HVAC reviews in Orlando, Florida

E.C. Waters Air Conditioning is a wonderful company! I have used their services for more than a decade and have always been completely satisfied. My favorite service technician at E.C. Waters is Tim. He is extremely knowledgeable, friendly, and professional. Tim always goes the extra mile to make sure that your air conditioning system is working properly. He is also very willing to answer any questions that you might have. E.C. Waters is very lucky to have Tim. He is definitely the best!

This review is long overdue! Tim provided exceptional service for my AC unit! He was punctual, professional, and extremely knowledgeable. His expertise made a huge difference, and he quickly identified and fixed the issue. I'm very grateful for his help and can't recommend him enough. Thank you so much for keeping our family home comfortable!!

I've used EC waters for over 20 years. Tim has always been my technician, he is extremely knowledgeable and helpful. I am reassured every visit that Tim is still with EC Waters, because I trust him and will not be taken advantage of. EC Waters has been a pleasure to work with. The next time I need service or a new AC, I will not hesitate to reach out to the team/Tim.

We highly recommend using EC Waters for your AC needs. From the office to service, they treat you like a valued customer. Our service tech "Tim" is very courteous and thorough, letting you feel confident that your system is running at the top efficiency.
Thanks again to all at EC Waters.

I was referred to EC Waters by a neighbor. They now handle the HVAC needs of both my residence and small business. They are always responsive and timely. Tim Duncan is awesome! Professional, knowledgeable, and communicative. It’s a pleasure working with a trustworthy person who not only addresses the work to be done or a situation that has arisen and ensures you are educated on same.

When I called EC Waters for a repair appointment, I could have actually had one that afternoon! I chose the following day and the technician Von arrived at the beginning of the appointment window. He was very professional in manner and dress, and throughout the visit Von gave me detailed explanations of his findings and corrective procedures (in words I actually understood)! Once he completed the repair, Von actually invited me to view my system efficiency data on his device - and the numbers were great! EC Waters installed my system in 2006 and has been the only company that has touched it since! I highly recommend EC Waters for all of your comfort needs! Gratefully, Mark Goldstein.

I had my preventative maintenance appointment today from EC Waters and Tim was the technician that came out. He’s the best. He’s knowledgeable and thorough and checks everything and he’s efficient and friendly.
I will always request him for my 2 annual appointments.
TY, Tim!!! See you in 6 months.

We have had great experiences with EC Waters for over a decade now. I still remember the first appointment when the employee was crawling around in our hot attic, trying so hard to figure out what was going on with our ducts to cause the disparity in our home's temperature from one end to the other. Over the years, EC Waters has helped us with duct work, repairs, a brand new AC unit, and now we are happily on their maintenance plan. We've met many great employees from there over the years - Tim is great, he remembered our home well from previous years and is happy to answer any AC questions.

We have had a relationship with E.C. Waters, specifically Tim, since 2009, when lighting struck our AC system, and we contracted the company to install a new unit and ducting for our home. Our 15-year relationship speaks to the professional, kind, and personable service we have received and continue to receive from them. We have a year-to-year maintenance contract that is reasonably priced, and that brings them out twice per year to check our entire system. These routine maintenance services have been crucial to keeping our system in top shape and running smoothly. Again, we have had the same technician, Tim, who is terrific at his job and as a person. His attention for 15 years gives us complete confidence in our cooling and heating. When it is time for a new system, we will look no further than E.C. Waters and know that Tim will make it perfect.

Nine years ago when EC Waters put in my new system, I was pleased, but then I noticed the coils were coming apart from the condenser. It wouldn’t have a 10 year warranty. I had to come out and check it. I don’t know what was done to it but lo and behold a week later the system broke I called for service. No one ever got back to me then I get a phone call on that Monday, telling me they don’t service the Oviedo area anymore. Isn’t that funny since they were just out two weeks before that now they don’t service the area now I have an AC unit that doesn’t run and now it fell out of warranty. Seems very odd as anyone else had to do a lawsuit against them

E C Waters Air Conditioning is a fantastic company! We wanted a mini-splitter installed so we contacted E.C. Waters to request an estimate, within 24 hours we had a written proposal. Once we made a final decision we were contacted that the equipment had been ordered and would be scheduled for installation the following week. To our surprise the equipment arrived earlier than predicted and Melissa called to schedule a quicker installation. I was called by the install technician, Donald, to let me know they were on their way exactly as Melissa had told me the techs would do. Donald and Austin, the install techs, were professional when they arrived and continued to demonstrate professionalism throughout the installation. They used drop cloths to ensure they didn’t track dirt into my house or allow installation debris to be impacted into my carpeting. In addition, they cleaned up the installation area inside and out once the install was complete. The installation was completed efficiently and Donald, the tech, ensured I had all the associated paperwork for the equipment and provided a quick instruction session the operation of the mini-splitter.

I was pleasantly surprised when the company owner, Steve, and Jason, the Comfort Specialist dropped by just to ensure I was pleased with the installation and equipment and to make sure their techs had not experienced any difficulties during the installation.

I can’t say enough positives about the entire experience! Thank you to everyone who was instrumental in making this a great experience!

We have had EC Waters as our HVAC contractor for many years. Until recently we would have given them a 5 star review. In 2018 they replaced our AC unit including refrigerant lines, approximately a $6,000 job. As far as we knew, all was done to code & well done. They had provided good customer service, appeared honest and pricing in line. Recently things have changed. They are a different company, now run by a new owner, Steve Waters. He is the son of former owner, Clark Waters who has retired. It is our understanding Jason Oldson helps Steve now run EC Waters.
In November, 2024 we had a new roof put on our home. In the process a 2.5” roofing nail hit the refrigerant line. This was part of the system installed by EC Waters in 2018. By code in 2018, this refrigerant line should have been 6” below the attic sheathing. Obviously, had it been, a 2.5” roofing nail would never have pierced the line. We immediately placed a call to EC Waters & shut the system off. They very promptly responded to the call, soldered the nail hole, & added 9 lbs. of R-410A refrigerant per their invoice for $1,613.20, (1,213.20 was for refrigerant). They refused to take any responsibility for their work from 2018 that now appears was not done to code. Jason told me I could not hold them responsible for work done 6 years ago. Advised it was a very tight space & they did the best they could. The next day in a conversation with Steve Waters, he also refused to accept any responsibility for what happened. It is their opinion that our roofer punctured a hold in the refrigerant line. We/the customer called them for repair and they promptly came & made the repair. End of story.
We owe them $1,613.20. Refrigerant at $134.80/pound It appears this refrigerant should run $50-$90/pound, and we had a maintenance plan with this company at the time.
I have held off until now posting this review as last November I requested a refund of the half of the maintenance plan that had not been used. I finally received it in February, 2025.

Needed to replace my very old AC system at my house. Made a few calls to companies around the area and found EC Waters to be the most responsive and willing to do the work. Their techs were also very courteous while doing the removal and install in and out of my house. Would highly recommend.

We called for service a few days ago. They came out today unprepared. When asked when they would return, not until Monday? You might be asking, well they may need parts. No, they didn’t even look at the A/C unit. Walked in, yep it is warm, it isn’t working and might be the coils. We’ll be back Monday!!! You don’t even know what is wrong. So what about coming back later today?!? Didn’t even hear back….

Do not recommend!!! We are also in their maintenance plan.

**Add based on owner response. The technician was to visit the owners office because they too were having issues. No one reached out. Beyond that, service was on Wednesday and was told you’d be back out on Friday. I would understand same day but not 2 days later with no A/C working under a service plan. We should be priority and we were not as it was days prior that service was called. **Note for other customers, the response acts like they have never been to the location thought it was on a service agreement for at least 2 years. So location of the unit was NOT a surprise. Thank you but my review stands.

We were having an issue with one of the air handlers in our home and despite previous calls - the issue continued and then **Von Johnson** came out to look at it. Von is intelligent, polite, easy to talk to, explains everything so well - clearly knows his stuff (confident - not cocky) - one of the best AC technicians I have ever met. Von is definitely an asset to this company because he is thorough in his work and you can tell from talking to him that he truly cares about his customers. We will continue to stay with this company because of Von’s knowledge and his willingness to ensure a job is done thoroughly.

**Thank you Von!!!!!**

EC Waters was recommended to me by 2 co-workers for quality service, professionalism, and timely work. I am happy I asked because these guys are top-notch. When my A/C broke and didn't know if I needed a repair or an entire system replacement, I shopped around for a few quotes from various service providers in the Orlando area. Everyone I talked to seemed sketchy and untrustworthy, and I could never get a consistent answer as to what was actually wrong. Then I called EC Waters and talked to Jason. Jason is extremely professional and knowledgeable. He took the time to explain everything to me. We came to the conclusion that it was more economical to do a full system replacement. Jason provided a temporary window unit so I could keep my bedroom cool until the new system was in and ready to be installed. Once the day finally arrived, the team showed-up on time and completed the job within 5 hours! His installers helped me set up the new WiFi thermostats and walked me through how to program everything. I will say, they are a Trane authorized installer, and those units are a bit more expensive versus other brands. However, you definitely get what you pay for with these guys. Do yourself a favor and call these guys if you need A/C work done for your home.

Having been in the restaurant business for over 40 years I have had to make many calls for service. E.C Waters is fantastic. Fast and friendly and complete professionals. The price was also very fair.

Chris B., performed a Preventative Maintenance inspection on my 2014 unit today. His capability and professionalism was impressive. I highly recommend this company and their talented team!!

I'm not going to go into detail but my overall experience wasn't a good one. I'm not saying they are a bad company but in my particular situation it was not handled well. I did receive an apology but what happened to me should not and hopefully will not happen to any other customers in the future. I also felt price was higher than competitors.

Technicians came out today , they gave me a courtesy call 30 min before they arrived. They informed me of what the process was for the day, answered all of my questions, and upon completion went over the entire unit inside and out and explained to me what things were and how they worked. Technicians we're also polite and made sure to clean up before they left. Entire experience was terrific and I would certainly recommend EC Waters to anyone.

Failed to provide acceptable level of maintenance and service, resulting in leaks that damaged our ceiling in multiple places. They claimed to have blown out lines several times, when in fact a technician has assessed the work was not correctly completed. While a technician states poor quality work the office blames home owner for using the system. The office does not any accept responsibility. Disappointing.

The response is a little jaded, not shocking. When their own technicians state previous work was not done properly it is concerning. Since we pre-paid for a maintenance check we were going to allow for that, but the owner refuses to provide service and is going to refund part of what was paid.