my gas range. Each time they had an excuse for why they couldn’t do the job on that particular date. The final time was on JANUARY 30, 2020 when the tech came and said he needed another tech to do the work and had no record of the gas range installation, even though I’ve had 8-10 phone and personal conversations detailing the work order. When I called to reschedule, Robert Valentin, Director of Customer Support, was anything but helpful or professional. He repeatedly talked over me, gave conflicting information and told me I was unreasonable and rude. Quite the opposite, in fact. He quoted me $1,270 to do the work when I was originally quoted $300 in April then told me to find another contractor if I didn’t like it. I set up a time 2 weeks later for them to do the work because I haven’t had an oven for 9 months!
The last thing he said before hanging up was to
...”get another contractor if I was unhappy with their service” and he apparently heard me say ‘go to hell’ as I hung up. He called back 5 minutes later and said they would not be following up because of my comment, and that I was “rude and abusive”. After 9 months of waiting for them to do their job, Mr. Valentin could have gone to hell and back a thousand times! A passive-aggressive personality with no background information should not be head of Customer Service! This is the WORST sense of responsibility and customer attention I’ve ever experienced!!!!
Dr. Paul Skomsky