HVAC reviews in Orlando, Florida

Terrible customer service!! Had to miss a day of work to meet with Orange County for final inspection and approval of new AC install only to find out that the electrical work did not meet Orange County code, requiring me to schedule Energy Air to return to fix the electrical issue and then re-schedule Orange County to return for a follow-up inspection. Several calls were placed to Energy Air requesting to speak to their management to address this issue were not returned resulting in county permit to expire.

As of December 16, no response from Energy Air management!

I bought a new home and the inspection advised AC work was needed. I called Energy air over 3 weeks ago for an estimate. I called them back to order the part and schedule the repair. After 4 phone calls, transferred around and excuses like “I’ll get back with you, the manager had to do something at his kids school” I give up. Never have I seen a disorganized business in my life. Avoid, there are better options.Four weeks now, no call back as promised and no repair.

Josh arrived and fixed the water sensor on my AC unit. He flushed the drain pipe as well. Great service and I was able to get the AC back on after 2 days. Thanks Energy Air!

We had a problem with our A/C unit and Manny resolved the issue within 30 minutes. He was great with explaining what was wrong and how to fix it. We will definitely call Energy Air if we have issues and hope we get Manny again. Very kind, respectful and knowledgeable...Thank you for getting our house cool again!

We originally had Energy Air install a new AC unit, add a return vent to our master bedroom, air balance, and attic insulation. Our main complaint was our bedrooms remain hot, and that is the reason we had the air balance and extra return installed. When we had our unit serviced this year we asked them to look into this as our bedrooms temperature is at 76, when our thermostat is set to 72. Our living room is the coolest. When our scheduled time for the technician was 8-12, no technician showed. Apparently they were running behind, and they rescheduled me for another day. When the technician came out he said I needed my house to be air balanced, and the return vent we had installed doesn’t really do anything. He quoted an air balance for $500. I proceeded to call the company and spoke with James on why we would spend $500 when we have had it air balanced before, it doesn’t just change. He states since it’s been a few years, nothing he can do but he would speak with his manager Sean. I waited 1 week for a return call, no one called me back. I called back for James, left him a message. Still 4 days later no return call. At this point I asked to be escalated to the manager Sean. I called every few days and finally after over 2 weeks the manager Sean called me back. I explained to him at this point, my main frustration was no return phone call. He states he is busy and in the field, and truly no empathy or care for his lack of response. Basically, he said his technician doesn’t speak good English, and maybe he misused a word, but the technician spoke perfectly good English to me. Due to the time frame, they stated they will not fix the air balance unless we pay $500. I understand the time frame, but the main issue is: customer service, timely response, technicians showing up in scheduled time frame, and clear communication across their team about the service provided and if it was done correctly or not. When we first used energy air it had great customer service, but it seems like over the past few years that has changed.

Josh helped us out with our A/C system not keeping us cool enough. He quickly identified what we were doing wrong and kindly explained how to best optimize using our thermostats and system. I’ve had plenty of experiences where repairmen talk down to me because I’m younger and a woman. But Josh was really friendly and I’m really glad he came out to help us!

GM and we wanted to say “Thank You” to Josh Santiago who came today, on a weekend to service our AC/Heating system . He was professional, knowledgeable, sympathetic to our concerns and gave us good advise as to what we needed to do next with our AC/Heating system. He is a huge asset to Energy Air and finally we received honest and reasonable advise and service . He gave us several options on how to move forward with our aging system. Thank you Josh and we want to tell Jason (his supervisor) thank you for sending us Josh .

What a difference it was. I am so pleased with the service I received today. I had my ac unit put in by Del-air and I have had a few electrical problems with the installation. Well this am the outside unit stopped working. I called Energy Air and was told a tech would be there in 45 min. 25 min later Todd was at my house. He was very polite and he started working right away. He showed me the part that was defective and had a replacement part in his truck and had it installed in minutes. I will always call Energy Air and I will ask for Todd. The service is above and beyond. The price was very good too. I must say Energy air made my bad day a cool day...Thank You Energy Air!

I would like to Start by giving a special thank you to Kenny the technician for being very helpful and knowledgeable about our A/C maintenance and walking us through what we should do to maintain it clean ourselves moving forward. He was on time, very professional and was a delight to have helping us out . We are new residents to this area of Florida and it felt great to have Kenny help us out. He is amazingly friendly and a great efficient worker. I would definitely recommend Kenny and Energy Air. Energy Air has a Gem of an Employee and Kenny deserves a promotion in my opinion as he does an outstanding job and exceeds expectations. Thank you again Kenny for helping my family and I out yesterday morning. God Bless

My recent experience with Energy Air, Inc. was truly amazing. Yolanda was quick to respond and provided us with a few different options to fix our AC needs. Mike and Scott, our installers, did a great job and made sure I had everything I needed before they left. Jodi was extremely helpful with scheduling our inspections and following up with me on additional product questions I had. The entire team was professional and helpful from start to finish. I would use them again in a heartbeat.

Libny Maldonado is outstanding! He came out with less than 24 hours notice for a maintenance check on our A/C unit to compare with another vendor. He provided excellent customer service, assessed our system immediately, serviced it, and even replaced the capacitor on the spot. Not only was his assessment far more reasonable than a competitor, but he also offered a variety of choices and scenarios to help extend our unit's efficiency, repairs, and replacements that far exceeded my expectations. I strongly recommend Energy Air and Libny Maldonado. Thank you for your great service and the continued trust to keep coming back to you for my future needs!

Derek from Energy Air installed our nest thermostats. We ran into some glitches during installation for which he came back and took care of the issue. We appreciated his efforts and willingness to fix the issue on a Friday after 5pm.

We are very happy with our new A/C. We got the best installers they have Mel and Tran they were beyond amazing!!!!! I always want the best people to work on my house and i know i got it for sure!!!!! Not that they only did a great job installing but they did amazing job by explaining everything and also were so nice to our boys to answer their kids questions. They also clean up beautifully before they left.I feel very happy about everything. Also they have a great prices compare to other companies even our neighbors went with them a month after us. What does that say to you 🙂 Our salesmen was Jason he was great too! If i ever need anything for sure I'm calling Mel and Tran duo the best out of best!!!!!Thank you for everything!!!!!!!

It was a great pleasure working with Energy Air. I was most impressed with the knowledge and honesty of my consultant Nick Barker. Had new unit installed beginning of April and my electric bill has decreased almost 75% during the hottest summer months. The technicians that came out to do the install were prompt, courteous, very professional and did a wonderful job. The entire process was quick and painless and I have had absolutely no issues to date. Thank you Nick and the tech team, Mal & Tom. I would recommend Energy Air without hesitation.

An individual was sent to my home re our AC not cooling. It was a Carrier, installed by them a few years before..2020. Upon arrival, the guy stated my fuse box was making a clicking sound and he wouldn't be able to help me. He said I had an electrical problem. I called Energy Air..in Apopka..and informed them of my issue w his service while I was speaking w his supervisor, he left. His boss, Josh, explained why he couldn't do a diagnosis. That day we had the electrical fuse replaced and called back, they said they couldn't help me until the next week! We used a better company, however, I receive a bill for $130 in the mail for a diagnostic never completed! I call to complain, a woman stated she was NOT going to take the charge away, behaves like a 5yr old, and hangs up. When I call back, a Jason..or Josh stated I didn't have to pay the bill as long as I agreed never to call on them again. In Spire of them being my original installers. Mind you I called another business out whom diagnosed immediately before our fuse was replaced. They care nothing for the customer and will rob you of all your hard earned money! Buyer BEWARE

I had Energy Air help me with my broken thermostat and backed drain. Josh was friendly, courteous and professional and serviced our A/C quickly and efficiently. Thank you for the great customer service and we will be requesting Josh again!

The techs that came out to fix my AC that had stopped, were very professional and thorough. William was so nice and got the AC back up and running quickly and in that process, found the problem with the evaporator coil that needed to be replaced under Carrier's warranty. William took time to explain how the system works and what went wrong and how it affected the unit. He gave me suggestions as to what i could do to further the life of the unit. When the evaporator coil arrived, Josh was the tech that came out to install it. Josh was very courteous and professional. While the handler was opened up, he took time to explain what the internal components do and how the evaporator coil was causing the initial problems. Prior to leaving, Josh made sure both thermostats were programmed the way we wanted it. I was very happy with their service and will use them again.

Josh was phenomenal! He helped us trouble shoot our AC problems over the phone and it’s working so good now. Josh went the extra mile and spend quality time to help our family. We need more people like him! Give him a raise!

Our air conditioning unit which is only 2 years old stopped working 3 weeks ago. I called Energy Air and they sent out a tech to diagnose the problem. He later determined we needed a new motor which had to be ordered. The waiting was long, but it was worth it when Manny came to install the new part. He was extremely professional and very knowledgeable. He took the time to explain to us what went wrong with the unit and how he will take care of the problem to make the unit work the way is supposed to. After many sweaty and uncomfortable hot days, Manny made our AC work again. Energy Air should be very happy to have such an awesome employee who takes care of the problem and delivers excellent customer service.

WHAT CAN I SAY!?! Energy air is the absolute best!! Shina pulled every string she could for me to get my part that was on back order for two months. She managed to get it 2 weeks early, 2 days before my baby’s first birthday! Manny showed up early and figured out the problem within an hour and drove out to Orlando and back within a few hours to get the parts and by the end of day I had a running AC! I went two months without any air conditioning, and I am truly so grateful for mannys experience and also his determination to get it running for me! And so thankful for everyone at energy air. Literally the best!!! After months of calling different ac company’s I found my forever people to handle my unit! Thank you!!!

After a uncomfortable night without air, the last thing you want to do is worry about the company and the technician that comes out will do their work. I have to tell you that my experience with Energy Air and with their tech Josh was absolutely fantastic. The phone support before Josh arrived was wonderful and when Josh came out, he had a postive, understanding attitude. He went over all the details with me, made sure I understood what he had to do and I can absolutely tell you he did not try to approve work that did not need to be done. Josh also helped me with making sure I was installing the air filter correctly and gave me an awesome hack on how to remove the filter. I am so happy to be able to write such a positive attitude for Energy Air and for Josh! Thanks!!!