HVAC reviews in Orlando, Florida

Honest AC is a great company. They’re customer service is exceptional. Buddy of mine had an issue & I sent him the number. They came the next day and took care of all of his issues. Not only are they consistent, but their work is also immaculate. Appreciate it Honest AC

My air-conditioning system needed replacing. I called Honest AC for an estimate. As it turns out, it was the best thing that I could have done. They came out, gave me an estimate and a couple of days later the job was complete. Everyone involved was extremely professional and courteous. I highly recommend honest Ac to anyone looking for outstanding service - at a fair price. Avi from Miami

This is a terrible company. If I could give zero stars I would. They’re great if you want an install, but after that you don’t exist to the company. My A/C unit was installed last year. It has since gone out, two weeks ago. I called two weeks ago to ask for a technician to come out. I was told 3-5 days, it has been a little 2 over weeks. I again called this morning, was told they would be out this afternoon. I heard nothing. Called back again. Was told it would be another 3-5 days, which I am now seeing as a common answer among all the bad reviews. Have since called multiple times, was told that the owner, Elijah, would call me. Still haven’t anything and not really expecting to. It has been a horrible experience. DO NOT USE THIS COMPANY. THEY ARE HORRIBLE DISHONEST AND HAVE TERRIBLE CUSTOMER SERVICE (since it’s only an answering service that doesn’t actually do anything). Save yourself the headache and go with an actual honest, good company.

Terrible, Terrible, Terrible. The best thing about Honest AC is Oscar, he has great customer service and you can see he cares for his customers. The person that installed my unit scratched up my brand new washing machine. The owner didn't want to do anything about it. We worked out a deal but he did not want to deduct last $50 from my referral and stated he would pay it after my friends work was completed. Been over a year and still have not received the $50. To make matters worst my AC within the first week did not work properly. At times it would work ok for a month or so to the point I'm sweating with my AC in my home. The last three or four calls I have made no one showed up. During the Winter time if I use my heater the AC won't work when it gets too hot. I have to turn off my breaker to get it to work which can't be good for my AC or anything else in my house. I have a 4yr old daughter does not need to live like this nor do I or her mother. I called today and they tried to say my 1yr warranty has expired so they will be charging me. I told the person on the phone I have I believe a 3yr warranty she said I would have to show proof (apparently they don't log this kind of stuff) Good thing I have my paperwork. If this doesn't get resolved I think I've given them plenty of opportunities to fix the issue so if not resolved it may have to be taken care in another manner such as replacing the whole unit and making sure everything is done correctly. Can't say it's the thermostat when it's been replaced a few times already and have to use breakers as part of the process..Something has to give.. I was better off with my old AC unit honestly. I'll be more than happy to change my rating after seeing what they can do to fix the issues.
**update**
7/19/19 with 3 yr warrenty they tried to charge me saying they show i have a one yr. Luckily i found my paper as proof. When the owner was called he still tried to say i had to pay saying nothing was wrong. I informed him the tech said he had to fix a few issues but he didn't care and said if i didn't pay he would take my warrenty out. When i called him by his name he said his name was jacob which was a lie and told me f myself..wow great customer service. Even his employee was for a loss of words and main office couldn't say much as it's the owner so just apologized.

If I could give negative stars I would. Do not do business with these people. They are dishonest and unprofessional. They do not honor the warranty on the A/C that they install. I had a brand new A/C unit installed by them less than 2yrs ago. Called them last week because unit stopped cooling. Spent a week calling them, all I would get is that a tech would call me back. No one ever did call me back. After a week of waiting I had to finally give up and call a different company. I suggest you also read all their BBB complaints. Many say the same thing, they do not honor the warranty on an A/C that they install. If you install with them and something goes wrong you will never hear from them again. I recommend you call A/C Home LLC. I called them and a tech was out to my house within the hour and had my unit fixed within a half hour after that.

If I could give this company no stars I would but it makes you select one to leave a review. As long as you're making a purchase you might be in good shape but if you've already purchased a new unit only a year old and this year it stops cooling with a warranty they WILL NOT come to service your unit under warranty!!! Supposedly they have a 3-5 day business policy before they can get to you well we're now beyond 5 business days and they still haven't came to see why my air is not working in 90+ degree Florida heat, this is pathetic and this company is obviously money hungry...why offer a damn warranty but for what if they're not going to uphold the warranty by coming to see why the unit they placed only 1 year ago is no longer cooling. I'm beyond livid and I'll be making further complaints with the BBB

We live in the best time, if a company is not true to their word or HONEST with their service we can share our experience with more than just our immediate friends.

*** Buyer Beware *** My elderly parents' AC is not working correctly. We called several days ago and we were told someone would be out to service it. After several no shows, we called again today and i asked to speak with a manager and I was told by "Frank, the call center manager" that no one would tell us someone would be right out to see us because it is against protocol. We are clearly lying to ourselves and making up the appointment scheduled. The wait time is 3-5days for service calls. There was absolutely zero empathy from Frank and another rep named, Nancy. Rather, they appeared bothered by the fact we were calling again.

Our AC unit is 2 years old and the 10 year "Warranty" only covers parts. If we don't ask nicely for help, no one will be coming. Clearly customer service after the fact is not something they care much about. We were told we are not the only ones with hot houses and we just need to wait. We will get to it when we can.

If you are looking to buy an AC unit, please save yourself the hassle and pick another company. Spend a little more and read the comments from other customers.

I hope someone reads this and decides against calling your company to do business clearly the "Call Center" does not care about your customers after they have purchased from you.

*** Update ***

We received a call from Issac, and they are sending someone out to service the unit. This doesn't negate our experience and it should be shared.

The folks talking phone calls need training on how to be empathic, conceding tone and customer service don't mix.

Frank telling me that at-least their office has AC and we don't is not a way to end a call and expect to continue to grow an AC business.

Spent $1800 to have a warranty compressor replaced and my coil cleaned. AC still does not cool to below 80 even in morning. Called twice now with no response. Once they have your money they are gone. technicians cannot understand English to tell them that your AC is still not cooling when they are even in your house. They insist that it works. I would stay clear of this company. Keep looking for someone that actually responds. Now I will have to fork out more money to get AC check .

Just bought a brand new A/C Unit in January 2019. In June, just 5 months later, our A/C wasn’t working. They told us it would be 3-5 days before someone could come out (even though we told them we had water leaking from our inside unit into our garage.) We called again on Friday to make sure we were still on the list (they still said 3-5 days) and then we NEVER heard from them! We had a “one year warranty” of free service after purchasing the A/C, which doesn’t mean anything when they won’t show up to service it! I will be contacting the Better Business Bureau to further pursue this matter as it’s a breach of contract.

We had 2 new AC units installed a few months ago. For some weird reason 1 seemed to not be working so called for service. They arrived same day within a few hours. Turned out the breaker tripped but they stayed & checked everything on the system to make sure it was working properly before leaving. I greatly appreciate their prompt and thorough service.

Honest AC was very responsive when we needed to purchase our AC unit, but fast forward a year and we can't get a hold of anyone with the company. All calls go to a call center and they are NOT honoring the warranty. We called to have someone come out and check our unit since it was not working properly and they kept saying they would add us to the list, but no one came out. We kept calling for about two months and still no one ever came out. We are in the process of filing a dispute since they are not honoring the 10 year warranty.

I got a new system from honest AC last week. I was very happy with the company. Young man Michael came out check my air conditioning it was running fine. But for the last three years I had to have Freon put in it so I know it's time for a new one. Michael went above and beyond with the service. I was very happy with Ilya and another young man. They were very professional cleaning everything up very nic. I'm very proud of this company. Thank you guys outstanding work outstanding service everything was done very fast.

Great service! Company was very responsive as soon as I contacted them with a/c problems. Oscar arrived at my home to assess the situation and provided reasonable solutions. Oscar was very knowledgeable and patient when explaining my options. After comparing prices and services with other companies, I learned that Honest AC prices are very competitive. I would recommend their services to my family and friends.

FINALLY..... an honest air conditioning company, superb work, decent down to earth people, reasonable prices. I'm a mechanical engineer.. I understand AC systems. In 35 years of dealing with AC repairman these guys are the ONLY honest AC people I've run into. I never tell repairmen, about my background, and in every single case, prior to meeting Honest AC, the repairmen would tell me I needed between $8k to $15k worth of work. I would then diagnose it myself and fix the problem for less than $10 (happened about 10 times over the years, in various cities). I'd give Honest AC a 10 star rating if I could. They just replaced a condenser fan motor, after a thorough diagnosis. First time I've felt good about an AC transaction. Can't say enough about these guys. They have restored my faith in humanity... well, at least AC guys.

I've had terrible experiences with ac companies and have been extremely frustrated with my ac unit for the past 2 years. I called Honest AC to try one more time to get my unit working properly. The guy who came out was AWESOME and knew everything about a/c units and discussed my options with me. I ended up purchasing a new unit (my a/c was 16 years old which apparently is very old), and they did the install the next day! The whole thing was a breeze, I've had the new unit for 6 months now and I'm really really happy I finally found a good Ac company. True to their name, I'm really thankful for these good people.

I would leave them 0 stars if I could, this company is a complete disgrace. They don't care about their customers they don't have qualified technicians, they just want to get your money on installs and hope to never hear from you again! Such bad experiences all around. From install to service, to customer service, they decide when and whom they'll answer the calls to and you can wait up to 2 weeks or more, they just don't care about you! They offer warranty on labor but don't honor it, they never run a test on your unit to find the problem they will just hit you with a price, which most likely includes refrigerant cause is expensive and you can't tell if they used or not, and you'll have the same issues as before. It always seems to be a leak somewhere, even if your unit is new!! There's nothing HONEST about this company, just a bunch of scammers, be prepared to speak anything but English with the techs. I've dealt with this company since 2017 and I've been really patient but I've had Enough of their BS! And the customer service lady is the owner' girlfriend so good luck on that!!!! Don't waste your money and time waiting on them, you most likely have to pay someone else to come out and really fix your AC problems.

I interviewed 5 different very capable companies! While considering I had Michael from Honest AC come and give me his offer! The financing was excellent and greatly a plus when getting a large unit! The next day the guys came and from start to finish outstanding work! Having my old one removed allowed me too see how it’s suppose to look! I absolutely made the best choice for my family! Very very good work and unit is perfect.

Honestac installed a new unit in my home and i could not be happier they manged to keep me cool and save me a few hundred dollars thank you honestac

We had a new AC put in by them a year ago. It is now not working. We called two weeks ago when it could not get below 78 degrees. We were told someone would call us and the never did. Yesterday it went out completely. They told us today that someone was coming out today to fix it. We hear nothing and then when we call for an update as the work day is ending they say it will be 3-5 days. Every time we contact them it is a different story and we still have no AC. Honest AC? If you can’t come out for 3-5 days try being honest about that up front. At least I could have called another company today for faster relief. When we wanted a new unit installed they were wonderful ... now that they have our thousands of dollars and we need their warranty to be honored, they are unwilling to be professional. My home is 91 degrees. I hope they are enjoying the AC of their call centers and trucks. Don’t use this company unless you want a headache.

I had an issue with my A/C unit. It was not being able to keep my house cool enough. I called their office and I was immediately provided with an appointment for the next day. This prompt service for me was my first good impression of the company, Little that I know, 20 minutes later I got a call from one of the technician, Oscar. He provided me the option of being able to look at the problem later on the same day if I was available. I immediately said yes and in a couple hours he was knocking on my door. He went up to the unit and immediately figure out what the issue was. After addressing the problem, he went our of his way, by staying with me, providing an array of very useful tips on how to keep my unit in good running shape for the future. I could not thank him enough. I would recommend Honest AC to others with no hesitation. They have fast service and very knowledgeable technicians. Keep up the good work!

I had a wonderful experience with Orlando Heating And Air Conditioning. They were prompt, professional, and affordable. The technician explained everything clearly and even gave me maintenance tips. My AC is working perfectly now. Orlando Heating And Air Conditioning is trustworthy and dependable, and I’ll happily recommend them to anyone needing heating or cooling services.