Reviews of local pros in Pinellas Park, Florida

I have been a Joe Cool customer for over 20 years. Over those years, I came to expect the upsell when the technicians came out, but they always fixed the problem. We had them install a new system a year ago, and in that process, I said to the sales rep, make sure that everything I need for a system is included. I am tired of the upsells. The new system was installed incorrectly and it began flooding the bedroom ceiling. They came back out and reinstalled the air handler and the system started working. They never followed up about the damage to the ceiling. Then a technician came out and said that I needed a UV light in the system. I already have Air Knight that they installed. So I called the office and asked if I needed two UV lights in the system, why wasn’t that ever told to me over the many years I’ve been with them? I have yet to get a straight answer to that question a year later. Yesterday, our one year old air conditioning went out. Called last night to have a technician come out today, and was told that we would be put on the calendar. By mid morning, there had been no call so I called the company. They told me that they had a bunch of other emergencies and that the earliest they could get to us would be on Friday. Then we got a callback to say that they would indeed be out today, which was great news. However, shortly thereafter, we got yet another call to say that person was incorrect and it would be tomorrow. Note that they were supposed to have done a service under our maintenance contract a few days ago and they called and rescheduled until next week. I just called another company, and they will have a technician out there today. I will have to pay for it, but that is fine. At least they are responsive. I just canceled my membership with Joe Cool after 2+ decades. This was the final straw. If longtime members, with annual service contracts, that purchased new systems from Joe Cool cannot get responsive service, that is not what I would call reliable or a company that I could recommend. We will see how things go with this new company but at at least their first interaction was a positive one.

Dale was an exceptional plumber. Extremely courteous. Very thorough explanations of what needed to be fixed and why. I highly recommend him. We will use Dale again without question!! Joe Cool is a great company to have in your back pocket.

Just a quick note of thanks to Dave & Jack who did a maintenance check on my HVAC system earlier today. I appreciated their sharing with me recommendations to keep my system in top shape without strong arming me into making additional purchases, there and then. These guys were thorough, polite, very knowledgeable and really represent your organization extremely well. I will definitely continue our maintenance service with your terrific company. Thank you!

I had Seth and Dale tag team on toilet and sink fixtures installations.
Seth did the bulk of the work with Dale swinging by to finesse the Toto Japanese toilet final installation. The work presented a lot of atypical challenges and though frustrating for Seth, he kept at it returning twice and putting in two full days of work.
Tenacity and focus saw him through and I’m very satisfied with the result. Joe cool is a bit expensive but the job got done in the end as they don’t give up. They seem to really care about the job and Dale’s appearance at the end to make sure the final touches got done shows their professional pride.

I’ve had a great experience with this company!! Alberto, Wences, Jack, and Jamie are all very professional and nice to work with. I have a lot of work for them and they gave me a great quote. They also take their time to explain everything to me which is very helpful. Thank you guys for the great work!

We called Joe Cool about a drain back-up. They were very responsive and Dale was out to fix the problem in less than 2 hours! He was very knowledgeable, thorough, and professional. He did a great job fixing our drain problem. Felt the price we paid was an awful lot for the problem, but we decided not to get another estimate and pay what they asked.

David went the extra mile making sure my system was functioning correctly. He was courteous and helpful - taking time to explain the work done and work recommended to prevent future issues. I contacted his manager - Ross - with a concern and he was genuine and patient in explaining details I could understand. David and Ross are both shinning examples of great customer service and give me confidence to continue to use Joe Cool for all my AC needs.

These are some of the best people I have allowed in my house. Jeff was Honest, professional, no pressure at all. The work was done same day! I couldn't be more grateful! Thank you joe cool. I will call for any plumbing and HVAC needs!

Both Technicians were fantastic. They went above and beyond. They were also very clean and organized. We were very pleased with their service and knowledge. We hope that when we need service again that you please send out the same two technicians.

Beware, Joe Cool are price gougers. On Saturday at 4 PM, my Moen shower handle broke and wouldn’t shut off. It needed a new cartridge. I shut the water off to the house and started calling plumbers. I tried every Allen wrench I have and none fit to turn the shower off. So no water to the house until this was resolved.

I asked, but they wouldn’t give a phone estimate. Joe Cool came out and the price was $375 to replace and install a $27 cartridge. It took the plumber all of 10 minutes to install.

Of course, my other choice would’ve been to let the guy go and continue calling plumbers on a Saturday evening.

They never sent a receipt. Too embarrassed by their price gouging, I suppose. I will never use them again.

Dylan came out to evaluate my ac , he was efficient and not pushy on making me feel like I need to buy something not needed . Highly recommend.

Very happy with the plumbing work we had done by Dale from Joe Cool. He installed a new water heater, a water main shut off valve, and reworked the plumbing under our bathroom vanity sink. I have no problem recommending this business. They were quick to assess our needs and get the job done the very next day. Earlier in the year we had Daniel rework the plumbing under our kitchen sink. Happy with both of these guys. They took their time and did it right.

I have turned several people on to Joe Cool plumbing. From Jack, Jamie, Alan, Alberto, and Wences, they are all great to work with. The quotes have been fair and the work has been spot on. I will continue to send business there way. Keep up the great work!

EDIT/UPDATE: this place is SO MUCH WORSE THAN I THOUGHT. The manager sent a tech out the next day-sunday. I appreciate that but I sincerely hope that the tech is just a sales person running a pitch who knows absolutely nothing about hvacs, if he has any knowledge whatsoever about hvacs then I am absolutely disgusted at how bad they attempted to rip me off. Tech said I had major leaks inside and outside. Recommended replacement est. of 20k. Told him no way. Then wrote me some estimates for replacing a coil with their”membership discount” it would only be around 3k….i told him to leave the estimates. The tech begged me to change my review. Monday my normal guy who installed the unit in 2021 was able to come out. Literally just needed my inside coil cleaned bc I neglected to change my filter for too long. He did that for FREE. I only called someone else bc I thought it was probably just a simple fix and it got really hot and Ray could not come out till Monday. Never again will I call someone else. My guy is RAY with Fumero A/C if anyone is looking for someone that will not try to rip you off! I’m attaching pics of before and after RAY cleaned my coil. Seriously the worst I have been waiting 4 hours I called to see like what’s going on is the tech still coming because it’s getting late….she says yes then at TEN TILL FIVE she calls me back and says sorry he’s going to be on this job till late. Which I highly doubt they know when they get there, how long a job is gonna take them that was at 2 PM it’s now on a Saturday. I could’ve called somebody else. Also, she tried to charge me $90 when their website says 79 just for them to come out and look. This place is a scam

Cardini and Randall We’re amazing, they came Professional, prompt, and Quick. They were both a very no nonsense, here is what we recommend and here’s what you could do and laid up my options for me. I would highly recommend them again for any of your AC needs.

I am so impressed with this company! David was so helpful when fixing our AC! He was very professional and courteous. So thankful he was able to get our AC up and running! I will definitely recommend Joe Cool to anyone who needs HVAC work done.

I have known of this company for a very long time and the hard dedication and constantly striving to serve the customer They have built a business that is honest and affordable and I have actually had the privilege to work the first-hand with being able to call customers when I first started. It wasn't the easiest job that's for sure.
Because of the previous owners.
But for the last 18 years it has shown major improvement and it's only striving to get better. My sister Michelle Harp is one of their dispatchers And I'm not only saying this because she's my sister But she really does go above and beyond every phone call She takes on she cares just like it's her own home making sure they get there and any parts are ordered and she tries to give them the best deals possible.. we all know what is like to have some kind of problem with our Ac not working properly or a pipe breaking for whatever reason the weather or just time may bring but with Joe cool taking the time to go out of the way for every call as if it's there only one really matters the most!! Thanks Joe Cool I love seeing all your vehicles out and about and I'm always the one ✋️'ng you on serving all your customers that need good service at a affordable price !!

Dale was awesome. Got my shower fixed despite my condominium being designed by the same people that build the Winchester Mansion. I'd rate him 6 stars if I could.

Joe Cool responds quickly and provides excellent service. Chris the plumbing installer did a fantastic job and was very good at explaining the steps and the process.

Hi, I had a service call with Dale and Blake to look at my clogged toilet which was connected to a macerator. I was very upset and extremely nervous about the damage that had been done. To me the job looked complicated and obviously difficult to repair, Dale and Blake were very patient in explaining what needed to happen to replace the Motor.
After we met, I felt very comfortable and confident that Joe Cool was the best Choice I made to repair my clogged macerator toilet. Thank you, Dale and Blake!!🦋😍
Angela Boggs

I am extremely frustrated and disappointed with our experience with Joe Cool. While the receptionist was very helpful and promptly arranged for a plumber to come out, the $199 diagnosis we received was completely incorrect and has resulted in major damage to our home.

When the plumber arrived, I specifically told him that I heard a hissing water noise in the ceiling above the downstairs toilet and showed him how the wall behind the toilet had a noticeable "give" when pressed. He disregarded this, dismissing it as "thin drywall," and instead diagnosed the issue as a drain leak. He assured us that we could keep our water on until we hired a leak detection company to locate the specific drain (and just not use the downstairs bathroom).

Trusting his expertise, we left the water on for the next 48 hours until the leak detection specialist arrived. Unfortunately, during that time, our ceiling began to cave in. When the leak detection specialist finally assessed the situation, he found the actual problem— a water leak, not a drain leak—exactly where I had initially pointed out.

Because of this misdiagnosis, we are now faced with the expensive and frustrating reality of having to tear out our entire wall, ceiling, and tile. This level of negligence is unacceptable. I highly recommend seeking a second opinion before relying on their assessment.