Home Services reviews in Pompano Beach, Florida

I needed a dumpster for my residential demo and called Coastal to inquire. They had a can out the next day, and the driver Melvin was so helpful in where to put it when we realized it couldn't be placed into our driveway. He offered a couple different options, had it placed quickly and efficiently, and wanted to know when they should return. I would give them 10 stars if I could, from the office staff to the driver everyone was friendly and efficient. If you are looking for waste services in South Florida, give them a call!

I am extremely dissatisfied with this company! Since Coral Springs signed a contract with them, garbage collection has been consistently unreliable. Trash is often left uncollected for up to two weeks, and the service has become a real mess. To make matters worse, their customer service is equally disappointing. They seem completely unable to resolve issues or offer any solutions. I would not recommend this company to anyone.

Coastal Waste response is Top Noch! The drivers are friendly and willing to stand by when my bin is not ready for service. Ashley has always responded to my text and calls Immediately and has never let me down. The owners of my project were having a party and I only had a 2 hour window. I explained our situation and schedule for a next day service but the driver was on my site within 45 min. Highly recommend Ashley and Coastal Waste & Recycling.

Man, this place was great. I purchased my PPE from here and I dumped 3 truck loads here last week. All of a sudden, I come in today on Monday and they increased the hand unloading fee from $75 to $175. That's over a one hundred percent increase overnight. I'm taking my construction debris somewhere else and I will not be returning. What a shame

This company has the most evil and unethical employees working for them in the city of North Miami Beach! Their employee solicited money out of me to remove my bulk garbage and because I refused he reported my bulk garbage and put a false citation stating that I was blocking alley ways which is completely false. Cars including their dump truck are able to pass freely down my road where the bulk garbage is located. The most disheartening part was they had the citation with only a 24 hour removal notice of 500 dollars and another 500 because according to them it would be a double load pick up. The fact that all of this came about because I refused to pay your employee cash makes your company dishonorable! You all even miss days of trash pickup yourself then order people 24 hours to have their trash removed. You need to train your employees that soliciting home owners is a violation and they need to be held accountable for such acts.

Always top notch service from Ashley! Very responsive, professional, and a dream to work with. Been working with her for 5+ years and would not use anyone else.

10 months ago I wrote a review on 1 of your employees, CHRIS ROSSIER. It was a positive, 5 star review about his kindness and always happy disposition and how one given AM, he saw me limping to get last minute bag of waste in my bin and asked me if I was OK. I simply told him that I have a bad lower back and it's just aggravated but I'll be fine and I walked back into my house. A few minutes later my mailbox Ring went off and there is Chris coming out of his truck putting his gloves on and bringing my two bins in for me! I did not ask him to do that nor did he ask me if I wanted him to do that, he just did that which was such a kind gesture above and beyond. When I 1st met Chris, he was in the passenger seat being trained and I only knew this because I usually only see one driver and I would bring the driver a bottle of water bcuz of the crazy hot summer we had last year and as a way to just say thanks 4 your service. Well 1 bottle water, 2 people in truck..that's how I learned Chris was in training. Fast forward this year, I have seen him in driver seat, training someone which makes me smile. Your company is very fortunate to have an employee like Chris and I am fortunate that he is still serving our community/route since September 2023! Chris is always kind, always smiling, waves on his way into our community and waves on his way out. So, THANK YOU, COASTAL for retaining great talent and if Chris reading this, THANK YOU, Chris, your happy disposition, kindness and smile make my Monday & Thursday mornings smile! I appreciate your service!
Jeanne

This company customer service has problems. When you call the customer service, you have to wait at least 20 minutes. They charge me upfront and send me the invoice without deducting the upfront amount. It turned out they charged me double.
At first I called the customer service, and the customer service did not understand it and kept saying the invoice is right. So I want to speak to another accounting person, she said there was no acconting one, and then I asked again where is your office so that I could match the invoice with my bank statement, but she replied that there was no office. So I was really frustrated. Then my husband called the customer service again, he got another employee and the employee admitted the company make mistake and would refund the overcharged money. The refund amount is more than 3000 dollars. It happened on August 9, 2024. The company issued a check on August 12 and sent the check on August 16. The check wasn't delivered to me until August 27. So I called the customer service to get the information where the check is. The customer service can't give any time frame when they can solve this problem.
So I went to the city of Boca, sanitary service because I want to know by what criteria the city preappoves the haulers and also want to get the information of the company. I met the person in charge and, got the information about the company address. I visited the accounting office and would pick up a new check this coming Friday. It is a tiring and long process.

Watch out for some strange business practices here. Ordered an extra trash can, and later learned you start getting billed on the date of account creation, instead of when you actually receive the extra can. In my case, I paid the annual fee for an extra can, received the new can late because someone on their end dropped the ball on delivering the can, and then received another prorated bill back to account creation date. Totally bogus.

I live in Coral Springs,Fl and this company sucks and the drivers are very rude. Today was my bulk pickup 4-21/2025 and the company drivers left a mess of tree limbs and leaves in front of our home after just picking up the bigger branches. I asked the driver are you going to pick up the rest of the debris, he told me that he was in a hurry and for me to bag it up and put it in the regular trash or just keep it until the next bulk pickup which will be the next week Monday. I called the company and they left me on hold forever so I just hung up the phone. I wish there was a way to post the pictures of the mess this company made.

I used Coastal for my home renovation in Woodfield Country Club. The driver was friendly and respectful. He was very patient with all of our workers. Every time I called into Customer Service, they were able to get me on schedule the very next day. I see their dumpsters all over my neighborhood and now know why. They are the best of the best!

Had to walk through maggot water to unload my truck. Overpriced. $46 for a half full pick up truck.

If you live in Beaufort SC, do not use this company. We have not had garbage & recycling pickup on Hilton Head Is. for going on 4 weeks now, despite repeatedly contacting the company and asking why we are not getting service. This company makes it difficult to contact the office, leaving customers on hold for long periods of time. If you are able to eventually get through to someone, they assure your account is up to date and that the waste pickup will happen that day. And it does not. We are again on hold with this company and will again ask them to pick up the waste as they are hired to do, but based on previous requests, we do not expect them to do their job.

I’ve lived in Coral Springs for five years and have never had any issues with the city. However, hiring this company has been the worst decision they’ve made. It feels like they don’t truly care about our community, as they fail to address the problem and instead direct us to contact their own company, which also fails to resolve the issue. Two weeks without garbage collection is absolutely unacceptable! My trash can is infested with maggots, and this level of negligence is beyond frustrating.

this is the worst company I have ever delt with they have not dumped one of my dumpster 4 times already stating they cannot get to the dumpster, while the photo shows they very well can, this dumpster has been being dumped since 1984 and now 4 times , and I get the same bill...

I’m not the type to ever post reviews, but unfortunately, I don’t feel like I have much choice here.

My experience with Coastal Waste has been incredibly negative. They are inconsistent with their pickup service. On average, they miss a pick up day at least once a month for me. On top of that, sometimes, when I call customer service, they tell me that the driver has marked my location, meaning they did the pickup, even though I know for a fact that they did not. That suggests to me that there’s some dishonesty going on around there.

When I ask for contact info for someone higher-up, I’m never given a straight answer. Again, this company seems dishonest and non-transparent to me.

I’ve actually put up with this for nearly 2 years, but I’ve had enough. I’ve contacted the city of Davie to see if I can get someone to do something about this, as apparently, I can’t get anyone else to do the garbage pick-up service in this area.

Maybe other people have good experiences, but I have not. Coastal Waste has been terrible, and it is not even close to being worth the money they are charging us monthly.

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We want to give a huge shoutout and 10-star review to the amazing crew—Lebert Devon, Johnson Peak, and Fitzroy Walort—who handle our garbage pickup here at Euromotive Performance in Pompano Beach twice a week. These guys are the definition of dependable and professional. Rain or shine, they show up on time, consistently attentive, always with a friendly attitude and a smile on their faces.

Their positive energy is truly appreciated by our entire team, and it's clear they take pride in their work. It might be easy to overlook the people who keep things running behind the scenes, but not these three—they stand out in the best way.

Thank you, Lebert, Johnson, and Fitzroy, for your outstanding service and great attitudes. We notice, we appreciate you, and we’re grateful to have you as part of our extended team! Keep up the excellent work! 👏💪

I moved into a complex The container assigned to me had no wheel I just spoke to a rep I believe her name was Hilda I just want them to know that she wa the most delightful sweet nice persons they are very fortunate to have that person working for them And in customer service I with they could cloned her. And send them all over 👍

I miss Wast Management in my neighborhood... I called Coastal this morning AS THEY ARE WORKIKG MY NEIGHBORHOOD because we came back from our trip am hour after the truck passed our house. I called and although the lady on the phone was polite, she informed me it was IMPOSSIBLE to have a driver swing back by according to her dispatch. I explained i need the can empty for my daughter's graduation amd she suggested I just push the trash down. I literally saw their trucks drive by 2 times after that. Gonna go to the city meetings and talk to my neighbors to get them out of here! PATHETIC!

Easy to cancel service, we're moving.
Very pleasant interaction.

Little to no communication between dispatch and drivers. Apparently the drivers can just choose which site to go to first and ignore instructions given to them.

I requested for them to call me before they arrive and the only driver to do so is named Mark.

They are holding up my re-roofing project.